Being a true city girl, this was a great hotel for us. The location was great, the view from the room was amazing, the pool was great, etc. The bed was super comfortable: This is a real compliment coming from someone with sleep problems!
The service was just terrific. The team at the conceirge was one of the best I have seen. From the guys helping us to our luggage to them facilitating a car rental for us, it was just super impressive. A special thank you to Jean on the car rental for making it so quick and easy!
The front desk team was super friendly. I can go on!
The only piece where they could do better was the restaurants/food. It was good but could be better for such a great hotel. I would also expect complementary water and coffee in the rooms from such a hotel.
Overall - terrific!
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton