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EPIC Hotel - a Kimpton Hotel: Traveler Reviews

4.5 of 5
270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)
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EPIC Hotel - a Kimpton Hotel
Ranked #3 of 131 hotels in Miami
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1,419 reviews from our community

Traveler rating
    1,050
    240
    66
    41
    22
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Families
272
 
Couples
542
 
Solo
76
 
Business
297
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
“I've said it before but IT'S THE ONLY PLACE TO STAY!”
5 of 5 stars Reviewed June 5, 2012

My wife & I would never stay anywhere else in Miami; we were there last summer (2011), last Christmas (2011) and we will be there this summer and this Christmas & New Year's 2012. They are the greatest staff of any hotel we have stayed in in the world, including the InterContinental in Tokyo where the service is jaw-droppingly fabulous - but these guys beat them hands down! Add to all this the sumptuous rooms, beds & pillows that make you want to stay in them all day, views that hurt your eyes they're so gorgeous, a poolside that featured in Charlie's Angels it's so chic, the friendliest staff in the restaurant (Milena & others), a concierge who can get you anything!! (Gene, thanks for the HEAT tickets), and a Resort Manager (Jacqueline) who's probably the nicest person in the world and.... WHY WOULD YOU STAY ANYWHERE ELSE? Ian Boughey, Geneva, Switzerland.

Room Tip: Get a room with a water view and on club level; the views will take your breath away and the service...
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 8 more reviews by IanBoughey for Miami
Ask IanBoughey about EPIC Hotel - a Kimpton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review
June 7, 2012
Seiun
Thanks so much for your amazing posting on tripadvisor. We are thrilled reading your feedback about EPIC’s stunning rooms and balconies with breath-taking views over Miami and the waters of Biscayne Bay. Our staff cares about each guest and goes above and beyond to exceed our guests expectations. We are glad we were able to wow you during your past two visits. I am certainly happy to be of any assistance, too. My team and I appreciate your loyalty to EPIC and we are looking forward to welcoming you back this summer.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Providence, Rhode Island
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Business Meeting Excellence”
5 of 5 stars Reviewed June 4, 2012

Jeysa and company took exceptional care of our group at a recent event. There was not a single request that was not met with complete profesionalism and expediance. The meeting room was wonderful, and catering with breaks and lunch was perfect. I was really impressed the sandwhich lunch. On top of this, the waterfront rooms, all with balconies, were beautiful. Housekeeping kept the room in great condition day and night. Add to this, a very nice spa, a great hotel gym and some very nice pools made the ammenties top rate. Beyond this the hotel features a casual dining in Area 31 (perhaps they prefer I call it more hi-end), but I found the hi-end in Kuma, a Japanese restaurant, that has some of the best sushi I've ever had to go with perfect mojitos. Location was also perfect--a nice course to run/walk over the bridge, a shopping mall and 2 starbucks a short walk away, Il Gabbiano down the street (amazing Italian), and 15 minutes to South Beach. I highly, highly recommend the Epic.

Room Tip: The waterfront rooms are amazing. Standard rooms are perfect, but the suites look even nicer with j...
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review
June 7, 2012
GregsHay
Thanks for your amazing feedback. We are thrilled to hear that you had a relaxing stay at EPIC and that your meetings were very successful. We appreciate you pointing out our friendly and attentive service, provided by Jeysa, our culinary banquet team as well as our housekeeping team. We are looking forward to hosting your next business meeting at EPIC again and hope you and your group will return soon.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Top Contributor
136 reviews 136 reviews
39 hotel reviews
Reviews in 51 cities Reviews in 51 cities
69 helpful votes 69 helpful votes
“Really nice!”
5 of 5 stars Reviewed June 3, 2012

The Epic is a modern and stylish hotel close to Miami downtown and the commercial center. The rooms are modern, spacious and nicely designed. My room had a sunny balcony with view to the waterfront, the surrounding highrighses and on the pool.

At groundfloor you can find a nice bar and a recommendable restaurant.

The EPIC became my favorite hotel in Miami downtown!

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Dagger0815 about EPIC Hotel - a Kimpton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review
June 7, 2012
Dagger0815
Thanks for sharing such nice comments from your stay. It makes us happy to hear that you felt comfy in our modern and spacious guest rooms and that you enjoyed the stunning views from your private balcony. Thanks for making EPIC your favorite hotel when visiting Miami. We are looking forward to your next visit.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Houston, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Great for business or personal”
4 of 5 stars Reviewed June 2, 2012

I recently stayed at the Epic Hotel in Miami and was very impressed. It is trendy, but not over the top (except the music in the fitness center and near spa is very loud). The rooms have a computer and free internet - great bonus! I was upgraded to a water view room; very cool pool area. Also received coupon for free glass of processco for making reservations at Area 31, which had delicious food. I had a corporate rate, so definitely a great value for the money.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask melegg about EPIC Hotel - a Kimpton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review
June 7, 2012
Melegg
Thanks for sharing your feedback from your stay at EPIC. We appreciate your great comments about our hotel. EPIC is definitely a good choice, no matter if you are in town for business or leisure. We are glad you had time for some relaxation in our Spa and pool area. We are happy that you enjoyed your complimentary prosecco and got spoiled by our Executive Chef Michael and his culinary team in our signature restaurant AREA31.
We hope your travels will bring you back to Miami and we are looking forward to welcoming you back as our guest.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“I love the Epic!”
5 of 5 stars Reviewed May 31, 2012

Again, I had a wonderful stay at the Epic Hotel and as usual, the staff was great! Although everyone was helpful and courteous, both the manager ( Jacqueline Ploettner) and Matt( front desk) stood out the most.They were very hands on and treated me as if I were a "GUEST". In fact, Ms. Ploettner personally responded to an e-mail I had sent prior to my arrival and after checking me in, Matt came from behind the desk to explain where the elevators,pool,spa and restaurants were. That simple act made it a bit more personal and I appreciate that. He also made sure that I had a room with an amazing view of the bay. I am soooooooooooo looking forward to next years stay!

Room Tip: Ask for a room with a view of the pool and the bay.
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  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask slicnic17 about EPIC Hotel - a Kimpton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review
June 7, 2012
slicnic17
Thanks for your wonderful review. We are thrilled to hear that you had another amazing stay with us and that Matt went out of his way to make you feel special and cared for. It was my pleasure to be of assistance prior to your stay.
My staff and I are looking forward to your next visit. Please return soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about EPIC Hotel - a Kimpton Hotel

Also Known As:
Epic Hotel Kimpton
Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Miami
#2 Onsen Hotels in Miami
#3 Romantic Hotels in Miami
#3 Business Hotels in Miami
#3 Family Hotels in Miami
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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