This was our first stay at a Kimpton Hotel and will not be our last. Our room had a beautiful view of the Bay, a large well-appointed bathroom, and comfy bed. The amenities were just what we had hoped they would be with one exception-the pool heaters were not working and the water was very cold. We were told they were being fixed, but on our second day we talked to the Front Office Manager, Seth. He was kind and apologetic. We were more than compensated for our disappointment in not being able to use the pool during our stay.
All of the personnel were very friendly and accommodating, but Seth really impressed us with his great customer service.