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“Beautiful hotel with wonderful staff.” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Ranked #5 of 130 hotels in Miami
GreenLeadersGold level
CT
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“Beautiful hotel with wonderful staff.”
5 of 5 stars Reviewed July 3, 2012 via mobile

Family of 4 stayed in a club level room precruise. Hotel was modern and nicely decorated. Room was clean, free computer/Internet was nice. Beds were very comfortable. Club room was nice. Food presentations were ok. We have stayed in better clubs but this one worked just fine for the price. Pools were nice and clean. Great place to lounge around. Hotel was not busy during our stay. Staff was very attentive from door man to check in to concierge. Would definitely recommend if staying downtown miami.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, July 7, 2012
Partyof5rocks
Thanks for your wonderful review. We appreciate your kind comments regarding our hotel and service. We are happy you enjoyed the attention to detail and warm hospitality provided to you on our club level. Thanks for recommending EPIC to other travelers.
We are looking forward to welcoming you back very soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (473)
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English first
Huntington Beach, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2012

This hotel gave me the best ever experience I had in a hotel. It started with the accommodation for early check-in. Then went into the front desk staff being out of this world with their kindness. We stayed for one night before we cruised out of Miami. As we came back from the cruise they were so generous to let us store our luggage since our flight was in the evening. By the way we didn't even have a room for the day they stored our luggage. The two front desk ladies on June 30th were the sweetest I have ever met. They made us feel so special and welcome. The bellman were so helpful. This hotel is a must for its staff, facilities and location.

Room Tip: The upper levels seemed to have a bigger bathroom with a nice size bathtub. Go for rooms in the 27th...
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, July 5, 2012
Anaheimchiro
Thanks for your wonderful review. We are excited to see that we exceeded your expectations in every way and that our staff made your stay unforgettable. We hope you will be visiting us again and looking forward to your return.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Buenos Aires, Argentina
Top Contributor
108 reviews 108 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed July 2, 2012

Kimpton is my favorite boutique chain and the Epic is one of the best I have stayed in. We chose it because: 1) it is Kimpton, 2) the allow dogs, and 3) location. It is bay/canal side so it isn't in the heart of the action, but on a nice promenade with shops and restaurants nearby.

They really cater to your dog with water bowls and treats and the bonus is the HUGE astroturf park adjacent to property to allow your dog to wander. Small, but elegant room with a balcony and a view, great pool, beautiful decor, friendly staff, fairly priced.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, July 5, 2012
Jimmy F
Thanks for your great feedback. Wow – what a great compliment EPIC being your favorite Kimpton hotel! We are glad you and your doggy felt like home and had a fantastic time. EPIC’s convenient location to local bars, shops and parks makes it a perfect destination when visiting Miami.
We hope you will be our guest again, please return soon.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin Lakes, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 2, 2012

I just returned from a trip that I had organized for 6 of my friends and their sons (one daughter) (father/son/daughter trip) to the Epic Hotel in Miami. I never right review, but had to this time, because I have never been treated so well as I was at this hotel. They were great with the children, the rooms are spotles, and everything else we could have needed they supplied. The Staff at this hotel aim to please, in particular, Andre at the pool was exceptional, and Eric in the marketing department and Angie in sales were extremely helpful to me in planning our trip. I really hate to single out anyone, because everyone was so friendly and helpful, but they went above and beyond. I travel often, and I would highly recommend visiting this hotel if you are in Miami. You will not be disappointed.

Room Tip: The rooms on the East side have a nice view of the inlet, and the rooms on the West side of the hote...
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, July 5, 2012
Allen P
Thanks for your amazing comments. We are so thrilled to hear that you, your children and your friends had such a great time at EPIC and that you enjoyed our modern guest rooms, our beautiful pool area and our caring and attentive guest service.
Eric, Angie and the entire team is looking forward to your next stay. Please be our guests again.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northville, Michigan
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 2, 2012 via mobile

The views from our 22nd floor wrap around corner balcony was Epic!! However, the noise from the drawbridge and traffic was Epic as well. The service is top notch. From the front desk to the restaurant. They were first class all the way. When they didn't get my wife's eggs over easy to her liking they just took it off the bill. We had dinner at Area 31 and it was delicous. The pork shoulder with polenta was a true culinary delight.

We hotel itself is eye candy with beautiful decorations from the bamboo to the tiles, lighting, carpet...very impressive. The bathroom was amazing. Rain shower and huge..big enough for 5 people easy.

The one thing that would help would be an outdoor fan on the balcony..it would make for a more enjoyable outdoor time.
Fyi...the hotel did price mach with expedia and if u sign up to be a kimpton member you get free wi fi and $10.00 worth of mini bar stuff.

All in all a very nice place to stay with a beautiful pool, epic views and service. Ask for higher floors away from the bridge

Stayed July 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, July 5, 2012
Tstojov
Thanks for posting such nice comments from your stay at EPIC. We are sorry to hear about the noise from the drawbridge, but we are happy to see that your overall stay was enjoyable and fun. Thanks for dining in our signature restaurant Area31. Our award winning Executive Chef Michael Reidt is well known for his fresh and flavorful cuisine. We appreciate your loyalty to Kimpton and looking forward to your next stay with us.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 2, 2012

I have stayed at this hotel Twice now. When it first opened in 2009, and September 2011. The Staff are excellent at this hotel. The rooms are absolutely wonderful. Very sleek and modern but luxurious and of a high standard. The Bathrooms are particularly nice. Every room comes with free wifi and a Mac computer. The balconies are spacious and a really lovely area to sit and relax. The Gym is small but perfectly adequate and spotless..Lovely pool area with views of Downtown Miami. There is a good choice of hotels, bars and restaurants within walking distance of this hotel or very short taxi ride. Staff will provide information on all these things upon arrival. I have stayed in several hotels in Miami, but without doubt this is my favorite. The only downside is your a little drive away from the beaches and shopping districts. If you hire a car i do find the Parking charges quite steep at the hotel and indeed all hotels in Miami. So do take that into consideration. I would definitely stay here again on my next trip to Miami.

Room Tip: Rooms on the side of the draw bridge can be a little bit noisy.
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  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, July 5, 2012
Dubai-Dreams1
Thanks for your outstanding feedback. It makes us happy that you keep on returning to EPIC and that you find our guest rooms modern and sleek and our hotel ambience welcoming and comfy. Our pool area is definitely the hot spot at EPIC, with stunning views over Miami and Biscayne Bay. We are looking forward to your next visit. Please come back soon.
Kind regards,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 28, 2012

My favorite place to stay in Miami. Beautiful rooms, great views, friendly and attentive service.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, June 30, 2012
Nate R
Thanks for your exceptional comments. It makes us happy to see that we are your favorite hotel in Miami. The views from our rooms are definitely stunning, no matter if you are overlooking the blue waters of Biscayne Bay or the high-rises of Miami. We appreciate you noticed our friendly and attentive service. Please be our guest again.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Romantic Hotel in Miami
#3 Luxury Hotel in Miami
#3 Spa Hotel in Miami
#5 Business Hotel in Miami
#5 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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