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“One of best in Miami” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Ranked #4 of 130 hotels in Miami
GreenLeadersGold level
Jacksonville Beach, Florida
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“One of best in Miami”
5 of 5 stars Reviewed December 9, 2012

We stayed at the Epic hotel for a weekend getaway, we live in Florida and were able to get a great rate for a suite under the Florida resident rate.

From the moment we checked in the staff was extremely friendly and made us feel like home. The hotel is pet friendly, so we brought our dog and everyone played with her. We were not able to check in until 4:30 pm, which was a little bit of inconvenience, however we got a credit to be used in the hotel and we had champagne and strawberries waiting in the room, which was a nice touch.

The room was very spacious with a separate living room area and bedroom. The views were amazing over Brickell. The bathroom was nice and well equipped with a tub.

We had some treatments at the Exhale spa, we did enjoy the experience and again the staff was very friendly. We had dinner at Zuma and the food was amazing as well as the ambiance, I absolutely loved the miso cod.

The hotel was very busy as any hotel in Miami and sometimes service can be compromised but this never happened at Epic hotel. We have stayed at other hotels in Miami and Epic is our favorite hotel.

The Viceroy hotel is nice too, however the customer service is far superior at the Epic Hotel. We had breakfast at the Area 31, which was fine, the view was the best.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 12, 2012
Josep G
Thanks for your amazing review. It makes us very happy to hear that you enjoyed your stay at EPIC and that you rated us one of the best hotels in Miami. We are glad you had the chance to get pampered at Exhale Spa and enjoyed your dinner at ZUMA restaurant.
Please be our guest again when returning to Miami. We are looking forward to welcoming you back.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (468)
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English first
Columbia, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2012

The Hotel check in process was quick and efficient the location of the public rooms was very accessable I loved the morning coffee in the lobby but if you preferred you could call for a coffee pot to be sent in to the room. Afternoon cocktails in the lobby was also fun. The room was very comfortable and the Housekeeping was the best. I traveled for business but look forward to visiting the Epic as a tourist thge next time.

Room Tip: Water front is the best
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 12, 2012
Inca S
Thanks for your wonderful comments. We appreciate you stayed with us during your business trip. We are looking forward to your next visit.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Oakland, MI
1 review
5 of 5 stars Reviewed December 8, 2012

beautiful views, comfortable modern rooms with great bathrooms, super friendly everywhere on this property. what else do you want? Oh, great location. The bar on the 16th floor is chic. Awesome pool that is sunny all day. great price!!

Room Tip: just ask the front desk
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 12, 2012
ontheroost
Thanks for your great comments. We are happy to see that you had a fun and relaxing stay and enjoyed our attentive and friendly service. Our roof top bar and restaurant is definitely a fun place to be, either for happy hour – the best in Miami – or for a romantic dinner. We are glad you had a great time and we are looking forward to your next stay with us.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Park, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2012

I stay in hotels on business pretty much from Sunday through Thursday and I have got to say that the Epic Hotel in Miami is my favorite. The hotel staff always are warm and friendly and, simply, the best! Somehow they always make me feel as though I am an old friend just coming to visit, even when I haven't been back in months. My favorite thing about the Epic is the guestroom bathrooms. They are beautiful, clean and huge. I stay in a lot of 4-5 star hotels and I must confess the Epic bathrooms are the best! I love that one can take a luxurious bath and watch the flat screen TV through the open window into the main guestroom at the same time. I also LOVE the restaurant "Area 31". What can I say -- it is outstanding. The Chef is fantastic and the service is what one would expect from any Kimpton Hotel -- excellent. The pool deck is incredible with 3 pools and a gorgeous view of the ocean channels. And I am very impressed with the fitness center and the fact that I can take their yoga classes while I am staying at the hotel (for a small charge). All in all, I can't say enough about this hotel. The Epic Hotel is one of Miami's best kept secrets! Shhhh.

Room Tip: Definitely opt for an ocean view room.
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 12, 2012
Marilyn L
Thanks for sharing your wonderful feedback from your stay at EPIC. We appreciate your kind words regarding our warm and friendly staff, our comfy rooms and stunning pool deck. Thanks for dining at AREA31 restaurant, where Executive Chef Michael Reidt creates an amazing dining experience with his culinary team.
We are looking forward to welcoming you back ‘home’ soon again.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrison, Arkansas
Top Contributor
93 reviews 93 reviews
22 hotel reviews
Reviews in 50 cities Reviews in 50 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 7, 2012

We were very pleased with everything about EPIC Hotel in Miami. Our room on the 26th floor has a balcony with a table for two. Inside, the bathroom featured both a walk-in tiled shower and a separate marble tub, which opened up to the bedroom, or could be closed off with a drop-down shade. The restaurant, Area 31, served great food on the 16th floor, and you could dine inside or out. The lobby restaurant, Zuma, is one of the hotest spots in Miami. Very trendy Japanese dining and ranked #4 of 918 restaurants on Trip Advisor. We loved the location, which was a short walk across the bridge from Truluck's, a wonderful place to eat (#6 in Miami), which is a downtown alternative to Joe's Stone Crab, if you're looking for fresh fish. Overall, EPIC is a great hotel in keeping with the Kimpton tradition.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 12, 2012
siloamjim
Thanks for your awesome review. We are happy you enjoyed your room on the 26th floor, with stunning views over Miami and Biscayne Bay. Our award-winning restaurant AREA31 and ZUMA are definitely a must for lunch or dinner while staying at EPIC. Thanks for being our guest and for being loyal to Kimpton. We are looking forward to your next stay.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon, New Jersey
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 7, 2012

Save your pennies and stay on the concierges level. Zuma's food was worth every penny, try the tasting menu.

In general this is a posh Miami hotel where you are truly pampered. The roof top pool and restaurant was accentuated by a unbelievable pool side staff which caters to your every whim but doesn't crowd you. The spa was a disappointment though, although the therapists are well above average the facilities were not, you need to work on this folks.
Overall if your looking for a phenomenal hotel within a 10 min drive of south beach here it is

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 12, 2012
mitchell F
Thanks for your great review. We are thrilled to read your wonderful comments and glad, you felt pampered and our staff took good care of you. Thanks for recommending us to other travelers.
Kind regards,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fair Oaks, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 6, 2012

The Epic is a first class hotel from it's location on the channels to the soft bathrobes in the rooms. Our standard room was large, very clean and very comfortable. The staff tried to be very helpful, though communication amongst departments was not stellar: we were to have complimentary wine and snacks but the info did not get from the front desk to the restaurant. We stayed four nights and enjoyed an included breakfast each morning in the restaurant a lovely setting in the early morning.

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 12, 2012
zchristy1
Thanks for sharing your feedback from your stay at EPIC. The comfort of our guests is most important to us and we are sorry to see that we did not provide you with clear information. However, we are glad your overall stay was fun and relaxing. Please be our guest again. We are looking forward to your next visit.
Kind regards,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Luxury Hotel in Miami
#3 Spa Hotel in Miami
#3 Romantic Hotel in Miami
#5 Business Hotel in Miami
#5 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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