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“Wish we had more time to spend here!” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Hotel amenities
Ranked #5 of 129 Hotels in Miami
GreenLeadersGold level
Maidstone, UK
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Wish we had more time to spend here!”
5 of 5 stars Reviewed November 7, 2011

We had a one night stopover in Miami during our journey from London to Nassau, Bahamas. We were going to stay at an airport hotel since our flight arrived at 4pm and the next flight was at 8am the next morning. We decided to stay downtown at the last minute and what a great decision it was. A cab took about 15 minutes - even the following morning during the morning rush. We arrived just in time to have a free glass of wine at their wine reception. Up to our room to be wowed. Huge room - gorgeous views from the balcony and amazing bathroom. There was even a computer station with free internet access in the room. We walked to Bayside Marketplace for dinner. It was about a 15 minute walk but it was enjoyable and had nice views. Due to jet lag, we woke up really early so we decided to use the fitness center. It was like a smaller version of a proper gym. I wish all hotel gyms were like this one. Breakfast was really nice - good for a hotel buffett - with attentive staff. We did visit the pool or bar area but it looked pretty cool from our room. The only downsid was the temperature of the room. If you open the balcony door, the air automatically shuts off. Even with the balcony door closed, our room seemed hot and the temperature would not change. Other than that, this is a stunning hotel that we hope to revisit.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 12, 2011
Abumbolina
Thank you for your wonderful review. We are thrilled you enjoyed our eco-friendly hotel, our comfy rooms with stunning views and our close location to Bayside Marketplace with shops, restaurants and bars.
We appreciate your kind comments about our breakfast and pool side service. Great you had time to check out our state of the art gym.
We are looking forward to your return and to mingle with you during our hosted wine hour in the evenings again.
Best wishes,
Jacqueline Ploettner, Resort Manager
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2,011 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (498)
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Bath
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 2, 2011

Absolute pleasure to stay at Epic. The staff were the highlight of the experience, so friendly & helpful.

Stayed in a suite on the 24th floor with my wife & two kids. Room was fantastic - spacious & had an incredible view.

Pool area & gym were both excellent.

My only regret was not staying in a club level room - breakfast in Area 31 was not great (& quite pricey), would have been happier with the continental breakfast included as part of the club package.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 4, 2011
DanJamesBath
Thank you for sharing your experience from your stay with us. Please accept our apologies for not meeting your expectations regarding our breakfast service. However, we appreciate you are rating us the ‘best hotel in downtown Miami’. We are glad you felt comfy in your suite and enjoyed the views from your private balcony. We are happy you enjoyed our pool area and loved exercising in our gym.
We are looking forward to your return – next time on club level.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Chicago, Illinois
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 31, 2011

Upon arivial we were greated by no less than 5 people. 2 valets, one for each door, and 2 bellmen to take our baggage. Also, the assorted manager or 2 oserving. The checkin was fast. We had a suite that was amazing, not only killer views, but the room was great especially the bathroom!! Huge japanese style tub, 2 vanitys, seperate comade and shower, even a small balcony. The restaurants were all top of the line...watch the Japanese restaurnat in the lobby...the prices are very (VERY) expenive...but worth it...

Room Tip: get a suite on a high floor...the conciarge will work with you if it is a special event...
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  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 4, 2011
bookseller123
Thank you for posting such nice comments from your stay. We are happy you loved our hotel, your suite with the oversized bathroom and jetted tub, the breathtaking views from your balcony, as well as our restaurants Area31 and Zuma.
We appreciate your kind words regarding our attentive and friendly staff.
Please visit us again - we are looking forward to your return.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Miami, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed October 31, 2011

We came to Epic for our wedding night and were totally enchanted by it. We left early the next morning to catch a flight so perhaps we didn't spend enough time there. But we opted to stay there again the next time we were in Miami because of our wonderful experience, and we were disappointed in getting to know the hotel more.

Positives: The room is spacious and well decorated - modern, but still warm and chic. The people at the reception desk are friendly. The bellhop and the servers at breakfast were also very nice.

