The Epic is a first class hotel from it's location on the channels to the soft bathrobes in the rooms. Our standard room was large, very clean and very comfortable. The staff tried to be very helpful, though communication amongst departments was not stellar: we were to have complimentary wine and snacks but the info did not get from the front desk to the restaurant. We stayed four nights and enjoyed an included breakfast each morning in the restaurant a lovely setting in the early morning.

We arrived in the Epic hotel after our transatlantic cruise. The Epic is a very nice hotel with all the features you would expect in a luxurious hotel. The nice extra's are: free wifi for Intouch members (needs registration) and the free wine hour! There are some small points that were not perfect during our stay, such as a defect pc, and interactive TV system and a lot of dust beyond the drawer. The last point is the high price for the rooms.

Went to the Epic hotel on leisure and found it over all to be excellent. Rooms are nicely appointed, clean and comfortable. The hotel it self is nice, clean and large. The location is excellent, walked to bayside marketplace to shop and eat. The views from the pool are outstanding, and the pool was very good too. The staff was every attentive and friendly. It would be nice for such a large facility to have additional activities besides the Pool, Spa, and restaurant (Expensive), maybe like a starbucks or similar. Besides the pool, kids activities are not available. Special Thanks got to Oscar, Raquel, Shantell and the rest of the morning crew of the club level. They make you feel welcome and special. Oscar and Raquel were amazing.
I would recommend this hotel to anyone coming to Miami.

I don't normally write reviews online. However, my recent 3 night stay at the Epic was so wonderful that I felt they deserved the acknowledgment. I was in Miami with my wife celebrating her 60th birthday and it seemed that every member of the hotel staff was aware of this. The numerous upgrades, all without asking, included an incredible King Suite, breakfast every morning, and champagne every afternoon. I have stayed in great hotels all over the world and the Epic belongs in this category. The defining element of this hotel is the EXCEPTIONAL service from every member of the staff, from the lobby, to the spa, and of course the restaurant, Area 31! My only disappointment was not getting to meet the resort manager, Jacqueline P., who I am sure had much to do with everything.