Have to start this review with this: Free Wi-Fi if you join the InTouch loyalty program (which is free to join) - YES! From the moment I got out of the cab until the morning I left to return home, I had nothing but a relaxing experience. I was down for just two days for business. The hotel restaurant, Area 31, has great food. Yes, a little pricey but well worth it for the convenience. The room was perfect. I had a balcony with a view of the hotel pool and the Bank of America building. It was fun seeing the building lit up at night. I now understand why everyone raves about a rainfall showerhead – the bathroom had one. It is just blocks away from Brickell Ave so it is convenient to many downtown businesses. The shopping around there is a tad sketchy, but the options for eating range from Starbucks to Subway to the Capital Grille. The staff was very helpful and always welcomed me with a hello. Stay at the Epic. You won’t regret it.