Negatives: We had issue with the valet. I have to spend $20 a day, there's no option for self-park, which is fine if I didn't have to wait close to 30 minutes for my car every time I wanted to leave the hotel. This makes a 5 minute stop to a nearby drug store or grabbing a quick lunch out tedious. I had to make the effort of coming down early enough to make time for valet. However, if you happen to have a luxury, up-scale automobile, no waiting for you! They will happily park your car right at the curb in order to decorate their hotel with rich cars to enhance their image I suppose. So these visitors didn't have to wait, while we had to for a half hour just because of the kind of car we were driving. Of course, this is a trend that some hotels do, but I don't like the elitist attitude that seemed to be more prevelant at Epic. When we first arrived in our car, they were waving for us to pull up, then they spotted a luxury car behind us and held up our hand for us to stop and waved for that car to come ahead of us. So we had to wait while they took care of this visitor. And I'd just like to add, we own a luxury car but opted to drive in a less nice car that week since we were doing a road trip. So I am not talking because I am bitter I don't own such a car.

Another thing that got on my nerves were the exorbitant prices of everything over there. We've stayed at plenty of luxury hotels and are acquainted with the expected higher prices, but Epic takes it way too far. Breakfast cost me alone as one person almost $40. Their "buffet" consists only of cereal and bread. If you want eggs, you must buy that separately. And if you want toast to go with your eggs, you must buy that separately too. Everything is priced separately on the menu, so that by the time you put a meal together, you're shelling out quite a bit for an average course meal. It's to the point where it's not elegant, it's just plain cheap and stingy.

Anyway, the point is, the room itself is lovely and the reception was friendly. But the valet is painstakingly slow and the food costs you an arm and a leg. Better to stay there only if you intend on walking or using a taxi to get around, and mostly eating out.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 4, 2011
Traveler0529
Thank you for sharing your feedback from your stay. We are saddened to hear the mixed feelings about your stay and your disappointment regarding the additional and unexpected cost for Valet parking, as well as breakfast service. Please accept our apologies for the inconvenience this may have caused. Nevertheless, we are glad you enjoyed the style and comfort of your room and felt well taken care of by our front desk and bell staff. We sincerely hope you will be visiting us again and we are looking forward to welcoming you back in the near future.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Germany
1 review
5 of 5 stars Reviewed October 30, 2011

it was everytime a pleasure to stay in the epic, absolutly recommendable,
also amazing dining with a great view on downtown miami in area 31 is a "must do" if you stay at the epic, courteous staff and rooms with view on brickel key, port of miami and the bay, great pool area and valet parking in the hotel is offered

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 1, 2011
Jan U
Thank you so much for posting such great comments. We are thrilled to hear about your amazing time with us. We are glad you joined us for dinner at Area31 restaurant and enjoyed, besides the great food and spot-on service, the great views from our terrace on the 16th floor.
We thank you for recommending EPIC to other travelers and looking forward to your return.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 28, 2011

This was a very nice hotel. The customer service was exceptional. I would stay here again .

Room Tip: Bay views are wonderful.
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  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 29, 2011
NikitaAtlanta
Thank you for your kind words. We are so glad you had a great time as our guest and enjoyed our hotel. We appreciate your nice comment about the exceptional service provided by our staff. We would love to have you back as our guest and looking forward to your return.
Best wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
680 reviews 680 reviews
129 hotel reviews
Reviews in 185 cities Reviews in 185 cities
1,688 helpful votes 1,688 helpful votes
5 of 5 stars Reviewed October 28, 2011

You probably don't need to read through all these reviews to see that the Epic hotel is highly regarded on TripAdvisor. Out of 804 reviews, 753 of them are either Very Good or Excellent. We are frequent travelers and stay in a lot of hotels all over the world, and there are a lot of times when the reviews on TripAdvisor, particularly for expensive hotels, are considerably overhyped in our opinion, but we'd stayed in Kimpton hotels before and had very good experiences, so we were cautiously optimistic. As it turned out, the reviews were right on the money.

This is a first-class hotel that exudes Miami from every pore - from the constant flows of Porsches, Bentleys, Ferraris and Lambourghinis coming and going from Valet, guests dressed to kill, trendy restaurants, and stylish design to the gorgeous views of the downtown skyline and harbor. The only thing that was atypical for Miami was the service - the typical rude, snooty, indifferent staff we've consistently found in Miami was nowhere to be found. In their place were overtly friendly, polite and professional staff that put a smile on our faces throughout our stay.

LOCATION - The Epic is located on Biscane Blvd Way, along the river, downtown. It is about 15 minutes from the beach and airport. Shopping and tourist activities are nearby at Bayside Marketplace. There are not a lot of things within walking distance, but you have everything you need at the hotel, and taxis are readily available. It is not easy to find - you have to drive south on Brickell Ave before you see it on your left. Look for the Area 31 sign in the window.

