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“Great location, friendly staff but extremely overpriced restaurants.” 3 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
5.0 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Hotel amenities
Special Offer
Fly South for the Winter
Ranked #5 of 110 Hotels in Miami
Certificate of Excellence 2014
GreenLeadersGold level
Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great location, friendly staff but extremely overpriced restaurants.”
3 of 5 stars Reviewed May 23, 2011

My wife and I stayed here in early May. We picked Kimpton because of its brand name. The hotel is in a great location, right by the water in downtown Miami. A short ride from the airport, short ride from the Macarthur causeway to take you to South Beach and walking distance from the American Airlines Arena and Bayfront Park. The front desk staff, especially Elisa, was very helpful, changing our room without questions when we expressed displeasure with the view. At the end of our stay she again extended our checkout time. The room was extremely comfortable, large shower, great bed and perfect view over the river and Biscayne Bay. We were on the 25th floor. We could even see the pools on the 16th floor directly below us.

Now here is the bad news. The restaurants in the hotel, and I expect hotels at this $200+ price range to have great restaurants, are poor. Our lunch at Area 31 was pleasant, but when we went for dinner, we asked for one vegeterian dish (not on the menu) and we clearly stated that we wanted to share the dish. They bought two individual plates with exactly 4 bites of food, annoyingly small portions, but we didn't complain since we thought it was one dish split into two like we had asked. When the bill came, they had charged us for 2 dishes, $26 each. We complained and they said it was two separate dishes and the restaurant does have very small portions. All this, left a bad taste in our mouth.

The other restaurant Zuma, was the worst. Apparently it has a reputation for being great but our experience left us almost ready to sue. We returned from our Everglades trip, so in summer clothes, and before going up to our room, we stopped at the restaurant to make reservations for later that night. The guy at the door, was rude and told us to freshen up and then come down to make reservations. I fought and told him to let me in, and then the guy at the front, told me that the wait is 30 minutes and that he would call my cell and we could come down. 45 minutes later, no call, but we went down. Since we were "fashionably dressed", though my wife is pregnant and so no heels, the door guy didn't make a fuss. We went in, and asked for the table and the guy told us it would be another few minutes. Another 30 minutes went by, at least 3 more parties arrived, got seated, and one I noticed, much to our astonishment, even slipped something to the guy and got seated before us. When I went up, he asked us if we'd like to go to the bar, clearly knowing that we can't since my wife was noticeably pregnant. My wife at this point was fed up. We went away, hungry. Nearly 2 hours later he called and said a table was available. He lost our business that day and will never get it back. I don't want to accuse them of discrimination, but want to make it clear that giving a false time, is a big fault if you're managing the tables. Your first task is to learn to give accurate expectations. 15 minutes either way is acceptable but 30 minutes can't turn into more than 2.5 hours.

Overall, I would only recommend this hotel, if you want a good location and don't mind paying just for that. Stay but don't eat. I learnt that Zuma is only leasing space from the hotel, but as far as a guest is concerned, the restaurant belongs to the hotel and part of the experience and a poor one at that.

Room Tip: Ask for a room facing both the bay and the river.
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  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 27, 2011
Yardbirdjo
Thank you for sharing your feedback from your stay. We are saddened to hear about the disappointing restaurant experiences you had while being our guest. Please accept our sincerest apologies for the inconveniences. We are glad that Elisa made your stay as comfy as possible and extended the check out time for you. We hope you will be returning to our hotel and we are looking forward to welcoming you back very soon.
Kind regards,
Jacqueline Ploettner, Resort Manager
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2,208 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
London, United Kingdom
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 22, 2011

...since the 29th is the club lounge/restaurant and our room was very noisy. Chairs and tables constantly scraping across the floor (our ceiling) from 7am till after midnight, ugh!

Other than that, the service was good and the staff friendly. The rooms were decent sized and clean and the overall facilities were great.

I would recommend the hotel to someone needing to stay in the immediate downtown area, and away from the party / more lively areas in South Beach.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 25, 2011
MrR0bin
Thank you for posting your feedback from your stay. We are disappointed you found your room noisy and not so much enjoyable. Please accept our apologies for the inconvenience experienced. We are glad to see that our staff was attentive and friendly and that your overall stay was pleasant.
We hope you will be our guest again and we are looking forward to your return.
Kind regards,
Jacqueline Ploettner, Resort Manager
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 21, 2011

We stayed here for 5 nights and couldn't have enjoyed it more. We had an amazing room on the 27th floor overlooking the port of Miami. The room was very luxurious and had everything we needed including a computer and wi-fi which came in really handy.

The hotel itself is very modern and clean and the staff were really helpful. The location of the hotel is also very convenient. It's in Downtown Miami which we really liked and the AmericanAirlines Arena is within walking distance so we could just walk home after the game.

The hotel has two really nice pools, both are a great temperature and the staff bring you towels and ice water throughout the time you spend at the pool which was great.

All in all I can see why this hotel is number 1 in Miami and we certainly won't be staying anywhere else when we return!

