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“Great experience, again” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
5.0 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Hotel amenities
Special Offer
Up to 30% off
Ranked #7 of 113 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Itapiranga-SC
Level Contributor
127 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Great experience, again”
5 of 5 stars Reviewed November 18, 2011

It was our second time in Epic, now with our family. The rooms remains excelent, very clean, nice bed and shower. It was a very good experience. Best hotel in Miami.

  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 19, 2011
RodrigoPAntunes
Thank you for visiting us again and for posting such great comments from your stay. We are thrilled to hear that ‘we haven’t changed’ and we met your expectations with our clean and spacious rooms, with comfy beds and rain showers again.
We thank you for naming us ‘The best hotel in Miami’ and we are looking forward to your return.
Best wishes,
Jacqueline Ploettner, Resort Manager
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2,368 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (608)
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chicago
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 17, 2011

I stayed here a while ago, before a cruise, and it really was the best!!! My favorite hotel that i've stayed at so far! It's beautiful! The staff was so friendly and helpful!!
When I got back home, I called and spoke to the manager to express how amazing my experience there was. i said something like, "even the kimpton pens are really cool!"
To my surprise, a few days later, I got a small package in the mail from the Epic Hotel. It was a thank you card and a lot of kimpton pens!!! how great is that???
i will be staying there again soon! i can't wait!

  • Stayed December 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 19, 2011
me0102
Thank you for your wonderful comments and naming us ‘the best hotel you stayed’. We are thrilled you had an amazing time and everyone went out of their way to assist you and even sent you some Kimpton pens.
We are looking forward to welcoming you back to EPIC very soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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New York City, New York, USA
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 16, 2011

I took my girlfriend back to the Epic Hotel for her 30th birthday. This was our second time at the hotel together and we had such a good time on our first trip we were both worried that we had built it up too much in our heads. Fortunately, there was no let down. Everything was as good as we remembered it to be. The entire staff always goes above and beyond. We were greeted by Elisa at the front desk who remembered us from our last trip and immediately made us feel welcomed. They had my girlfriend's favorite cake waiting for her when we entered our gigantic suite. And were always there to offer help and a friendly smile whenever we left or came back to the hotel (but without over doing it).

We spent much of our trip by the pool. And as you can see by all of the pictures of it above it's amazing. The staff at the pool is also on par with the rest of the hotel.

Overall, it was another great trip and we look forward to coming back again next year.

Room Tip: By loyal to Kimpton and you're more likely to get upgrades. I would recommend the water view if...
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 19, 2011
MrPaul-Boston
Thank you for returning to EPIC and thank you for another great review from your stay. We are happy you had a fabulous time, especially at our pool area, and your girlfriend had a fun and unforgettable birthday. We made sure Elisa was there to welcome you and to take good care of you.
We are glad we met your expectations again and looking forward to your next stay.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Atlanta, Georgia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 15, 2011

Treated like a queen, luxurious room, staff was incredible, restaurants some of the best in Miami, and excellent spa! Couldn't have asked for more out of my stay in Miami! Can't wait for the next time at Epic!

Room Tip: Definitely go for the water view... I could look out into the bay... gorgeous!
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  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 19, 2011
cjarp3789
Thank you for your excellent review. We are thrilled to hear your kind comments about our luxurious rooms, our attentive staff service and Exhale Spa. Thank you for dining at AREA31, where our Executive Chef Michael Reidt was just named ‘Best Chef in Miami’.
We are looking forward to welcoming you back to EPIC and AREA31 in the future.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Indianapolis, Indiana
Level Contributor
4 reviews
5 of 5 stars Reviewed November 15, 2011

The only thing I can say about perfection is "AWESOME". The room was big and clean, the bed made me want to take it home. We had the ocean view w/balcony and we watched the sun come up, very romantic. The staff was friendly and helpful and made you feel special, especially Christian who went above and beyond the call of duty. Can't wait for my next visit.

Dianne M. Atkins

Room Tip: Ask for the Ocean View and fall in LOVE
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 17, 2011
Dianne M. Atkins
Thank you for your awesome review. We loved to hear about your wonderful time at EPIC and that Christian made sure you had everything you needed, for a comfy and relaxing stay with us.
We are looking forward to your return in the near future.
Best wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hereford
Level Contributor
76 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed November 15, 2011

we arrived at the Epic for a few days prior to a cruise. We have never been met by a a more professional or friendlier staff. They made us feel at home immediately.. The double room was beautiful with a sea view. We had a little problem opening the balcony door and the i- player wasn't working. These were fixed within minutes and we were gifted a bottle of wine for our troubles. We returned post cruise to find complimentary champagne for my wifes birthday. I cannot fault the staff at what was one of the best hotels we've ever stayed in.
If I had one minor minus point, I felt it lacked a more "relaxed" less " formal " bar to have a night cap in,( but thats just me)
Fab stay, and only 10 minutes walk to Miami's "Bayside", a shopping , drinking and eating location. (including Hooters and the Hard Rock cafe )

Room Tip: A double with sea view was fantastic.Each has its own balcony
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 17, 2011
HerefordSniper
Thank you for your excellent review. We are sorry to hear about the little hick-ups at the beginning of your stay, but we are glad these were addressed and fixed immediately. It is great to see that our staff placed some ‘bubbles’ in your room, for your wife to celebrate her birthday with us ‘in style’.
We are looking forward to welcoming you and your wife back to EPIC very soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Toronto, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 15, 2011

This had to be one of the best hotels that we had ever stayed in. From the moment you get out of the cab in the lobby, you are greeted kindly. We felt younger (in out 20's) and under-dressed for this elegant hotel, yet we were still treated like royalty. Gene was a wonderful concierge- he was very helpful in creating itineraries for us and helped us make reservations for restaurants, planned out our jet-ski, vespa rental, and even had our itinerary slipped under our door once he was done. The pools were very nice with adequate amounts of chairs around, and the wine hour was amazing! They had a different selection of wine each day to try. The balcony was beautiful and the bed was very comfortable. This hotel definitely felt more than a 4.5 star.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 17, 2011
Buttercup
Thank you so much for your kind words. We appreciate your great comments about our hotel, our comfy rooms with stunning views and our pool area, overlooking Brickell and Biscayne Bay. We are happy Gene ensured a flawless and relaxing stay, and assisted with all your needs to explore Miami and surroundings.
We are looking forward to your return and to mingle with you during our hosted evening wine hour again.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Miami
#5 Romantic Hotel in Miami
#5 Family Hotel in Miami
#6 Luxury Hotel in Miami
#7 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:5 star — EPIC Hotel - a Kimpton Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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