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“Christian is the best!” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Hotel amenities
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Fly South for the Winter
Ranked #5 of 129 Hotels in Miami
GreenLeadersGold level
West Palm Beach, Florida
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Christian is the best!”
5 of 5 stars Reviewed December 22, 2012

After staying at the Epic for the past 4 days and 2 days remaining in my trip, I have had such an amazing experience with the staff here.

My main rave goes out Christian the daytime front desk operator, who's hospitality, can do attitude, willingness to getting everything done and sheer lever of perfection and professionalism has made my stay here the most memorable.

He has been the best and most helpful during my business stay here, going above and beyond to make things perfect and quick to correct and hiccups.

If you are ever visiting the EPIC in LA he's the person to go see and he sadly will be leaving the Miami Beach location after the new year. :(

If it wasn't for Christian, things wold have been way more complicated and less enjoyable. I highly recommend him as the go to guy at the front desk.

Most of the staff is very "on it" but his warm charms, always friendly and smiling attitude blows everyone else's away.

The hotel it self is pure luxury and more than I expected. Having stayed here for the first time ever since living in FL for the past 11 years, this will be one of the first places I think of coming back to stay or recommending for my clients that come in from out of town.

Only down side traffic is a nightmare, the valet attendants are great but the parking situation is horrendous and I could do without the sheer snottiness of most of the guests. People are always dressed to impress no matter what time of day it is, so make sure you're wardrobe is on point and expect to see 90% of vehicles pulling in and out to be ultimate luxury!! Lucky, must be nice.

Cheers,

xo

Room Tip: Rooms over looking Zuma, may be noisy because of the boat bridge, but rooms over looking the poolsid...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 28, 2012
MishaBranche
Thanks for your feedback about the luxury EPIC. We take a lot of pride in our employees and are thrilled that you took the time to recognize Christian, one of our great Front Desk staff members.
Christian was very happy to hear your positive feedback about him

Happy New Year and once again thanks for sharing!
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2,108 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (530)
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English first
Williamsburg, Virginia
Top Contributor
151 reviews 151 reviews
67 hotel reviews
Reviews in 67 cities Reviews in 67 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed December 22, 2012

This hotel has a nice location in downtown Miami. The rooms are very nicely appointed and have many amenities (one lacking was an in-room coffee pot). There was a room safe, iron and board, and robes. The workout room is open 24/7 and is among the very best I have seen in any hotel. There is a really great pool deck. The staff is extremely friendly and helpful. You can get free WiFi by singing up for their email. They also threw in a $10 credit for the minibar! The valet parking is a bit slow and not cheap at $36/night. There was a bit of road noise when the balcony door was open but when it was closed it was dead quiet in our room. No noise from the hall or other rooms. The view of the harbor was really lovely in the morning and sitting on the balcony over the pool was great! I highly recommend this place and we would go back in a heartbeat.

Room Tip: Room numbers below XX21 look to the harbor and the pool off their balcony. They also get morning su...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 28, 2012
Lasrman
Thank you for your nice feedback. We are happy to hear you enjoyed our amenties, our quiet rooms and most importantly our friendly staff.
We are looking forward to welcoming you back.

Wishing you a Happy New Year!
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Boston, Massachusetts
Top Contributor
118 reviews 118 reviews
15 hotel reviews
Reviews in 56 cities Reviews in 56 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed December 20, 2012

Good points and bad points.

We were given a upgrade to a suite for my wife's birthday. Unfortunately the suite overlooked a very noisy road, and a bridge that needed to be opened to shipping with bells, and loudspeaker annoucements.

Staff are very friendley and helpful. But small amount of money stolen from our room, security promised to give us a explanation/update, they never did.

Swiming pool area looks lovely, but pools are unheated, water is freezing. Hence my wife did not swim. On the last day pool access was restricted due to TV soap opera being allowed to film at pool. Hence we were not allowed in the sun area. Is this a Hotel for guests, or for TV companies. Dissapointed that guests placed second.

I would not return and cannot reccomend.

