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“Excellent vacation!” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Hotel website
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Hotel amenities
Special Offer
25% Off + FREE Upgrade
Ranked #6 of 129 Hotels in Miami
GreenLeadersGold level
Claymont, Delaware, United States
1 review
“Excellent vacation!”
5 of 5 stars Reviewed November 25, 2012

We enjoyed our stay immensely. Beautiful hotel, friendly staff,good food. Matt and Christain couldn't have made our check in any smoother. Both are very professional,helpful and so very personable to us. Can't say enough about those two! The suite was amazing,great water view, clean and comfy. We ate at area 31. The food was great. And the service Excellent. Alvaro was our waiter, he was very knowledgeable of the menu, helpful in deciding on what to eat, and had a great sense of humor. We requested him every time we ate there, which was often during our stay.Just loved the pool. Carlos was there for anything we needed. He was very attentive and friendly. All of these people made for a very nice vacation. Thanks to all. Great Place to go in Miami. We will be back for sure!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 15, 2012
BettyJane H
Thanks for your excellent review. We are thrilled to see that you had an amazing stay and felt pampered by the personalized service our staff provided. The views from our suites are breath-taking. We are glad you enjoyed your time with us.
Please be our guest again. We are looking forward to your next stay.
Best wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,031 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (504)
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English first
Madrid, Spain
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 24, 2012 via mobile

I really liked The place. Within walking distance To business meetings And little Habana shops And restaurants.

Living here You don't need a Car, which It makes your Trip much more comfortable.

I had a great ROOM with great views, loved The pool And The service AT The pool was extraordinary.

I also loved de Etro toiletries!!! Congratulations!!

Great place To go in Miami. I will come Back for sure!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 15, 2012
PepeGoteras
Thanks for sharing your excellent feedback from your stay. We are glad you enjoyed EPIC and our special amenities. Our location in Brickell makes it very easy to get around, to explore Miami’s great shopping, restaurant and nightlife venues.
We are looking forward to welcoming you back soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Orlando
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 22, 2012

I was going to be in Miami for the night and, having been wanting to try a Kimpton property, decided to book at the EPIC. I arrived at the hotel early, valet parked the car ($36 per night), and proceeded to the front desk to check in. The lobby was modern and sparsely furnished. I was immediately greeted by a friendly front desk agent and promptly checked in to my room.

I booked a city view, but was upgraded to a water view room. Upon arrival in my room I went to check out the view from the balcony. I was surprised to find a nicely sized balcony with a table and two chairs. Oh, yes, there was also a dirty bath towel drying on a chair, an ashtray filled with cigarette butts, and a Sony camera lens cap left behind by another guest. The bathroom also had a dirty make up removal cloth on the floor. Obviously attention to detail was lacking, but everything else in the room seemed to be clean and in order. My time was tight on this trip, otherwise I would have asked to be moved to a 100% clean room.

I was given a $10 mini-bar credit at check-in as a "welcome gift," but the mini-bar was locked. Never bothered to ask for a key, so my welcome gift went unredeemed. I didn't have a lot of free time during this trip, so I didn't take advantage of any of the hotel services, restaurants, lounges, or amenities.

I appreciate the modern style, comfortable furnishings, and spacious rooms, so I may give this hotel another try when I'm in town again. However, next time I'll be a bit more demanding.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 15, 2012
J J
Thanks for sharing your feedback. We are truly sorry to hear about the experience you had as our guest. To receive a room in a condition as you described it is purely unacceptable and we sincerely apologize for this lack of service. We would appreciate a second chance, to provide you with the service you expected and deserve.
Please be our guest again.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Florida
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 20, 2012

We enjoyed our stay immensely. Beautiful hotel, friendly staff and great food. We stayed here for a Madonna concert (walking distance to AA arena) and loved it. Got upgraded to a 1-BR suite that was spectacular....amazing view, huge balcony, great bathroom, one of the best suites I have ever stayed in. Kimpton knows how to train their staff..excellent service. We will be back!