PARKING - Valet parking is a whopping $32.00 per day, so unless you really plan on being out and about during your stay, taking a taxi might be more cost efficient than renting a car. The valet was always packed with people, lined out onto the street, took some time to leave and retrieve the car.

AMENITIES - There are all the typical 5-star amenities here. The pool deck is huge, stylish and overlooking the river with skyscrapers all around. There is a fitness room, spa, board rooms, two restaurants and a lounge. The lounge unfortunately is closed on Sundays, the only day we were seeking to go there. Area 31 restaurant is on the 16th floor, and has dramatic skyline views from the balcony. Food was very creative, this chef is not afraid to take chances, service was outstanding, prices are high. Closes at about 10:00 PM. Area 31 is mostly a seafood restaurant, so if you don't like seafood you might head elsewhere. Zuma is on the ground floor and ultra-trendy as well. One of those "see and be seen" type of places. Serves outstanding Japanese food at exorbitantly high prices. Make sure to make reservations for both places well in advance.

CLUB LOUNGE - The 29th floor is the club floor. The lounge has a private concierge and complimentary snacks and beverages of all kinds. The views from the floor are dramatic and the lounge is comfortable. The staff was extremely friendly and really nice, though they were often nowhere to be found. The continental breakfast here was plenty good enough for us each morning of our 4 night stay. Nothing fancy, but sufficient. If you want the snacks, you have to get there immediately as they serve them because they never freshen them up. Hours later, the same previously hot snacks are still there, ice cold. They serve the same ones every day too, so hopefully you like them. Everything was deep fried, nothing fancy just croquettes and popper-type things, only two deep fried snacks and hummus with veggies. The beers and wines were always hidden, you had to hunt someone down and ask for wine, we found that strange especially when all the other alcohol was readily available. The coffee was rarely refreshed, so if you got it out of the pot it was cold, but after you found a staff member they were happy to get you fresh coffee. The staff was really nice, but the overall lounge experience was pretty lackluster compared to other hotels of this caliber - that's probably why we never saw more than one or two other people there in our 4 days.

BUSINESS - Epic is clearly geared toward the leisure traveler, but it works for business too. There is free wi-fi only to Kimpton rewards members, so make sure to sign up, it's free. Otherwise you have to pay for wi-fi. There is a computer in the room, filling the only available workstation, so it was awkward to move the computer out of the way to be able to use our laptop. There is only room for 1 person to sit at the desk, which was also awkward for us as we had two computers. The computer is nice for the leisure traveler without a computer (free internet access, but with an annoying browser), but what business traveler travels without their laptop these days? There are all the usual conference facilities as well.

ROOM - We stayed in a Club-Level Water View King Premier room. Dramatic floor-to-ceiling windows gave you a great view particularly in the evening where you were surrounded by the city lights of the neighboring skyscrapers. The bed was cushy and comfortable, the bathroom featured double sinks and a standalone tropical rain shower that was great. Mini-bar, a high-quality iron, big flatscreen tv, computer with free internet access, balcony with a small table, and a spacious 475 square feet. We thoroughly enjoyed the room, and the bed was like heaven after a 6-week stint in Peru and Bolivia. Everything we expected, very nice.

STAFF - The most impressive thing about the hotel. From the moment we walked in to the moment we left, the entire staff knew our names, and even knew it was our anniversary. Smiling, engaging and friendly, from the bellman, to the valet, to the club room staff, to the front desk staff, to the restaurant staff. Nothing was too much trouble.

We had a great 4-night stay at the Epic, further enhancing our already good experience with Kimpton hotels. We've been to Miami many times, but this is by far the best experience we've had with a hotel in the city. Well done, Epic, very well done.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 29, 2011
Johann&Sandra
Wow-what an amazing feedback. We very much appreciate your great comments about our hotel and service. Having our hotel rated as ‘The Essence of Miami” by such a well travelled guest, makes us very proud. We are thrilled you spent you anniversary with us and we are happy to hear that we created an unforgettable experience for you.
We are looking forward to your next stay with us, business or leisure.
Best wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Romantic Hotel in Miami
#3 Luxury Hotel in Miami
#3 Spa Hotel in Miami
#4 Family Hotel in Miami
#5 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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