Hotel was nice although it felt like somewhere I would stay on business and not on a vacation. My real issue was with the service. We only stayed there for one night, and we noticed before heading out for dinner that our AC was not working. I went down to the front desk and addressed it with them and they assuresd me that they would take care of it while we were out. Of course when we got home at 1 am, nothing had been fixed and our room tempature was uncomfortable, so at that hour in the morning when all we wanted to do was go to bed, I had to wait for them to fix it. Really unacceptable, and the best part was I had friends also staying at the Epic and they had a similar issue with their AC while staying there.
Next morning came the issue I am still dealing with today. I had prepaid for our stay through Jetsetter.com. They had put a copy of our bill under our door, so I reviewed it in the morning and noticed that they had in fact charged me for the room again. I called down stairs and spoke to someone at the front desk who assured me it was a mistake. Of course when I went to check out an hour later my bill was handed to me again reflecting a charge for the room. Once again they removed it and assured me that they knew I had prepaid for it. I signed a copy of the bill with a zero balance reflecting that the room was prepaid. Once again though when I returned home I noticed my credit card had been charged for the room. I then called the hotel one week ago, I was assured it was a mistake and they said the charge would be removed. Well now it's been a week and of course the charge has still not been removed so today I will have to waste my time calling my credit card company to finally remove the charge. I figure the credit card company might have more luck dealing with the hotel then I did. Needless to say, never ever again will I stay at the Epic.
- Also Known As:
- Epic Hotel Kimpton
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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