The Hotel itself is fine, rooms, premium King water views are a decent size. View from the right side to the middle is good, floors start above the pool deck which is on the 16th floor but the higher the better. The problem is the service. Turn down service not done when requested ( 3 hours out of room and 2nd call to get it done once we got back) Room still not cleaned at 2:30pm in the afternoon. No face cloths in the bathroom 2 calls to get those and when the person finally arrives he brings every kind of towel except a face cloth. Room service tray not removed. 2 calls for that.
Kleenex not replaced. Poor attention to detail.
Dog in a room down the hall barking.
The pool area, any where outside is noisy because of traffic and airline traffic above.
The outdoor bar area next to the pool is very noisy at night, the weekends are the worst,
we were on the 27th floor but I would not want to be much lower and under no circumstances would I recommend anything below the 22nd floor.
Doubtful if I would stay here again.
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton