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“Family Christmas 2012” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Ranked #4 of 131 hotels in Miami
GreenLeadersGold level
Ardmore, Oklahoma, United States
1 review
1 helpful vote 1 helpful vote
“Family Christmas 2012”
5 of 5 stars Reviewed January 5, 2013

We had an amazing time at the Epic Hotel in Miami! We had a rental car but still chose to walk everywhere because of the wonderful location. The staff was extremly friendly and helpful. We couln't have made a better choice for our family Christmas trip to Miami.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 12, 2013
Tammy E
Thanks for sharing your comments from your stay with us. We are glad to hear that you had wonderful holidays at EPIC and felt home away from home.
We are looking forward to you next stay. Please visit us again.
Best wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (424)
Date | Rating
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English first
New York City, New York
1 review
5 of 5 stars Reviewed January 5, 2013

Hotel was on point . Absolutely no complaints . i have to say every team member is there to please you and make sure your stay is above and beyond. i am extremely fussy and at times grumpy .lol but that wasn;t allowed ..lol
the property was clean the rooms lived up to kimpton standards of being spectacular . the club level lounge staff was Great .. evening time had top shelf liquor available everything you could ask for was there .. i would def stay there again ..

Room Tip: club level
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 12, 2013
coolvibe_13
Thanks for your excellent feedback. We are happy that you enjoyed our attentive service, friendly staff and our comfortable hote. We are looking forward to welcome you back – ‘not grumpy – not fussy’ - just happy and relaxed.
Best wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2013

I stayed at the EPIC for 3 nights right before christmas to celebrate my BFF's birthday. The staff at the Epic is superb (especially Christian at the front desk), they are just wonderful. The staff was very attentive and accomodating; The rooms were nice and clean, we had a spectacular view being on the 30th floor and the bathrooms are amazing. Anytime we had to call the front desk for requests such as extra pillows, they were at your door in a jiffy. I enjoyed the complimentary breakfast each day as well as the complimentary wine in the evening. I had such an awesome experience that I will stay there on my next visit to MIA.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 12, 2013
Jan W
Thanks for posting your wonderful comments on tripadvisor. It makes us happy that you selected EPIC for your ‘BFF’s birthday’ getaway. W are thrilled that our attentive staff made a lasting impression. We hope to welcome you back soon again.
Kind regards,
Jacqueline Ploettner, Resort Manager
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New York City, New York
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 1, 2013

To kick off my first cruise, I decided to head to Miami a few days early and enjoy getting away from it all. The hotel is beautiful, I had a wonderful club level room with a water view. The rooms were clean, the bed was comfortable, there were plenty of outlets including 2 USB ports by the bed! Etc, etc. These are all things you expect from a hotel at this level. It's very nice.

But what really makes the Epic stand out is the staff. Hands down the best hotel staff from any hotel I've ever stayed at around the world. They are friendly & courteous. They aren't overbearing. They are very personable and make you feel like a friend coming to stay for a visit rather than just a guest at the hotel.

The Club Level rooms are definitely worth the little extra. You can skip a lot of room service by staying on this floor. Very nice and simple offerings + cocktails in the evening. I snacked here often before heading out to late dinners. haha. And again, the STAFF is brilliant here. One morning, I missed breakfast by about 30 min as I slept in and arrived between services. A bit bummed, i went for an apple & some coffee. Well, since there was still some food in the back they hadn't taken down yet, they made me a plate! Who does that? The Epic hotel does.

It's a clear choice, really. This is the only hotel I will stay in whenever I'm in Miami.

Room Tip: 2105 - Club level w/ water view balcony. Worth every penny.
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 12, 2013
ThatGirl3
Thanks for sharing your wonderful feedback from your stay at EPIC. We are happy you selected us and you were impressed by our attentive and very friendly service. We hope you will be returning as our club guest again.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Fort Frances, Canada
Top Contributor
72 reviews 72 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed December 30, 2012

