Checked in this hotel on saturday (9/29/12) and didn't get off to a good start. Attempted to check in around 2:45 which was 15 minutes before the official check in time and was told my room wasn't ready. Any other 5 star hotel I've stayed in before has never had a problem with rooms being ready a few minutes before the official check in time. I was told it would be a few more minutes until it was ready. I waited for about half an hour and didnt recieve any call that my room was ready. Went back up to the desk and said I didnt want to wait any longer, and was then handed the key to a room.
I booked a water view room, and was expecting a view that was similar to those pictured on their website (naturally). However upon looking out the window, I see no water in sight, only a bunch of high rises. Although they are very nice looking, it wasn't the view I paid for. Also the room they put me in was spitting distance from the pool which was rather loud. I promptly called the desk to see if I could change rooms. I explained to them that there is no water in sight, and wanted a room with a water view (just like I booked). The woman on the phone said that if I go on the balcony I would be able to see the water, and that based on the layout of the hotel, all the rooms are this way (THIS IS NOT TRUE!!). I eventually got on to a manager who finally agreed to switch my room. I then had leave the room I was in and wait about 3 hours for another room to be ready. The room I finally got was much in a much better part of the hotel, AND had a nice water view without having to step out on the balcony and peak around the corner.
The remainder of my stay continued with poor service. We asked for a key to the mini bar which never showed up, and we weren't handed our vouchers for breakfast at check in. Also the valet parking at this place was a joke. They took a good 20 minutes to bring up your car. Also upon arriving to the hotel, there is a mess of cars and cabs, making it difficult to pull up to drop your car off.
On a positive note though, the rooms are very nice and spacious. Everything was clean, and well kept.
It's the crappy service of this place that has left me not wanting to come back here.
- Also Known As:
- Epic Hotel Kimpton
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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