This was our first stay at a Kimpton Hotel and will not be our last. Our room had a beautiful view of the Bay, a large well-appointed bathroom, and comfy bed. The amenities were just what we had hoped they would be with one exception-the pool heaters were not working and the water was very cold. We were told they were being fixed, but on our second day we talked to the Front Office Manager, Seth. He was kind and apologetic. We were more than compensated for our disappointment in not being able to use the pool during our stay.
All of the personnel were very friendly and accommodating, but Seth really impressed us with his great customer service.
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton