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EPIC Hotel - a Kimpton Hotel: Traveler Reviews

4.5 of 5
270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)
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EPIC Hotel - a Kimpton Hotel
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Ranked #4 of 130 hotels in Miami
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Most recent review
5 of 5 stars Reviewed February 10, 2013
JPhilly Philadelphia, Pennsylvania
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1,438 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Oasis in Miami”
5 of 5 stars Reviewed February 10, 2013

Great hotel with superior service and accommodations. Had a great room a few floors above the pool and could not have been happier. Also found the meeting rooms to be good, as well as in house catering. Would definitely return & appreciate how unique each Kimpton property is.

Room Tip: Ask for a room facing the water
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JPhilly about EPIC Hotel - a Kimpton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review
February 13, 2013
JPhilly
Thanks so much for sharing your feedback. We apreciate you being a fan of Kimpton hotels and I am happy to learn that you found us to be a great hotel with superior service and accomodations!
Please come back soon! EPIC wishes
Jacqueline Ploettner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
50 helpful votes 50 helpful votes
“Excellent Hotel!!”
5 of 5 stars Reviewed February 9, 2013

We have just returned from a trip to Miami for the marathon. Stayed at the Epic in a Club King Waterview room which was fabulous. We were on the 25th floor which is the same level as the Club lounge. Very modern, trendy hotel with a tremendous group of staff - all of the staff were fantastic!

Arrived around 7.00pm and quickly taken to the Club Lounge for check-in which was processed immediately and efficiently. The staff in the Club Lounge were all very friendly and helpful, well able to answer any queries we had.

The room was lovely with a nice water view, especially from the balcony. Extremely comfortable bed, large bathroom, good size room. Extra ammenities/services such as computer with internet access (we are Kimpton members so receive free wifi), twice daily housekeeping service, etc were much appreciated. The Club Lounge benefits were also great, including the breakfast, lunch, and drinks/snacks in the evening.

Spent time each day by the pools which is a great area and yes there is sun all day. Excellent service by the staff in the pool area, Carlos and Steve were particulary great during our visit.

Highly recommend this hotel and we would definitely return! Club room also recommended as the extra special service adds to the enjoyment of staying at this fabulous hotel.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Mel13Uk about EPIC Hotel - a Kimpton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review
February 13, 2013
Mel13Uk
Thanks so much for sharing the great experience you had with us. Your comments of being a "very modern, trendy hotel with a tremendous group of staff " exactly describe what we are about,
It makes me very happy and proud that your experience was right what we wanted it to be.
Please come back soon. EPIC wishes
Jacqueline Ploettner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Best hotel in downtown miami close to southbeach”
5 of 5 stars Reviewed February 9, 2013 via mobile

We had been searching for a good room and came across several mom and pops places in southbeach, the reviews for southbeach were that they were old and not very customer orientated. We came across the epic hotel and the pictures look exactly like the hotel. We arrived for valet and they were busy but very friendly. Then we met a man working who was also very helpful. After checking in he walked up to us and shook are hand, said anything you need just call. The room had a goldfish which was a cute perk, very good bathroom products, and a city view. There were a list of free complimentary items they would bring up to make you feel at home, such as a humidifier curling irons, basically anything you forgot. Never have I had such good customer service. The pool everything was perfect stay here you won't regret it!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Rk0810 about EPIC Hotel - a Kimpton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review
February 13, 2013
Rk0810
We are thrilled you chose our hotel and had a great time. I am very happy to hear your comment that we provided the best customer service you ever had! Providing heartfelt genuine service is what we are all about and you experienced it first hand. Please come back soon!
EPIC wishes, Jacqueline Ploettner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Lovely”
5 of 5 stars Reviewed February 8, 2013

Everything from the moment I arrived until check-out was absolutely top-notch. Normally I opt to stay in South Beach when I'm in Miami but this time it was between the Epic and the nearby Mandarin Oriental, and the Epic was... well, epic.

Our room was on the Club Level: the club lounge has a pleasant atmosphere and good selection of food, drinks & treats. The room itself was amazing: spacious, comfortable, with every imaginable amenity, etc - you get the idea. Kimpton really understands good service and what travelers need in a hotel room.

I'll likely be a repeat visitor: this is a great hotel not only for business but for Jan/Feb fun when it might be still too cold for the beach (the pool at the Epic is fantastic).

Room Tip: Go with the Club floors.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Ana M about EPIC Hotel - a Kimpton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review
February 13, 2013
Ana M
Thank you so much for your kind comments, We love to hear that you found everything "Top Notch" about your entire stay. I have passed on your comments to our team at the club floor and they were happy to be recognized.
Please come back soon!
EPIC wishes, Jacqueline Ploettner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
“Planning Next Trip”
4 of 5 stars Reviewed February 7, 2013

Amazing property, 5-star service. I met my boyfriend at the property for one night and then we were relocating to a new property on South Beach. I was sad to leave our large guestroom with a balcony over looking the pool and the incredible ocean view. We ordered breakfast the night before by hanging our order on the door, it arrived on time and with all of my allergies within consideration.

One of their bellman,Christopher Hunt is amazing! I'm not sure what their service standard is but everyone can take a page from his book. He acknowledged and greeted me instantly, took my luggage, assisted me to an ATM, even went as far as to recommend I don't change my boots as it is a little chilly out and a lot of woman will be wearing them as well. He is a star!

CONS: We requested a late check out; which they accomodated. As we were headed back from the pool the housekeeping manager, I'm assuming, was very disgruntled and bluntly asked when we were checking out so she could clean our room. I work in the industry for a luxury brand, she could have easily ran a report displaying all the late check outs on our floor. Given the late check out policy is 2 or 3pm. She could have assumed it would have been around that time.

Also,the pool is little small and needs some maintenance as there are titles missing from the edges BUT the pool staff and views are amazing! I would never stay at a property with a huge pool as I'm not too fond of the crowd that type of amenity brings.

Room Tip: Ask for a room over looking the pool. You are guaranteed an amazing view of the water and downtown...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Erica S about EPIC Hotel - a Kimpton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review
February 13, 2013
Erica S
Thanks for sharing your experience, I am happy to learn that you loved the property and the service. It was my pleasure to pass on your compliments to our bellman Christopher who took good care of you. So sorry about your experience with the housekeeper verfiying your departure time. It''s already been adressed!
Come back soon, EPIC wishes
Jacqueline Ploettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about EPIC Hotel - a Kimpton Hotel

Also Known As:
Epic Hotel Kimpton
Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Miami
#3 Business Hotels in Miami
#3 Family Hotels in Miami
#3 Luxury Hotels in Miami
#3 Romantic Hotels in Miami
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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