We checked in during the Miami Art Basel and the hotel was one of the sponsors, but I don't believe that gives it any excuses for poor service. We had a junior suite and amazingly there was no coffee making machine in the room or any bottles of water. The bottled water eventually appeared in our room after 5 days. A tray of leftovers from room service stayed on our floor level for over 36 hours before being removed.
We were given vouchers for a free breakfast, but the downside of this is that the waiters become reluctant to serve you after your first visit, i guess because they know there is no chance of a tip?
We were given a key to our mini-bar and told it would be refreshed daily. There was a key already in the fridge when we arrived and the bar wasn't 'refreshed' until day 5 - same as for the bottled water.
The windows aren't double glazed so you can hear everything going on outside.
On a positive note, the concierge knows his stuff and is very helpful.
This place is only good as somewhere to rest your head in my opinion - eat out and make sure you come back with your own supplies in case the mini bar or water hasn't been 'refreshed'.
A poor experience in a fantastic city.