Amazing property, 5-star service. I met my boyfriend at the property for one night and then we were relocating to a new property on South Beach. I was sad to leave our large guestroom with a balcony over looking the pool and the incredible ocean view. We ordered breakfast the night before by hanging our order on the door, it arrived on time and with all of my allergies within consideration.
One of their bellman,Christopher Hunt is amazing! I'm not sure what their service standard is but everyone can take a page from his book. He acknowledged and greeted me instantly, took my luggage, assisted me to an ATM, even went as far as to recommend I don't change my boots as it is a little chilly out and a lot of woman will be wearing them as well. He is a star!
CONS: We requested a late check out; which they accomodated. As we were headed back from the pool the housekeeping manager, I'm assuming, was very disgruntled and bluntly asked when we were checking out so she could clean our room. I work in the industry for a luxury brand, she could have easily ran a report displaying all the late check outs on our floor. Given the late check out policy is 2 or 3pm. She could have assumed it would have been around that time.
Also,the pool is little small and needs some maintenance as there are titles missing from the edges BUT the pool staff and views are amazing! I would never stay at a property with a huge pool as I'm not too fond of the crowd that type of amenity brings.
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton