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“Nice Place” 4 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Ranked #4 of 129 Hotels in Miami
GreenLeadersGold level
Buenos Aires, Argentina
Top Contributor
56 reviews 56 reviews
39 hotel reviews
Reviews in 35 cities Reviews in 35 cities
17 helpful votes 17 helpful votes
“Nice Place”
4 of 5 stars Reviewed January 14, 2013

I stayed three nights for business, the hotel is really nice, it's a "fancy" hotel, whith pretty nice ambient and night life.

it's pet frindly, so you see people with its dogs, which is a bit rare but not a problem at all.

Rooms are new and with standard furniture, modern style.

I recommend it for business or young couples, looks like it's not the best place for families with little children

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 19, 2013
Agilito
Thanks for sharing your nice comments from your stay at EPIC. We are happy to hear your compliments regarding our comfy and modern rooms and our fancy hotel ambience. We appreciate you are recommending EPIC to other travelers. Please be our guest again.
Kind regards,
Jacqueline Ploettner, Resort Manager
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2,031 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (504)
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English first
Boynton Beach, Florida
Top Contributor
167 reviews 167 reviews
38 hotel reviews
Reviews in 72 cities Reviews in 72 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed January 9, 2013

I had wonderful bridesmaids and wanted to treat them to a special night as a thank you for being so wonderful. The Epic was the perfect spot. We were served complimentary champagne upon our arrival, which started the night on the right path. The staff was very friendly. The rooms were lovely. We started our night with drinks at Area 31 before heading into town for a night out.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 12, 2013
LenoreMichelle
Thanks for your wonderful feedback. We appreciate you selected EPIC for your bridesmaids-getaway. It makes us happy to hear that you had a fun time and great kick off with champagne. We hope you will be visiting us again. Please return soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Barfrington, IL
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 9, 2013

We just returned from a three night stay at the Epic in a junior suite city view on the concierge level. It really was not worth the money. The first night we arrived on Friday, we asked at the front desk what the club level included and they told us to go to the concierge lounge and they would explain everything. We went straight up there and the person at the desk acted like she didn't want to bother and responded by handing us a welcome letter. We wanted to know what food and drinks were available and she wasn't helpful and seemed more concerned with talking to her friends and a guy who worked at the hotel. Also, the housekeeping was not good at all. Towels that were left on the counter stayed there and were not replaced, wash cloths in the shower were left there day after day and not replaced with new ones. We were supposed to get housekeeping twice a day on this floor and it never happened and the room was barely straightened up. There were no sheets and blankets for the pull out bed, had to call and ask for them even thought they knew we had two kids in the room. Also, there was food in the halls from room service that was left there all day and night, really looked bad walking through the halls and never recieved a newspaper the whole time we were there. We would not stay again, probably would stay at the Loews which was the same price and so much nicer when we stayed a few years ago.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 12, 2013
Patti H
Thanks you for sharing your feedback from your stay. We are sad to hear about your experience and we would like to apologize for not providing the service we are usually known for and you expected.
We hope you will be giving us another chance and returning to EPIC. We would love to have you back as our guest.
Best wishes,
Jacqueline Ploettner, Resort Manager
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chicago, illinois
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed January 7, 2013

I would say I like this hotel but I would also say I don’t think I would stay here again. Maybe it was the time of year (December 25th to the 29th) and the hotel was probably short staffed. We arrived around 10 am on the 25th. We actually took the Metrorail to a Metromover to the hotel, it’s not a bad option if you travel light. Being 10 am it was too early to check in which was fine – we figured this would be the case. The room was not ready until 4 pm which was a little frustrating but we realize it was a full hotel the prior night. We were given a $50.00 food and beverage credit which was appreciated. We had a one bedroom water view suite; it was on the 26th floor at the end of the hallway. Overall it was a quiet room but you did get some street noise from the cars going over the draw bridge. It wasn’t really that noticeable until Friday night.

Good: nice suite, excellent view, very pleasant staff at the desk and at the door

Not so good: On the second night we told the front desk the safe was broken, someone had locked the safe in the open position. It was never fixed.

Food everywhere, I think this was the short staff problem – every day we would walk through a hallway littered with the remains of room service.

Inconsistent housekeeping, one day we have a full cleaning and other days it would seem that only half the effort was being made (we tipped every day).

Broken glass and cigarettes on the balcony, obviously from another unit, I’m guessing they threw stuff over the railing and it landed on our balcony. Housekeeping did clean up.

We were charged for 4 nights of parking even though we did not have a car. This was taken care of at checkout but still it should not have been on the bill.

FYI: The air conditioner, it was one of those shut down when no movement air con systems. As we left I mentioned the air conditioning to the front desk and she said they could turn off the sensors, so keep this in mind when staying here.

