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“Really nice!” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Ranked #4 of 131 hotels in Miami
GreenLeadersGold level
Top Contributor
137 reviews 137 reviews
42 hotel reviews
Reviews in 54 cities Reviews in 54 cities
82 helpful votes 82 helpful votes
“Really nice!”
5 of 5 stars Reviewed June 3, 2012

The Epic is a modern and stylish hotel close to Miami downtown and the commercial center. The rooms are modern, spacious and nicely designed. My room had a sunny balcony with view to the waterfront, the surrounding highrighses and on the pool.

At groundfloor you can find a nice bar and a recommendable restaurant.

The EPIC became my favorite hotel in Miami downtown!

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, June 7, 2012
Dagger0815
Thanks for sharing such nice comments from your stay. It makes us happy to hear that you felt comfy in our modern and spacious guest rooms and that you enjoyed the stunning views from your private balcony. Thanks for making EPIC your favorite hotel when visiting Miami. We are looking forward to your next visit.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (424)
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Houston, Texas
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 2, 2012

I recently stayed at the Epic Hotel in Miami and was very impressed. It is trendy, but not over the top (except the music in the fitness center and near spa is very loud). The rooms have a computer and free internet - great bonus! I was upgraded to a water view room; very cool pool area. Also received coupon for free glass of processco for making reservations at Area 31, which had delicious food. I had a corporate rate, so definitely a great value for the money.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, June 7, 2012
Melegg
Thanks for sharing your feedback from your stay at EPIC. We appreciate your great comments about our hotel. EPIC is definitely a good choice, no matter if you are in town for business or leisure. We are glad you had time for some relaxation in our Spa and pool area. We are happy that you enjoyed your complimentary prosecco and got spoiled by our Executive Chef Michael and his culinary team in our signature restaurant AREA31.
We hope your travels will bring you back to Miami and we are looking forward to welcoming you back as our guest.
Kind regards,
Jacqueline Ploettner, Resort Manager
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San Diego, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 31, 2012

Again, I had a wonderful stay at the Epic Hotel and as usual, the staff was great! Although everyone was helpful and courteous, both the manager ( Jacqueline Ploettner) and Matt( front desk) stood out the most.They were very hands on and treated me as if I were a "GUEST". In fact, Ms. Ploettner personally responded to an e-mail I had sent prior to my arrival and after checking me in, Matt came from behind the desk to explain where the elevators,pool,spa and restaurants were. That simple act made it a bit more personal and I appreciate that. He also made sure that I had a room with an amazing view of the bay. I am soooooooooooo looking forward to next years stay!

Room Tip: Ask for a room with a view of the pool and the bay.
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  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, June 7, 2012
slicnic17
Thanks for your wonderful review. We are thrilled to hear that you had another amazing stay with us and that Matt went out of his way to make you feel special and cared for. It was my pleasure to be of assistance prior to your stay.
My staff and I are looking forward to your next visit. Please return soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Yorkshire
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 28, 2012

We had two seperate stays at the Epic as part of our honeymoon either side of a cruise and the experiences both times were near identical.
After a long flight the smiling faces of the reception staff offered a warm welcome to the hotel and we were very quickly checked in to our room, one minor criticism is the lack of information regarding using the key card to operate the lifts, we noticed a few others struggling like ourselves so remember for when you book!
The room itself was fantastic on both occasions with a massive king size bed, huge shower and double wash-basins making it a comfortable living area for a few days. We had an issue with the bathroom on our second stay but this was quickly resolved and we were moved to another room without any complaints.
The staff were absolutely fantastic, very helpful and unlike some hotels we have stayed in in business areas they treat everyone equally without the feeling of being looked down upon due to our tourist look (although the clientele did look very mixed). It was also a nice touch when a couple of the check-in staff were able to remember your name as they walked past, a small detail but something that gave the hotel a warm, friendly feel - the evening wine reception was also a nice touch!
Location wise there is a lot of restaurants around and good transport links to get around Miami within walking distance, the concierge certainly had all the information you could want regarding this.
Couldnt honestly have asked for more!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 30, 2012
JK-HKR
Thanks for your superb review. We are happy to hear that you stayed twice with us, loved your rooms each time and that our staff went always out of their way to assist you and made your honeymoon at EPIC as special and unforgettable as possible.
We hope you will be returning soon, but at least every year for your anniversary.
Best wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grosse Pointe, Michigan
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 27, 2012

I knew this place was special the moment I walked into the lobby. It's gorgeous and well appointed. I was taken to my room which held the most spectacular ocean view. The balcony was very spacious and the room was large with everything I could have wished for. It has plenty of plugs for all of my electronics and an iPod stereo. The bathrooms are glorious and I was able to take a relaxing bath and able to view the television at the same time.

I will never stay in another location in Miami. It's fabulous, luxurious with a gracious staff. It is in a very convenient location where you can walk within a block or two to wonderful restaurants. I am recommending the Kimpton Epic as the go-to hotel for all of our business stays in Miami.

Bravo!!!

Room Tip: The waterview rooms are magnificent.
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  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 30, 2012
Litlsecret
Thanks for your amazing comments. We are thrilled that we exceeded your expectations from the moment you arrived. Our rooms are spacious and the views are breathtaking. Our location makes it very easy to reach local restaurants, bars and shops by foot. We appreciate your kind words about our attentive and friendly staff. We are looking forward to your next stay with us.
Kind regards,
Jacqueline Ploettner, Resort Manager
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chester
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 25, 2012

WE stayed here before our cruise for one night - I wish it had been more. We had originally been booked into another hotel with the cruise company but they had changed it to the Epic. We had one night in the first hotel - pretty awful, and then when we arrived at the Epic I knew it was going to be good just by the atmosphere, the look of the place and the staff. We were not disappointed in any way. The bedroom was roomy, the bed extremely comfy, breakfast was super and we loved the bar area too. The pool area was amazing and although it was sunny at that time, it was too cool to sunbathe but I would have loved to try all the different beds on offer. I would hope that we can stay at the Epic next time we cruise from Miami - just fantastic.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 26, 2012
travellersChester,
Thanks for your spectacular review. Our location next to the Port of Miami, the variety of restaurants within walking distance and several concert halls in the area make the EPIC the ideal destination for any traveler. We hope that the next time that you stay with us, it is when the weather is a little warmer and you give a couple extra days to enjoy yourself. Thanks again for your review.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Panama City, Panama
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 20, 2012 via mobile

We wanted a walk able location ow town, trendy atmosphere, comfy rooms, and quiet. Epic fit the bill. Great spa, nice pool, fun cocktail bar on the 16th floor, great people watching. Enjoyed the club level ESP for the free drinks, breakfast, bottled water and constant snacks. Only drawback was that the maid forgot to clean our room one day even when we requested it, but that can happen anywhere. We loved it.

Stayed May 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 26, 2012
jbroz22,
Thanks for your great comments. The Club Lounge offers 5 food presentations throughout the day and personalized service catered to your needs. We are so happy that you were able to enjoy the services offered in the Club and take advantage of the 16th floor poolside bar. We are excited to take care of you again in the near future.
Kind Regards,
Jacqueline Ploettner, Resort Manager
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Additional Information about EPIC Hotel - a Kimpton Hotel

Also Known As:
Epic Hotel Kimpton
Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Luxury Hotel in Miami
#3 Romantic Hotel in Miami
#3 Business Hotel in Miami
#5 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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