My wife & I would never stay anywhere else in Miami; we were there last summer (2011), last Christmas (2011) and we will be there this summer and this Christmas & New Year's 2012. They are the greatest staff of any hotel we have stayed in in the world, including the InterContinental in Tokyo where the service is jaw-droppingly fabulous - but these guys beat them hands down! Add to all this the sumptuous rooms, beds & pillows that make you want to stay in them all day, views that hurt your eyes they're so gorgeous, a poolside that featured in Charlie's Angels it's so chic, the friendliest staff in the restaurant (Milena & others), a concierge who can get you anything!! (Gene, thanks for the HEAT tickets), and a Resort Manager (Jacqueline) who's probably the nicest person in the world and.... WHY WOULD YOU STAY ANYWHERE ELSE? Ian Boughey, Geneva, Switzerland.