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“Epic, but...” 3 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Ranked #5 of 130 hotels in Miami
GreenLeadersGold level
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
“Epic, but...”
3 of 5 stars Reviewed January 21, 2012 via mobile

Stayed here for 5 nights with my wife and 3 year old son. We didn't use the club/lounges and restaurants as they are not geared towards toddlers. The hotel wants to be chic but actually isn't. Let me explain: the valet parking is not organised well. The system they use on the ground doesn't work. Especially on Fridays when apparently all that believe they are something more than others because of the size of their wallet show up and cars back up around the corner. Other days fine, however they lost both my car and keys because they mixed it up with a condo residents car, color of paper as they explained. Plus: the valet company did refund the valet. Lobby is nice, spacious and modern, like a condo building should have. In the morning coffee table, in the vening wine, both for free, but nowhere to actually stan or sit, besides a few chairs to the side. Rooms was modern, carpet on the floor, good bathroom with seperate shower and tub,mand two sinks. King room, water view. Never take the city view ones, bad views more noice. The materials used in the room try to be chic, but are not. The wood is all of the pressed kind and already shows significant wear and tear. Apparently the people staying here are not that chic... Balcony is nice, and good size. Pool area is good, but whem you look close, a lot of small tiles in both pools already came los and a maintenance excercise would be a proper suggestion. One day the crew forgot to turn on the pool heater, took a day to get warm again. Be aware that your room is not city view opposite the door to the ice room. That is so small people will keep the door open and you will be woken every time it is being used. All in all a good place to stay but not for the rates they charge. I had the corporate rate for my company, which made it ok. But you can get a cheaper room, less nice too, in e.g. The Conrad and have a great breakfast buffet. Would I go back? Not sure, but it would be an option.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 24, 2012
LorJaz2011
Thank you for sharing your comments from your stay with us. We are disappointed about your experience and would like to apologize for the sub-par Valet service and non heated pools. We do appreciate your kind words regarding our beautiful and spacious lobby and our complimentary morning coffee service. We are glad you had joined our hosted evening wine hour and mingled with our attentive and friendly staff and managers.
We hope you will be returning as our guest and looking forward to your return.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (473)
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argentina
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 20, 2012

We had a senior suite in the corner. The room had a huge bed and an all around window. Great modern bathroom and a very comfortable sofa that turned into a bed in the living-study room.
The best thing was the view from the balcony.

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, February 4, 2012
jotaemebe
Thank you for your great comments. We are happy to hear that you fell in love with our rooms and amazing views – which are especially breathtaking by night.
We are glad you enjoyed your stay. Please return soon.
Jacqueline Ploettner, Resort Manager
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Sao Paulo, SP
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 19, 2012

I stayed at the Epic from Dec 27th through Dec 31st. The hotel is absolutely gorgeous, spotless clean and yet, comfortable. Service was polite, prompt and efficient. Even though the hotel was in a frenzy, packed with foreign tourists (like me), I did not have a single situation of distress. This is a hotel that I definitely recommend.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 24, 2012
SandraCRS
Thank you for your wonderful comments. We are happy you loved the hotel and had a fabulous time. Thank you for recommending EPIC to other travelers.
We hope you will return soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Top Contributor
69 reviews 69 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 17, 2012

The Epic is wonderful. The new building is beautiful, with a spectacular pool deck overlooking the city. The staff is wonderful, as at every Kimpton property, and the rooms are huge and luxurious. The giant soaking tub in my room made me feel like I'd booked a spa rather than a room. It was exactly what I needed the night before the Miami marathon. There are great restaurants in-house as well.

The only knocks are the neighborhood (meh, not many alternative food and bev places within walking distance) and the prices. But everything in Miami is high. You can pay 30% less for a room that's 80% worse. If you're on a vacation for pleasure (or have an expense account with no one paying close attention) book the Epic.

  • Stayed February 2011, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Canada
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 16, 2012 via mobile

Still here while writing this. I read a couple of reviews before booking this one. Like any other place, if u read too many reviews you'll end up reading things that will turn u off. I decided to go for it considering it's #1 rating overall.
We stayed from Jan13 to Jan17. We were on club level floor 29. I must say the best part was the good service, cleanliness, the pool, views, and the Club Lounge and the staff their. Racquel, JP, and now Chris have made this trip really enjoyable. Club Level, I believe, is worth the upgrade.
Zuma attracts lot of 1% ers. Area 31 had great burger and sandwich.
A lot of great restaurants are at a walking distance. Hard to go wrong with this place!!!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 19, 2012
Quattromd
Thank you for your 5star review. We appreciate your kind comments regarding our club level offerings, with a variety of different food presentations throughout the day and a very personalized and attentive service. We are happy to hear about your incredible dining experience at our restaurant AREA31 and ZUMA.
We are glad you had a fabulous time and looking forward to your next stay with us.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Sao Paulo, SP
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 15, 2012

I decided to write this review in order to help other that like me look at Trip Advisor to plan their trips and select a hotel.
We chose the Epic in Miami because of that. The reviews were overall excellent.
Unfortunately what we found out was quite different.
We booked the City view junior suite from December 27th till January 3rd for an average value close to US$500 w/out taxes.
We left after one night and this is the list of the problems we faced:
- the room was the City view junior suite but the view was the next building wall
- the room was very noisy with trucks running very early in the morning
- the room was old and the decoration was very bad. Furniture was ugly and many wires could be seen bellow the computer desk
- the keyboard of the computer available was unstable lacking one support
- the telephone was unstable lacking one support
- I could not connect my laptop and I called the front desk that sent me to a central IS support team that I decided to quit after several tries
- there was no table to place the plates we ordered
- room smelled moldy
- right after our arrival there was a technician knocking the door carrying a refrigerator to change the one in our room. Wrong room.
- swimming pool and fitness center are placed in the 16th floor in a very tight area. Not confortable at all.
This is not a 5 star hotel and certainly not the best hotel in Miami. We came even to doubt Trip Advisor after this terrible experience, but perhaps we are just too demanding.

- A/C was noisy and we could not keep it running to sleep
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  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 19, 2012
Sergio P
Thank you for sharing your experience from your stay with us. We are very disappointed to read your comments. We will reach out to you directly, to apologize for not meeting your expectation and to gain your trust in our service and product again. We would love to have you back as our guest, to proof ‘EPIC’ service to you.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Madrid, Spain
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 14, 2012

Chose this hotel after seeing ratings on tripadvisor and was not disappointed! Words do not describe the quality and service of this hotel, excellent in every way. I am a frequent traveller both for business and pleasure and stay in nice hotels often, but the service here was unique in my opinion. The pool area is also beautiful and water was quite warm and comfy for an outdoor pool.

Room Tip: had a king waterview room, it was beautiful
See more room tips
  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 18, 2012
DanySar
Thank you for your fantastic review. We appreciate such excellent comments from a savvy traveler as you are. We are glad you felt comfy and got some time to relax at our beautiful pool area, with heated pools and private cabanas.
We are looking forward to your next visit.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Luxury Hotel in Miami
#3 Spa Hotel in Miami
#3 Romantic Hotel in Miami
#5 Family Hotel in Miami
#5 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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