Zuma is the restaurant on the lobby floor, we did not go there but it seemed very popular. One of the funnier moments was watching a woman exit Zuma and walk right up and into the fountain across from Zuma. The other restaurant is Area 31 which is on the 16th floor. The bar in Area 31 is small so if you want to stop in for a drink you might be better off going across to the Marriott which has a few bar options.

Like I said I enjoyed our stay – but unfortunately the negatives just stood out. Some reviews here indicate better experiences on the Club floor, maybe paying for a club upgrade is more worth it than a suite upgrade.

Room Tip: Water-view rooms have great views but I would be leery of lower floors near the drawbridge. Have the...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 12, 2013
chitownMS
Thanks you for sharing your feedback from your stay. We are glad to hear that you enjoyed the comfort of your suite and our attentive and friendly service. However, we are disappointed to read your comments about the inconsistent service you experienced and therefore we would like to sincerely apologize. We truly hope you would consider another stay with us and we are looking forward to welcoming you back soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Santiago, Chile
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 5, 2013

This hotel is very classy and trendy and there is something about staying in these high skyscraper buildings. We had a rather high floor which we requested (30th floor if I remember well) but it seems the hotel is located below private apartments which have the even higher floors with better views. We stayed in a corner suite which was great and very modern. One strong point with the hotel was the free wine and coffe served early evenings in the reception area. Good to hang around and talk to some other people. We preferred a big city hotel before the smaller beach places in South Beach which is easy to visit with 15 cab drive. The breakfast of this hotel was rather modest for such a good hotel.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 12, 2013
RRC_12
Thanks for posting your comments on tripadvisor. We are happy you selected EPIC for your stay. We are glad you enjoyed the stunning views from our top floor and our complimentary coffee service and hosted wine hour each day.
We hope you will be visiting us again.
Best wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 5, 2013

December 23, 2012 to Jan 3, 2013 marked our 4th visit here and it only gets better!

We knew already that everything in this hotel was fabulous but since our summer trip they have made things even better, including bathroom scales in the room which, at this period of the year, helped me to only gain a "few" pounds!
The staff are unbelievably friendly, courteous, and helpful; nothing fazes them and they figure out just about anything.

A few mentions here;
Sonia, Oscar, Galina, and Mary in the club lounge - we love you guys;
Christian at reception - always recognizes us as soon as we enter the hotel (even after 6 months and countless faces)! And makes you feel like you just came home;
Gene the-concierge-with-a-connection-to-everything!
The great housekeeping staff who kept our room spotless;
All the super-friendly staff at Area 31 but in particular the wonderful, happy, smiling, efficient, beautiful Melina who must be an employee-from-heaven - start your day with Area 31's great breakfasts & Melina and nothing can go wrong the rest of the day;
All the valet-parking team who, in spite of an unbelievably busy holiday period attending to what must be "la creme" of Miami, shuttled our car in and out every day with a smile!;
...and last but not least, Jacqueline, who made sure we felt like royalty (although I am still trying to burn off the extra pounds after the chocolate-covered strawberries & champagne she snook into our room)!
Thank you all, you are without doubt, and from our experiences around the world, the best hotel team we've ever experienced.

If you're thinking of going to Miami, don't even bother looking elsewhere, this is the hotel from heaven - just for you.

We will be back at least twice in 2013, and for sure will do the holiday period with you again because it was absolutely awesome! (...and The Heat won both the games we went to!)

Ian & Jocelyne Boughey, Geneva, Switzerland

Room Tip: All the rooms are gorgeous!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 12, 2013
IanBoughey
Thanks for your amazing review. We are excited to hear about your stay and that so many of our employees went out of their way to make your stay relaxing and fun. It was my pleasure to assist you. My team and I looking forward to welcoming you back in 2013.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Hertfordshire
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 5, 2013

Once again I cannot fault this hotel, we were here for Xmas 2011 and decided to return, and yes a great choice of hotel, not to far from the beach very well situated, room service was fab,the club lounge had everything you would need and more

We were on the club level floor and I would just like to say thanks to all the amazing staff they were great, especially hi to Mary and Galina and of course the rest of the girls in the lounge

There is absolutely nothing to complain about, we are definately coming back Xmas 2013 see you then guys thanks for making our Christmas and New Year xo

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 12, 2013
amanda_cj
Thanks for posting your fabulous comments from your recent stay at EPIC. We are glad you selected our club level again – where we offer complimentary culinary delights, wines and champagnes together with a personalized concierge service. We thank you for your loyalty to us and looking forward to your next visit.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Luxury Hotel in Miami
#3 Romantic Hotel in Miami
#3 Spa Hotel in Miami
#4 Family Hotel in Miami
#5 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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