This had to be one of the best hotels that we had ever stayed in. From the moment you get out of the cab in the lobby, you are greeted kindly. We felt younger (in out 20's) and under-dressed for this elegant hotel, yet we were still treated like royalty. Gene was a wonderful concierge- he was very helpful in creating itineraries for us and helped us make reservations for restaurants, planned out our jet-ski, vespa rental, and even had our itinerary slipped under our door once he was done. The pools were very nice with adequate amounts of chairs around, and the wine hour was amazing! They had a different selection of wine each day to try. The balcony was beautiful and the bed was very comfortable. This hotel definitely felt more than a 4.5 star.