Room Tip: The suites on the higher floors are spectacular!
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 15, 2012
jenn70
Thanks for posting such your excellent comments. We are thrilled you received a complimentary upgrade by our staff at check in and enjoyed your stay even more. Our location is great if you are visiting Miami especially for a concert, show or game, as we are in walking distance to the American Airlines arena and other local attraction.
We are glad you had fun. Please come back soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers Beach, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 20, 2012

Surprise you wife with an EPIC evening. I did. What a night. The exemplary service starts in the Entrance to the Lobby. Concierges and Hosts scurrying around to make sure you start your stay on the right foot. I haven't even made it to the check in counter. Come down after setting up the room to a complimentary wine tasting in the lobby.
Walk just outside to the right and wonder in amazement at the yachts parked alongside the hotel-100' plus. Who really owns these?
May as well stay in the hotel for dinner; Area 31 is excellent. .. then off to the show. Spanish singers from Madrid.
Come back for the spectacular view of Biscayne bay, Brickell and surrounds at night from the Wide balcony.

Enjoy

Room Tip: KIng Water View for the Best view ; worth the extra $
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 15, 2012
life77good
Thanks for your wonderful comment. It makes us happy to see that you had a wonderful stay and enjoyed our personalized service, the stunning view of Biscayne Bays, the exclusive yachts at EPIC Marina and your dinner at our award winning restaurant AREA31.
We are glad you had an amazing time and we hope to welcome you back soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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TN
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed November 20, 2012

We stay at the "Epic Hote" for 3 nights. What an amazing hotel.
On the water front. We saw a mother and her babyy manatee swimming below our balcony every day...service is great. Food was good but expensive. Alot of famous people come here to eat, so you know it is good.
The rooms are HUGE and the bathrooms are huge too. Soaking tub and separte shower. Will return again,
HINT: if you go there, go online and register as a new member. This will get you FREE internet in your room on there computer or your wireless tablet or etc. Also one time $10.00 FREE things from the mini bar/ drawer

Room Tip: Make sure you are higher than the 19th floor. this way you won't be right over the street or ou...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Myers, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 19, 2012

We booked a waterfront suite. When we arrived there the lobby was crowded with guests freeloading (getting free wine) and you had to fight your way through to get to the reception desk. Not the best place to be letting freeloaders gather! The room we got was barely waterfront. Just a partial view of a canal or intercoastal waterway. It was 95% city view. We asked to change room but they said no but could change us the next day to a waterview. But that was what we had booked and paid for anyway! The mini bar in our room was locked and it took them 14 hours to supply us with a key to open it. Waiting for valet to bring up our vehicle took a long time. The valet guy we used to get a cab one time was super helpful. The vehicular entrance is a joke and gets really crowded, even grid-locked in the weekend evenings. We have a $250k Aston Martin that they didn't even ramp park. We went out on the pool deck and waited for 30 minutes for bar service. We gave up in the end as nobody was serving. We would not stay here again. The Manderin (just up the street) is waaay better! Oh and by the way, we had another family member stay at the same time as us and had a waterfront room booked. They were given a city view too. They complained and eventually got given a waterview room after a couple of hours wait. This hotel seems to gladly take your booking but when you get there they do not have what you booked so they pass you offer with a lower grade room. That is not professional and it's kind of ripping you off. So, a word of caution... don't expect to get what you paid for and you might have to put up a fight to get it. Will not stay here again and would not recommend the Epic.

Room Tip: Beware to be offered a room that is lesser than what you paid for.
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  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 15, 2012
VeryCheekyMonkey
Thanks for sharing your feedback from your stay. We are sorry to hear about the inconvenience you experienced and that we were not able to exceed your expectations. We truly apologize for falling short in the service provided to you. We hope you will consider EPIC for a future stay again. We would love to have you back as our guest to provide you the service we are known for.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Luxury Hotel in Miami
#3 Spa Hotel in Miami
#4 Romantic Hotel in Miami
#4 Family Hotel in Miami
#5 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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