Based on the high ratings and pictures my husband and I were very excited to stay at this hotel. We normally stay on the beach, but were looking forward to exploring the downtown area. We were allowed to check into our room on the 20th floor early (12:30pm) which is always nice, and on first impression of the room was beautiful. Although we were somewhat disappointed that in a premier water view room we could only see the water from the balcony.
We spent the afternoon at the pool, which because it was Saturday was very crowded. It seems that the building has condominium units and the residents have access to the pool also. We had lunch at area 31 which was expensive and the food/service were both mediocre. Returning to our room later that evening was when the biggest problems occurred. We realized that there was something wrong with the piping. When we turned our water on full force we would hear a terrible, very loud, high pitched sound. We realized pretty quickly how to alleviate this problem by turning down the flow, the real problem was that the rooms around us had this same issue. We could hear the very loud, high pitched screaming from their pipes. This noise occurred numerous times throughout the evening. We could also hear traffic and music from area 31 (which becomes an indoor/outdoor party venue) late into the evening through our closed balcony door. That combined with the fact the bed was a good 2 inches lower on one side than the other led to a pretty poor nights sleep.
We did not choose to contact management regarding our issues as we were only staying 1 night, and we didn't want to deal with the hassle of moving rooms. One bright side was the valets. They not only are dressed incredibly stylishly, but hustle like crazy to sort out the mess that is the arrivals/departures circle. Overall we were a little disappointed. I am guessing from the high ratings and reviews from others that ours was not the normal experience. It was however disappointing enough that we probably will not be returning.