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“What an "Epic" trip” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Fly South for the Winter
Ranked #5 of 129 Hotels in Miami
GreenLeadersGold level
Hertfordshire
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“What an "Epic" trip”
5 of 5 stars Reviewed January 5, 2012

What a fab hotel!! This was our first trip to Miami have been in many 5star hotels in the past, this definately lives up to the rest. We were on the 29th Club level floor, the staff in the club were fantastic they could not do enough for you!!! Very very friendly staff. The rooms were spot on clean quite good view, heated pools. Only a short drive from South Beach.Our only disappointment was the valet very slow and busy but it was Christmas so I give them that.
I would recommend this hotel to everyone and would definately return on my next visit to Miami

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 10, 2012
amanda_cj
Thank you for your fabulous comments. We are thrilled you selected our club level rooms, with a variety of different food presentations throughout the day, unlimited wines, liquors and champagnes and a very private and intimate service.
We are glad you liked the rooms and our heated pools – yes, it even gets cold in Miami.
Please visit us again, we are looking forward to your return.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed January 5, 2012

Stayed at the Epic for a one night lay-over in Miami. Didn’t want to stay on Miami Beach for one night only and was torn between the Epic and the Mandarin Oriental downtown (prices were about the same). In the end, I chose the Epic because it’s much newer and has received positive press, not to mention its top ranking on TripAdvisor.

A bit underwhelming, I must say. First of all, the very first thing one notices upon entering the hotel is the pungent smell of chlorine coming from the decorative fountains in the lobby. Not helped by the unpleasant smell, the atmosphere in the lobby feels very cold, with nowhere to get a drink sitting down: there is a restaurant at lobby level with a bar, Zuma, but you can only have a drink at the bar as the tables are reserved for diners; there also seems to be a separate lobby-level lounge, which was closed on that night; Area 31, the hotel’s seafood restaurant on the 16th floor, also has a small bar area, which was, however, occupied. Seems to me they should serve tea/drinks in the lobby itself (where they have a few armchairs/couches), which didn’t seem to be the case when we were there.

The room was fine: obviously new and with the requisite amenities (flat screen TV, fee Wi-Fi if you join Kimpton’s loyalty program, which takes 2 minutes, a desktop computer, pleasant enough bathroom with separate bath and shower, Etro toiletries, etc.). Like the rest of the hotel, however, the room did strike me of a kind of cheapish luxury, if you pardon the oxymoron. Also, the towels were quite harsh – odd considering the fact that they must be relatively new. All of this is perfectly acceptable if you’re paying 200-300 dollars for the room, but decidedly less so if you’re paying 500+. The one positive feature of the rooms is the large balcony which, depending on where you are in the building, faces the ocean, other downtown skyscrapers or a mixture of the two.

As to service, the bell hop who greeted us upon arrival and showed us to our room was very good. However, the receptionists at both check-in and check-out were very much like automatons, repeating pre-prepared blurbs as if they were robots. Similarly, the hostess at Area 31 had left her charm at home.

The only food I tried was at Area 31 for breakfast, which was fine. It did, however, cost $35 for a couple of fried eggs on toast with some bacon on the side, a cup of coffee and a glass of orange juice. The orange juice in particular was $6, which, to me, seems a bit steep considering it came out of a carton. Once again, like the rest of the hotel, the décor of Area 31 felt rather anemic and generic to me. Didn’t dine at Zuma but it was obviously very popular, drawing in the chi-chi crowd in flashy cars. Instead, we ate at the local outpost of Daniel Boulud’s Bistro Moderne, at the Marriott Marquis opposite the Epic, which I can strongly recommend. The restaurant also has a fine bar with excellent cocktails and a much more pleasant atmosphere than any of the Epic’s offerings.

There is a reasonably large pool area on the 16th floor, which we didn’t use given the weather. Had a stroll through it though and it seemed nice enough, with well equipped cabanas on one side (with TVs, etc.). Reminded me of the pool area at the Mandarin Oriental in Las Vegas, though not quite as nice. Also, I couldn’t help but notice that quite a few of the mosaic pieces in the pool have come off; once again, quite odd considering that the hotel is new.

As an aside, downtown Miami, at least the bit where the Epic is located, is even more dead than I had imagined. All you have is office blocks, residences and a few hotels (in the immediate vicinity are the Marriot Marquis and Hyatt opposite, and the Viceroy across the bridge; the InterContinental and the Mandarin Oriental are also nearby), with, literally, nothing else. I wouldn’t want to be there any longer than one night, unless you’re there for business.

All in all, if I had to stay in downtown Miami again (quite a big if) and was willing to spend $400-500, I would certainly stay somewhere else (probably the Mandarin). The Epic is certainly not worth that much.

