This hotel was clearly not staffed or ready for the busy New Year's Eve weekend. Upon checking in our room was not cleaned. After being told we would be moved to another room and a bellman would bring the new keys we waited without result. We had to drag luggage to the reception desk, stand in line, and make new arrangements for ourselves. No upgrade or breakfast comp was given. Breakfast on the 16th floor was another mess. We waited 50 minutes for our food to arrive without even having coffee refilled. Food was cold and incomplete, had to get up to "hunt" condiments. Also had to try and flag staff for coffee.
It was pretty but I will never stay here again.
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton