We stayed at the Epic hotel for a weekend getaway, we live in Florida and were able to get a great rate for a suite under the Florida resident rate.
From the moment we checked in the staff was extremely friendly and made us feel like home. The hotel is pet friendly, so we brought our dog and everyone played with her. We were not able to check in until 4:30 pm, which was a little bit of inconvenience, however we got a credit to be used in the hotel and we had champagne and strawberries waiting in the room, which was a nice touch.
The room was very spacious with a separate living room area and bedroom. The views were amazing over Brickell. The bathroom was nice and well equipped with a tub.
We had some treatments at the Exhale spa, we did enjoy the experience and again the staff was very friendly. We had dinner at Zuma and the food was amazing as well as the ambiance, I absolutely loved the miso cod.
The hotel was very busy as any hotel in Miami and sometimes service can be compromised but this never happened at Epic hotel. We have stayed at other hotels in Miami and Epic is our favorite hotel.
The Viceroy hotel is nice too, however the customer service is far superior at the Epic Hotel. We had breakfast at the Area 31, which was fine, the view was the best.