We have just returned from a trip to Miami for the marathon. Stayed at the Epic in a Club King Waterview room which was fabulous. We were on the 25th floor which is the same level as the Club lounge. Very modern, trendy hotel with a tremendous group of staff - all of the staff were fantastic!

Arrived around 7.00pm and quickly taken to the Club Lounge for check-in which was processed immediately and efficiently. The staff in the Club Lounge were all very friendly and helpful, well able to answer any queries we had.

The room was lovely with a nice water view, especially from the balcony. Extremely comfortable bed, large bathroom, good size room. Extra ammenities/services such as computer with internet access (we are Kimpton members so receive free wifi), twice daily housekeeping service, etc were much appreciated. The Club Lounge benefits were also great, including the breakfast, lunch, and drinks/snacks in the evening.

Spent time each day by the pools which is a great area and yes there is sun all day. Excellent service by the staff in the pool area, Carlos and Steve were particulary great during our visit.

Highly recommend this hotel and we would definitely return! Club room also recommended as the extra special service adds to the enjoyment of staying at this fabulous hotel.

We had been searching for a good room and came across several mom and pops places in southbeach, the reviews for southbeach were that they were old and not very customer orientated. We came across the epic hotel and the pictures look exactly like the hotel. We arrived for valet and they were busy but very friendly. Then we met a man working who was also very helpful. After checking in he walked up to us and shook are hand, said anything you need just call. The room had a goldfish which was a cute perk, very good bathroom products, and a city view. There were a list of free complimentary items they would bring up to make you feel at home, such as a humidifier curling irons, basically anything you forgot. Never have I had such good customer service. The pool everything was perfect stay here you won't regret it!

Everything from the moment I arrived until check-out was absolutely top-notch. Normally I opt to stay in South Beach when I'm in Miami but this time it was between the Epic and the nearby Mandarin Oriental, and the Epic was... well, epic.

Our room was on the Club Level: the club lounge has a pleasant atmosphere and good selection of food, drinks & treats. The room itself was amazing: spacious, comfortable, with every imaginable amenity, etc - you get the idea. Kimpton really understands good service and what travelers need in a hotel room.

I'll likely be a repeat visitor: this is a great hotel not only for business but for Jan/Feb fun when it might be still too cold for the beach (the pool at the Epic is fantastic).

Amazing property, 5-star service. I met my boyfriend at the property for one night and then we were relocating to a new property on South Beach. I was sad to leave our large guestroom with a balcony over looking the pool and the incredible ocean view. We ordered breakfast the night before by hanging our order on the door, it arrived on time and with all of my allergies within consideration.

One of their bellman,Christopher Hunt is amazing! I'm not sure what their service standard is but everyone can take a page from his book. He acknowledged and greeted me instantly, took my luggage, assisted me to an ATM, even went as far as to recommend I don't change my boots as it is a little chilly out and a lot of woman will be wearing them as well. He is a star!

CONS: We requested a late check out; which they accomodated. As we were headed back from the pool the housekeeping manager, I'm assuming, was very disgruntled and bluntly asked when we were checking out so she could clean our room. I work in the industry for a luxury brand, she could have easily ran a report displaying all the late check outs on our floor. Given the late check out policy is 2 or 3pm. She could have assumed it would have been around that time.

Also,the pool is little small and needs some maintenance as there are titles missing from the edges BUT the pool staff and views are amazing! I would never stay at a property with a huge pool as I'm not too fond of the crowd that type of amenity brings.