P.S. The name is just ludicrous.

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 10, 2012
TheTub
Thank you for sharing your comments from your stay with us through Tripadvisor. We are disappointed to hear that we were not able to exceed your expectations during your short stay with us. We would have loved recommending some local restaurants and places to go. There are lots of fun activities in Bayside or Mary Brickell village - not only for dining, shopping and entertainment - but all in walking distance from our hotel. We would appreciate you giving us another chance and returning to our hotel – we would love to have you back as our guest, to proof to you our EPIC service we are known for.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 5, 2012 via mobile

A smart modern hotel in a good location. Staff are switched on and keen to please. Area 31 restaurant a bit overhyped and menu is average quality and quite expensive. Pool is excellent!

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 10, 2012
Gmccar1
Thank you for sharing your comments from your stay with us. We are sad we did not exceed your expectations when you dined at our AREA31 restaurant. However, we are glad you enjoyed your stay with us and our staff was attentive and friendly. We are glad you found some time to relax at our amazing pool area.
We are looking forward to your next stay.
Best wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City Beach, Florida
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 5, 2012

Such a fabulous stay at Miami's downtown Epic hotel. The staff was wonderful, the views were fantastic from our hotel balcony, and the food was amazing. You will likely need to drive to your other destinations, but we spent a great deal of time just enjoying the hotel amenities. The club downstairs was packed for New Year's Eve, so we just partied on site! We will be back for sure!

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 10, 2012
FoxiBoxi
Thank you for your fabulous comments. We are thrilled you loved EPIC and found the perfect location, in downtown Miami, to celebrate in to the New Year with lots of style.
We are glad our staff made the difference.
Please be our guest again and return soon.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
5 of 5 stars Reviewed January 5, 2012

Before leaving on our cruise we decided after great recommendation to stay at the EPIC and it was EPIC. The Hotel was just beautiful, 2 magnificent pools, cabanas with the best views in town and a great staff to go along with it. The restaurant Zuma was amazing, as many people voted it as the top in Miami we had to try it. With great food and an incredible atmosphere at night it was a spectacular evening.all in all out of the many Miami hotels i have stayed at this was by far the best.

Room Tip: Aak for ocean view rooms you won't regret it, Big rooms giants bathroom.
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 10, 2012
BensSaints
Thank you for your five star review. We are thrilled your had an amazing time, enjoyed our hotel and ambience, and chilled pool side in our private cabanas - which offer stunning views over Miami and Biscayne Bay. Thank you for dining at restaurant ZUMA, which is, besides our signature restaurant AREA31, another amazing and award winning restaurant inside our hotel.
We would love to have you back as our guest. Please return soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Louisville, Colorado, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2012

The EPIC hotel in Miami is the absolute best. Aside from the free happy hour, goldfish and unmistakable Kimpton smell (mixture of spa, beach and forest), Brent at the Miami Kimpton really made this mom's trip. My son arrived in Florida from South America 10 hours before the rest of the family. Brent arranged for him to get into our room early (7:00am), order room service, chill by the pool and use the workout facilities while the rest of us were on our way. Really put my mind at ease knowing that my son was safe and happy instead of sitting at baggage claim, or wandering the streets of Miami. One more reason to LOVE Kimptons.

Room Tip: Ask for upper floor and feather pillows
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 10, 2012
Lori A
Thank you so much for this EPIC review. We are glad we were able to accommodate your sons super early, so he could enjoy our pools and gym, which is for hotel guests accessible 24hours. We love to hear that you are Kimpton fans and we will definitely have a little fishy friend waiting in your room, when you visit us next time. Please return soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Irvine, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2012

We came off our Amazon cruise and stayed at the Epic Hotel for the New Years. What a great place. The Hotel staff were fabulous, the location was perfect for seeing the fireworks and the facility was pristine. One particular staff member made our stay special. Christian Betancourt dropped off our bags that had arrived late to our room. He showed us how the room worked and all it's particularities. Later, he was helping us at the front desk with directions and recommendations for dinner. Our last encounter he spent 20 minutes on our cell phone giving directions to our shuttle driver who was lost and he still managed to get other guests taxis, direct traffic and help load and greet guests as they arrived. Exceptional service which was typical for all the hotel staff we encountered. First trip to Miami but not the last. Paul M

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, January 4, 2012
maudedog6
Wow-what a great review. We are thrilled you had an unforgettable New Years experience at EPIC and that Christian took good care of you. We are glad you enjoyed our hotel and were even able to see the fireworks from your room.
We are looking forward to your next stay – please return soon.
Kind regards,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Spa Hotel in Miami
#3 Romantic Hotel in Miami
#3 Luxury Hotel in Miami
#4 Family Hotel in Miami
#5 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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