I stayed for a conference at the Epic. Excellent and stylish rooms with a stunning view on the harbor and Miami skyline. The service is quite inconsistent from 'ok' to excellent; some stuff did not see when service was required on their own and just reacted when being asked to do so. Where the hotel gets marked down is the management of the venue facilities: The conference room was way too cold for 2 of the 3 conference days despite of multiple complaints. Some speakers suggested to burn the furniture to stay warm or asked the attendees to bring their blankets ;-) From a top notch conference hotel I expect to get such things fixed within hours but not days. Bottom line my perception is one of a very good but not a top notch hotel, although charging as such. Therefore I don't see the the high fees justified yet. They can get there but there is some service and facility management homework left to do.
- Also Known As:
- Epic Hotel Kimpton
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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