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 25, 2011
Tomgreatorex
Thank you for posting such an amazing review. We are so glad you liked our hotel and enjoyed the luxury and comfort of your guest rooms. We are happy we were able to provide you a memorable poolside service and you had some time to relax, before and after the game.
We are looking forward to welcoming you back very soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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London, UK
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 20, 2011

Ok the first part of this review is the usual blah blah blah you usually get on TA, but read to the end as I’ve saved the best until last. We loved the hotel and were made to feel very special over our 3 night stay. We booked a room on the club floor which I would recommend as the club lounge is one of the best attractions of this hotel in my opinion. First impressions of the hotel were not great as due to bad traffic we were dropped a couple of blocks away and had to drag our cases up past a group of hotel staff who were stood chatting at the front entrance and not one offered to help us even though we made it right to the front desk. We had just arrived from the UK so this was a shame as we wanted to be wowed as soon as we stepped on to the premises. The room we were allocated was perfect, great views, large and very comfortable with all the usual 5* conveniences you would expect to find.
What makes any hotel different from the next is its staff and Mark in the club lounge was exceptional, while I had a little moan early on about our arrival any negative thoughts quickly evaporated as Mark made us feel at home right away and feel comfortable using what the club lounge had to offer. Mark was a fountain of knowledge and any question about Miami we had he either knew or would find out for us. Mark also has the ability to make good cocktails and we enjoyed the kir royales in celebration of that lovely royal wedding he made. I should also mention Reuben who also was invaluable to our restaurant booking requests, both of these members of staff were some of the best we had experienced and are a credit to the hotel. Thank you to both you for such a memorable stay.
While the hotel is not cheap it had the X factor which is worth paying for.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 25, 2011
N7CHAP
Thank you so much for sharing your feedback from your stay. Please accept our apologies for the arrival experience. Definitely not EPIC style and we are very sorry for the inconvenience you experience. We are glad Mark was able to make you feel comfy and home away from home, by serving Kir’s in celebration of the Royal Wedding. Thank you so much for pointing out Reuben, as well. We are glad our staff took good care of you and you had an enjoyable and relaxing time at the EPIC.
Please be our guests again.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Modena, Italy
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 20, 2011

I'm a Kimpton In Touch member. I was given a great price for a club level room. We were on the top floor (30TH) and the lounge is located on the 29th floor. The hotel is gorgeous, the room was spacious and airy.
Although I was on a business trip I was able to enjoy some time off and take advantage of the 2 swimming pools.
The lounge offered 4-5 services a day: from a very good and generous breakfast to "tapas" throughout the day. The assistance of Mike and Lucia at the lounge was corteous and friendly: not enough nice words about these guys.
Great Job!!

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 25, 2011
Henry1967-09
Thank you so much for ‘praising’ our hotel. We are glad you enjoyed our club service and Mike and Lucia were very helpful and attentive. It’s great to hear that you liked our spacious rooms and had some time to relax at our pool area.
We hope to welcome you back in the near future.
Best wishes,
Jacqueline Ploettner, Resort Manager
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Ponte Vedra Beach, Florida
1 review
5 of 5 stars Reviewed May 18, 2011

The staff here are most accomodating to the guests and the facility is clean and moderm looking. You'll feel like you are on vacation due to the tranqui; atmosphere and the beatiful views from the 16th floor pool and resturaunt.. One might thisk it would be monotinous after having dinner, breakfast and lunch hin the same place but because of the atmosphere, it was a pleasure. We received a warm welcome with th e personal service and extended by the front desk clerk when walking around from behind the check in counter. to hand me my room key. . The attention continued o the attentive service out by the pool by the "pool boy" and "pool girl". Lounge chairs were set up with towels and our glasses were kept full with plent of water and fresh ice. The room's decor was up to date and comfortable as well as spacious and very clean. The only negative from the stay was the por cell phone signal in the meeting rooms on the 14th floor. This wasn't even too much of an inconvenience since cell phones shouldn't be needed during a business meeting. I plan to return to the Epic Hotel when future business brings me back to the Miami area. I would rather spend my nights at this hotel rather than the competition across the street where I have a Platinum Membership. The perks and the rooms are not as valuable as the tranqui;ity from staying here. Be sure to sign up for the Kimpton In Touch Membership, it's worht the few minutes it takes to complete the regitration.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 21, 2011
Turnmeloose
Thank you for sharing the experience from your stay. Please accept our apologies for the poor cell phone signal in your meeting room. We are glad to hear that it did not cause too much of an inconvenience to you. We are thrilled you found our hotel modern and relaxing and our staff fun and attentive. We are looking forward to your next visit, no matter if it will be for business, leisure or just to dine in our restaurant.
Kind regards,
Jacqueline Ploettner, Resort Manager
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Perth, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 18, 2011

Loved the hotel and the location was great. The view from our room was awesome and the staff were really friendly in the hotel. The bed was comfortable and each room has its own computer which is free to use.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 21, 2011
kettro59
Thank you for your kind feedback. We are happy you enjoyed the location of our hotel and the comfort of our guest rooms. We appreciate your great comments about our staff and service.
Please visit us again.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Miami
#3 Green Hotel in Miami
#4 Luxury Hotel in Miami
#4 Spa Hotel in Miami
#5 Business Hotel in Miami
#5 Family Hotel in Miami
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — EPIC Hotel - a Kimpton Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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