I don't normally write reviews online. However, my recent 3 night stay at the Epic was so wonderful that I felt they deserved the acknowledgment. I was in Miami with my wife celebrating her 60th birthday and it seemed that every member of the hotel staff was aware of this. The numerous upgrades, all without asking, included an incredible King Suite, breakfast every morning, and champagne every afternoon. I have stayed in great hotels all over the world and the Epic belongs in this category. The defining element of this hotel is the EXCEPTIONAL service from every member of the staff, from the lobby, to the spa, and of course the restaurant, Area 31! My only disappointment was not getting to meet the resort manager, Jacqueline P., who I am sure had much to do with everything.

Hotel was nice although it felt like somewhere I would stay on business and not on a vacation. My real issue was with the service. We only stayed there for one night, and we noticed before heading out for dinner that our AC was not working. I went down to the front desk and addressed it with them and they assuresd me that they would take care of it while we were out. Of course when we got home at 1 am, nothing had been fixed and our room tempature was uncomfortable, so at that hour in the morning when all we wanted to do was go to bed, I had to wait for them to fix it. Really unacceptable, and the best part was I had friends also staying at the Epic and they had a similar issue with their AC while staying there.
Next morning came the issue I am still dealing with today. I had prepaid for our stay through Jetsetter.com. They had put a copy of our bill under our door, so I reviewed it in the morning and noticed that they had in fact charged me for the room again. I called down stairs and spoke to someone at the front desk who assured me it was a mistake. Of course when I went to check out an hour later my bill was handed to me again reflecting a charge for the room. Once again they removed it and assured me that they knew I had prepaid for it. I signed a copy of the bill with a zero balance reflecting that the room was prepaid. Once again though when I returned home I noticed my credit card had been charged for the room. I then called the hotel one week ago, I was assured it was a mistake and they said the charge would be removed. Well now it's been a week and of course the charge has still not been removed so today I will have to waste my time calling my credit card company to finally remove the charge. I figure the credit card company might have more luck dealing with the hotel then I did. Needless to say, never ever again will I stay at the Epic.

I travel for work and being away from home and my family is very hard but I always look forward to my stay at the Epic. The rooms are amazing but what makes my trips extra special is the staff as they always go above and beyond the call of duty to make my stay amazing! They are all so special and make me feel at home and part of the Epic family. When I arrive I am greeted by a welcome back Mrs. Smith and if you need anything just let us know. Karen Leger always makes sure my room is set for my stay, Ashley and Christian Betancourt at the front desk alway give me a big hug and check me in quickly (they are amazing)! I only stay at the Epic because they make me feel like I am family and that is truly important when you are on the road! I want to thank all the Epic staff for making my stays in Miami amazing!

I spent two nights at the Kimpton in November. I found all of staff to be incredibly friendly, and the service quite good. They have two restaurants in the hotel - a large busy one on the main floor. The other on the 16th floor called area 31 was where I ate one evening. A stunning meal of lobster and okra. not your real Atlantic lobster but pretty good nonetheless. One of the better meals I've had in years. The room was clean, had a great bathtub, and the hotel had a pretty good gym. They could use a hot tub on the pool deck, and the New York Times delivered to my door, otherwise it was a pleasure.