Stayed at the Epic this month for a few nights while on a business trip. I'd like to give this hotel 3.5 stars, so keep that in mind:
First, the hotel is really beautiful and feels upscale. The 16th floor pool deck is gorgeous, and the lobby is quite nice. The decor is a bit more muted than you'll find at other Kimptons, but that's not necessarily a bad thing. If you have business in downtown Miami the location can't be beat, and if you have a car, you can get to local restaurants and attractions in short order.
A couple issues with this stay, the first being inconsistent service. The staff member who checked me in was very nice, as were the valet and in-room dining staff. Others weren't quite so friendly. I had a maintenance issue with my room the first night and had to switch rooms, and I was surprised that no one from the front desk called to apologize or check to see if my new room was satisfactory. My room switch also caused me to lose a beautiful water view, which was replaced by a view of the city and a very loud drawbridge. Not a major problem, but a little disappointing.
That brings me to my second issue...the noise. Road and bridge noise were definite issues largely out of the hotel's control, but the 16th floor restaurant played loud music until about midnight during a few nights of my stay. Normally it wouldn't bother me too much, but considering I was there for business and had early morning appointments, I wished for a bit more tranquil atmosphere. (Not very Miami, I know!)
I think what this all comes down to is that the Epic is a very nice hotel, but it feels more like a large chain hotel than many of the other, more truly "boutique" Kimpton properties. Because of this, things felt a little less friendly and intimate. If you don't mind that, you might like the Epic quite a bit. If the Epic could bring a bit more of the expected Kimpton hospitality to this property, it could really be a standout hotel among the many good options in Miami.
If you're sensitive to noise, request a room number that ends in a low number - they are over th...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 28, 2012
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Thanks for sharing your feedback. We are happy to hear that you overall had a good time and liked our luxury hotel. We appreciate you recognizing the friendliness of our staffmembers!
We totally agree with you that follow up is essential in any operation and have already adressed your critique.
Happy New Year!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.