My Boyfriend and I stayed a week at Epic. The entire hotel and our view was beautiful. Our only issue was the valet service. Now maybe because my boyfreind wasn't a Marlins baseball player or hispanic or white and I wasn't dressed like a call girl & not hispanic or white, but whenever we went to check in our car at the valet they move our car to the side and then they just stand there talking to eachother, leaving our car on, with the battery running. Or if we are picking up our car I would show the lady at the valet desk our ticket, then we sit on the bench for 10 mins until a valet guy comes to us and ask to see our ticket, then when we show it to him, he walks away, doesn't radio it in, and he goes over to talk to his valet buddies. So what did he want to see our valet ticket for if he didn't do anything with it? I guess he just wondering if why were we sitting there because we couldn't possibly have our car at Epic, right?We sat there another 5 mins until I went back to the valet desk, and the lady would call it in again. This terrible service went on the entire week we stayed at Epic. There was another time when we brought our car to the valet, we saw them put on my hat that I left in the car. And when we picked up the car the next day our radio station was changed to a spanish radio statio. The valet service is not supposed to touch any belongings in a customers car or even change the radio station. That is not their car. Their job is to park the car and give the car back to the customer, not play around in the car like a child.
Another episode happened when a Marlins baseball player was standing outside, waiting for his car I guess. We drove up, opened our car door, because going on day 5 at Epic we came to terms that they do not open car doors for us, although we have seen it done for other guests there. So we wait for our car to be taken into the garage, but the valet guy just drives our car to the side, leaves it running and goes back to standing and laughing with his valet friends. At this point my boyfriend was getting tired of the valet guys jerking us around, so he decided that we wait to see how long they take to valet our car. We stood there for 15 mins. We watched a white family drive up, the valet guys opened their car doors, and promptly took their car away. We watched 3 call girls have their car brought to them with the valet guys opening the doors for them, and we watched the Marlins baseball player, Hanley Ramírez, being brought his car. Meanwhile our car is still running for 15 mins now. My boyfriend went up to the valet guys, who were doing nothing but laughing and talking and told them we've been here for 15mins and watched everyone elses car get taking of but ours. They actually had the nerve to say that they didn't know what he was talking about and smirked and said ok we'll take car of it now. Our last day at Epic, as usual we waited 10mins for them just to call for the car. We get to the airport and notice that our car had a dent and paint missing the size of a dollar bill on the right side of our car. That was not there before. We checked our car each time we picked it up from the valet and we were very careful driving. We should have checked the car before we left, but we were such in a rush to get to the airport we forgot.
We were completely disappointed with the valet service at Epic. We felt that you have to be white or hispanic in order to be serviced. We stayed a week at Epic, king bed, and a bay view. Our stay was not cheap. We have money just like the next person. But I guess at Epic it's not money that talks it's race.