My favorite hotel seems to be slipping a bit. I've stayed at the Epic numerous times and have always felt special when there. Upon arrival, you used to be asked your name and the person greeting you as you exited the cab would radio the front desk with your name. I'm not a prima-dona but it was kind of nice! On my most recent visit, my room service breakfast was never delivered. I understand that things happen but I had to leave for a meeting with no time to get anything. It was a very uncomfortable, hungry morning. I expected to return to the hotel with some sort of apology or acknowledgement that this had happened....nothing! When I tried to call and report it, the phone was not even answered on my first try. On my second try, I was told that it was due to "a lot of banquets ongoing". The excuse was given before a feable apology. I felt special.
The carpeting and furnishings are just beginning to show signs of wear. This is a GREAT location and the 16th floor balcony and restaurant have a wonderful view. I will likely give it one more try but I used to chose the Epic over the JW Marquis without second thought. This choice is now not as easy.