Room Tip: Make sure they give you a sea view, and not a river view.
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 21, 2012
BobHarris10
Thank you for sharing your feedback, I am so sorry to learn that you experienced some issues throughout your stay. Thanks to your feedback we are in the process of investing the issues you experienced throughout your stay to make sure this will never happen again.
Best wishes and happy holidays
Jacqueline Ploettner, Resort Manager
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San Antonio, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2012

My wife and i went to Miami for our anniversary. The only thing we knew about this hotel was what we had read from previous reviews. We were very happy with our stay at this hotel. The staff was very friendly and helpful. Room service was GREAT ! The hotel is near Bay Side Market Place and ten minutes from South Beach. Zuma is a trendy restaurant that is located in lobby. Valet service was also great, I checked out at 5:00 a.m. and my rental car was ready when I walked out. We will be back next July !

Robert Hernandez

Room Tip: Higher floors have better views
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 21, 2012
Robert H
Thanks for sharing your experience. We are glad to see that you enjoyed our friendly and helpful staff, Room Service and our location!
We look forward to your return in July.
Best wishes and happy holidays

Jacqueline Ploettner, Resort Manager
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Rio de Janeiro
Top Contributor
122 reviews 122 reviews
45 hotel reviews
Reviews in 52 cities Reviews in 52 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed December 16, 2012

I don´t have doubts. Epic is the best place to stay in Miami.
The room is clean and large.
Pillows and bed -> totally confortable.
The staff is great.
The restaurant is very good. I went there 3 times and I´ve tried 3 different dishes. All of them were perfect.
In the next time I´ll stay there. I´m convinced thar it´s the best option in Miami.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 21, 2012
Pikutinho
Thanks for your great review. We loved to hear that you enjoyed our great bedding, the restaurant and our friendly staff.
Please come back soon to visit us soon
Best wishes and happy holidays

Jaqueline Ploettner, Resort Manager
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West Palm Beach, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 14, 2012

Recently had the pleasure of staying at The Epic Hotel Miami and all I can say is Wow!! From the moment you step into the lobby entrance the friendly staff and modern opulence transports you into a world removed from the hustle and bustle of the work day and offers a soothing hotel experience through outstanding hospitality and pleasing aesthetics. The rooms and beautiful and comfortable and look out onto the breathtaking city skyline and water views of Miami. My favorite part of the stay was having a delicious breakfast on their restaurant terrace looking out to a sea of skyscrapers under the warm morning Florida sunshine. The Epic is a must stay hotel if you are visiting Miami.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 15, 2012
DBMiskit
Thanks for your fantastic feedback. We are happy to see that from the first moment on you felt relaxed and pampered. …and we agree with you, enjoying a healthy breakfast on our roof top terrace, is a perfect way to start your day.
We are looking forward to welcoming you back. Please return soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Oakland, MI
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 14, 2012

Hospitality is the key word, "Epic" indeed is the Epic Hotel! First Impressions spoke the truth as Monica, our hotel operater helped make our reservation with a smile in her voice. We arrived early in the day and were immediately accomodated with an incredible room overlooking the water. Jen, at the front desk even called to check if we were happy with our room! Seth, the front desk manager was friendly and helpful in setting up our next visit.

The pool area is a vacation oasis. Sectionals with pillows, lounging beds, and two pools with a view of the city give one a sense of being away from it all. The food poolside was tasty, too!

Our room was very comfortable with a great seating area, a minibar refridgerator and a Kherig coffee maker! Towels thick and plush, comfy sheets, very clean.

Our son attends school in the area. You can be sure we've found our "home away from home" for our future visits. I reccomend this hotel highly - and I am fussy!

Room Tip: Water view stunning. I asked for one.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 15, 2012
Sheree P
Thanks for your ‘epic’ review. We appreciate your kind words about our friendly and welcoming staff, our relaxing pool area and our comfy and spacious room, equipped with all you need to make you feel at home.
We are glad you have a ‘reason’ to return and we are looking forward to your next stay with us.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Romantic Hotel in Miami
#3 Luxury Hotel in Miami
#3 Family Hotel in Miami
#3 Spa Hotel in Miami
#5 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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