My family of five stayed at the Epic Hotel one busy night after Christmas, having read the terrific reviews on Tripadvisor. The place was jumping; the drop off out front was full of Ferraris and Maseratis, with a shiny backdrop of multi million dollar yachts bobbing on the Miami canal. Just arriving at the hotel was a spectacle.
Check-in was unusually friendly, competent and speedy. There were plenty of staff on board which is a pleasure that many hotels fail to offer.
I booked two rooms online as we no longer fit in one room (the kids are refusing to sleep three in a bed) for approximately $275 per room. It is worth the price as the rooms are beautifully finished and the hotel is in a great location. I remember thinking I must mention the beautiful, lush towels in my review - a real pleasure.
Our rooms had modern and generously-sized bathrooms with separate bath and shower and a window connecting the bath to the living space. I was surprised at the luxury of our standard room. The bedroom was large and bright and very comfortable. Free wifi is available if you sign up to be a Kimpton In Touch member, which is easy online. The kids loved the two rooftop pools though they were a bit cold for me, mid winter.
The Epic Hotel has a free wine hour at 5pm which is a real treat. Who can say no to a glass of wine after being on a plane all day with three kids? The Japanese restaurant on the ground level was recommended by everyone we spoke to although we didn't have a chance to try it. The hotel is around the corner from a large park with a decent playground for the kids to run around and you can go for a lovely walk along the water with pretty views of the Miami skyline.
The Epic is a great place for people watching. At one point, we saw a man casually stroll in with an enormous Italian Mastiff. What a blast. If you want a real 'Miami' experience, this is the place for you.

Room Tip: We had a standard room without a water view and it was just fine.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 12, 2013
CaramutJane
Thanks for your excellent review. We are thrilled to hear that you had an EPIC stay and you and your kids had a fun and exciting vacation. We are glad you enjoyed all perks we offer complimentary to our guests. We hope to welcome you back soon. Please be our guest again.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Brussels
Senior Contributor
40 reviews 40 reviews
36 hotel reviews
Reviews in 28 cities Reviews in 28 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed December 30, 2012

I stayed at the EPIC just after Christmas for two nights. The hotel's design is modern and beautiful. The lounge is vast and airy with a very high ceiling, nice seating areas and a large window overlooking the mouth of the Miami River. My double room was comfortable and well-designed (though, sadly, no coffee maker). The bathroom was large, beautiful and functional. The room had a good-sized balcony overlooking downtown, but with good views of the water and the swimming pool. The balcony (20th floor) was nicely furnished with two chairs and a table, but a constant loud humming noise from the air-conditioning plant of the building opposite made it an uninviting place to hang out. This could not be said for the pool area on the 16th floor, which is not very large, but is very nicely designed, with lots of secluded corners and great views over Miami and the water. Next to the pool is the Area 31 restaurant and outdoor bar. The restaurant's bar offers $5 long drinks during a long happy hour (5-9 pm?) - not bad for an upscale hotel. Zuma, the downstairs restaurant and lounge is clearly a Miami nightlife hotspot. On a Thursday night, the place was packed with people dressed to impress and countless Rolls, Benzes, and Ferraris were backed up all the way to Brickell Ave waiting for valet service. Service was good on the whole, but with so many people heading to the EPIC for nightlife and showing off, the staff sometimes struggles to provide the kind of service you'd hope to get an an upscale hotel. Overall, the EPIC is a stylish, young, and hip hotel that I can highly recommend both for business travellers and tourists. However, if you are more into old-school luxury, dark wood panelling, and do not like dance music, this won't be the place for you.

Room Tip: Zuma at EPIC is great for partying and people-watching, but if you are looking for a quiet place to...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 31, 2012
lupo_mm
Thanks for your wonderful and detailed review. We are happy to hear that you enjoyed the luxury ambiance of our classy and upscale EPIC. We appreciate your kind words regarding our comfy and spacious rooms and our relaxing pool area. We are looking forward to your return. Please visit us again.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 28, 2012

This place is absolutely amazing from the rooms to the service. The front desk employees took care of me and my spouse from the moment we walked in till we checked out. We did not want to leave this lavish hotel! I strongly recommend everyone to stay in this hotel if your coming to Miami!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 12, 2013
JeffRoze
Thanks for your great comments. We are happy you and your spouse had an amazing time and our employees took good care of you. We hope you will be returning to EPIC soon. Please visit us again.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about EPIC Hotel - a Kimpton Hotel

Also Known As:
Epic Hotel Kimpton
Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Romantic Hotel in Miami
#3 Luxury Hotel in Miami
#3 Business Hotel in Miami
#5 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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