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“I love this hotel!” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
5.0 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Hotel amenities
Special Offer
Fly South w/ 20% off
Ranked #5 of 110 Hotels in Miami
Certificate of Excellence 2014
GreenLeadersGold level
Winter Park, Florida
2 reviews
1 helpful vote 1 helpful vote
“I love this hotel!”
5 of 5 stars Reviewed December 7, 2012

I stay in hotels on business pretty much from Sunday through Thursday and I have got to say that the Epic Hotel in Miami is my favorite. The hotel staff always are warm and friendly and, simply, the best! Somehow they always make me feel as though I am an old friend just coming to visit, even when I haven't been back in months. My favorite thing about the Epic is the guestroom bathrooms. They are beautiful, clean and huge. I stay in a lot of 4-5 star hotels and I must confess the Epic bathrooms are the best! I love that one can take a luxurious bath and watch the flat screen TV through the open window into the main guestroom at the same time. I also LOVE the restaurant "Area 31". What can I say -- it is outstanding. The Chef is fantastic and the service is what one would expect from any Kimpton Hotel -- excellent. The pool deck is incredible with 3 pools and a gorgeous view of the ocean channels. And I am very impressed with the fitness center and the fact that I can take their yoga classes while I am staying at the hotel (for a small charge). All in all, I can't say enough about this hotel. The Epic Hotel is one of Miami's best kept secrets! Shhhh.

Room Tip: Definitely opt for an ocean view room.
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 12, 2012
Marilyn L
Thanks for sharing your wonderful feedback from your stay at EPIC. We appreciate your kind words regarding our warm and friendly staff, our comfy rooms and stunning pool deck. Thanks for dining at AREA31 restaurant, where Executive Chef Michael Reidt creates an amazing dining experience with his culinary team.
We are looking forward to welcoming you back ‘home’ soon again.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,268 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (579)
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English first
Harrison, Arkansas
Top Contributor
110 reviews 110 reviews
27 hotel reviews
Reviews in 52 cities Reviews in 52 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed December 7, 2012

We were very pleased with everything about EPIC Hotel in Miami. Our room on the 26th floor has a balcony with a table for two. Inside, the bathroom featured both a walk-in tiled shower and a separate marble tub, which opened up to the bedroom, or could be closed off with a drop-down shade. The restaurant, Area 31, served great food on the 16th floor, and you could dine inside or out. The lobby restaurant, Zuma, is one of the hotest spots in Miami. Very trendy Japanese dining and ranked #4 of 918 restaurants on Trip Advisor. We loved the location, which was a short walk across the bridge from Truluck's, a wonderful place to eat (#6 in Miami), which is a downtown alternative to Joe's Stone Crab, if you're looking for fresh fish. Overall, EPIC is a great hotel in keeping with the Kimpton tradition.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 12, 2012
siloamjim
Thanks for your awesome review. We are happy you enjoyed your room on the 26th floor, with stunning views over Miami and Biscayne Bay. Our award-winning restaurant AREA31 and ZUMA are definitely a must for lunch or dinner while staying at EPIC. Thanks for being our guest and for being loyal to Kimpton. We are looking forward to your next stay.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Lebanon, New Jersey
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 7, 2012 via mobile

Save your pennies and stay on the concierges level. Zuma's food was worth every penny, try the tasting menu.

In general this is a posh Miami hotel where you are truly pampered. The roof top pool and restaurant was accentuated by a unbelievable pool side staff which caters to your every whim but doesn't crowd you. The spa was a disappointment though, although the therapists are well above average the facilities were not, you need to work on this folks.
Overall if your looking for a phenomenal hotel within a 10 min drive of south beach here it is

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 12, 2012
mitchell F
Thanks for your great review. We are thrilled to read your wonderful comments and glad, you felt pampered and our staff took good care of you. Thanks for recommending us to other travelers.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Fair Oaks, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 6, 2012

The Epic is a first class hotel from it's location on the channels to the soft bathrobes in the rooms. Our standard room was large, very clean and very comfortable. The staff tried to be very helpful, though communication amongst departments was not stellar: we were to have complimentary wine and snacks but the info did not get from the front desk to the restaurant. We stayed four nights and enjoyed an included breakfast each morning in the restaurant a lovely setting in the early morning.

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 12, 2012
zchristy1
Thanks for sharing your feedback from your stay at EPIC. The comfort of our guests is most important to us and we are sorry to see that we did not provide you with clear information. However, we are glad your overall stay was fun and relaxing. Please be our guest again. We are looking forward to your next visit.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Almere, The Netherlands
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 4, 2012 via mobile

We arrived in the Epic hotel after our transatlantic cruise. The Epic is a very nice hotel with all the features you would expect in a luxurious hotel. The nice extra's are: free wifi for Intouch members (needs registration) and the free wine hour! There are some small points that were not perfect during our stay, such as a defect pc, and interactive TV system and a lot of dust beyond the drawer. The last point is the high price for the rooms.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 15, 2012
Roy H
Thank you for sharing your feedback from your stay. We apologize for the interruption in our TV service. However, we are glad to see that you enjoyed your overall stay and some extra perks, such as complimentary internet and our evening wine hour.
We are looking forward to your next visit.
Best wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Miami, Florida
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 4, 2012

Went to the Epic hotel on leisure and found it over all to be excellent. Rooms are nicely appointed, clean and comfortable. The hotel it self is nice, clean and large. The location is excellent, walked to bayside marketplace to shop and eat. The views from the pool are outstanding, and the pool was very good too. The staff was every attentive and friendly. It would be nice for such a large facility to have additional activities besides the Pool, Spa, and restaurant (Expensive), maybe like a starbucks or similar. Besides the pool, kids activities are not available. Special Thanks got to Oscar, Raquel, Shantell and the rest of the morning crew of the club level. They make you feel welcome and special. Oscar and Raquel were amazing.
I would recommend this hotel to anyone coming to Miami.

Room Tip: Floors 29 and higher are very quiet.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 13, 2012
edgar49er
Thanks for your excellent review. We are thrilled to hear that you enjoyed our spacious rooms, our relaxing pool area and our convenient location in downtown Miami – close to local attractions, shopping and dining.
We are looking forward to your next stay. Please return soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2012

I don't normally write reviews online. However, my recent 3 night stay at the Epic was so wonderful that I felt they deserved the acknowledgment. I was in Miami with my wife celebrating her 60th birthday and it seemed that every member of the hotel staff was aware of this. The numerous upgrades, all without asking, included an incredible King Suite, breakfast every morning, and champagne every afternoon. I have stayed in great hotels all over the world and the Epic belongs in this category. The defining element of this hotel is the EXCEPTIONAL service from every member of the staff, from the lobby, to the spa, and of course the restaurant, Area 31! My only disappointment was not getting to meet the resort manager, Jacqueline P., who I am sure had much to do with everything.

Room Tip: Select a room with a water view.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 15, 2012
Gary R
Thanks for your wonderful comments. We are thrilled you selected EPIC for your 60th birthday celebration and we are happy to hear that we created an unforgettable experience. I am very sorry I was not able to meet you in person, but I hope I can do so next time you visit. Please be our guest again.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#4 Romantic Hotel in Miami
#4 Business Hotel in Miami
#4 Spa Hotel in Miami
#4 Luxury Hotel in Miami
#5 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — EPIC Hotel - a Kimpton Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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