This was my third year at the Epic, same club floor, same suite, same top service, new faces. My wife and I are celebrating our 20th and out many destinations we picked Miami, and out of many Hotels we picked the Epic. It is a great all around hotel, and the service of the staff from the parking to the room is what sets it apart. We saw old familiar faces like Gene the club concierge and Bonaldo who was promoted and is now down at the front desk we were happy to see that. We met new people and made friends, Oscar club concierge was superb and Lucia and Mark servicing the club lounge were amazing, my wife said management really hires great people who understand customer service something we did not see at other hotels in Miami like the Rtiz or the Viceroy. Bravo Epic you are on top and know how to stay there.