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“Amazing place to stay” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Hotel amenities
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Ranked #5 of 130 hotels in Miami
GreenLeadersGold level
Fredericton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Amazing place to stay”
5 of 5 stars Reviewed April 28, 2011

This hotel was an amazing place to stay. It was within walking distance to Bayside, and a short cab to the cruise port. The hotel was extremely clean and all the staff was very polite and friendly. The only meal we ate at Area 31 was the buffet breakfast and it was delicious. The pools were clean with an amazing view. There were several little things that added to the whole experience like the ice water with fresh orange slices to quench your thirst just prior to entering the elevators. Upscale hotel well worth the money.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 30, 2011
hockeyparents45
Thank you for your amazing review. We appreciate your kind comments about our rooms, restaurant, pools and our staff. We are looking forward to welcoming you back very soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (477)
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English first
Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed April 28, 2011

My boyfriend and I stayed at EPIC on April 8 before leaving for a cruise on the 9th. I booked this hotel based on the TripAdvisor reviews I had read, and we were not disappointed. From the second we got there, the staff was friendly and accommodating and even though we had an early flight and got in well before check in time, they did not flinch and got us into an amazing room right away. B at the front desk and Michael who brought our bags to our room were awesome and made us feel so welcome. The room was beautiful and the view was spectacular (waterview room).

We spent the evening at Area 31 for both dinner and drinks afterwards and had both an amazing meal and exceptional service. The only negative I can speak of was one bartender who clearly was not happy to be there and liked to ignore us when we were waiting at the bar to order (a quick "sorry, I'm slammed -- I will grab you guys as soon as I can" would not have been that tough), otherwise everyone else was extremely friendly and customer service was fantastic.

We did not have time to experience the pool or any of the spa services, but the hotel alone would bring us back to Miami in the future. We could not have been happier with our accommodations and not only will we be back to EPIC, but I will now seek out other Kimpton properties as a result of this wonderful experience.

Room Tip: Book early and go for the waterview room.
See more room tips
  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 30, 2011
mkj1214
Thank you for posting such a fantastic review. We are thrilled that our staff, especially B and Michael, took good care of you and that you had a great time while being our guest. We are so excited that we “kimptonized” you and that you will be seeking out other Kimpton hotels. We are looking forward to welcoming you back to EPIC very soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jerusalem
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 27, 2011

but dissapointed...
The most crucial moment for me in a hotel is my first impression and feeling I had at the minute I got into the room and see it for the first time.
This time I was disappointed.Although we booked the simplest room with the city view(1 night prior to a cruise) it seemed different than what I expected .It looked smaller,the bathroom's floor all scratced seemed old ,the balcony not attractive since the "cityview" we got was a swimming pool of a building nearby,bed compy but simple (the big part at the back that the heads should lean on is not not a masterpiece criss-cross...) .
We went up to check on the swimming pool and the whole area was a mess,not as a neat and a well maintained place should be.The pool's size was smaller than we thought we have seen on the web..And the whole athmosphere was more of a building filled with Miami residents rather than hotel guests..
The proximity to Bayside Market Place is nice although at night we somehow did not feel comfortable to go back to the hotel-it was dark and scary.
Next time we will take a hotel in South Beach and take a short taxi ride to the Bayside Market Place.

  • Stayed April 2011, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 30, 2011
dafneJerusalem
Thank you so much for taking the time and sharing your feedback from your stay with us. Please accept our sincerest apologies for not meeting your expectations. We are sad to see that the size, design and view from your room were different than expected and that our pool area appeared not as crisp and large as you anticipated it. We would love to have you as our guest again and hope your will give us a second chance. We are looking forward to your return.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limassol, Cyprus
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 27, 2011

Nice location in downtown Miami. Close to Bayside Marketplace and Brickell. Also A 15minute bus ride to south beach. Quiet location but also a busy hotel with restaurants and a pool. Waterview rooms are the best!

Room Tip: Waterview room best view.
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  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 30, 2011
Christinoua
Thank you for taking the time and sharing your feedback. We are happy to hear that you enjoyed our hotel and location. Please visit us again.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roslyn, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 26, 2011

My wife and 16 year old daughter spent 5 wonderful days at the Epic, and we could not have been more satisfied. Everyone, and I do mean everyone, was incredibly friendly and helpful.
Our water view room was not available during the check in process, they upgraded us to a Jr. Suite the following morning. Location to nightlife and daily activities were perfect, a 30 second drive to I-95. Price to Valet was steep, but location dictates this...
Loved, loved, loved Zuma, the restaurant off the main lobby. Also, the staff at the pool were utterly amazing, especially Cesso. Cannot wait to return...which we plan to do next December.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 30, 2011
kellysig
Thank you for your wonderful comments. We are so happy you had a great time, loved Zuma and were spoiled by Cesso. We are looking forward to your return in December. So long,
Jacqueline Ploettner, Resort Manager
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Valdosta, Georgia
1 review
5 of 5 stars Reviewed April 26, 2011

I decided to book @ the Epic, because the Viceroy next door was booked and that is where I usually stay. Anyhow, it was worth the switch!! The hotel is very modern and swanky, the rooms were extremely clean, spacious and comfortable and the view was amazing. The staff was incredibly helpful....shout out to BRENT the manager who helped me with an issue I was having with my Bank of America credit card that was lost @ a nightclub on south beach. Long story, but he was AWESOME to say the least. I have stayed there twice already and am going back for a 3rd time Memorial Day Wknd! already booked and ready to go. Oh' and please try the sushi @ Zuma which is a restaurant in the hotel, that sushi was to die for!

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 30, 2011
AJAY323
Thank you for staying at the EPIC. We appreciate your amazing feedback, regarding our rooms and staff. Brent is thrilled you mentioned him. We are looking forward to welcoming you back on Memorial Day Weekend.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, AB
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed April 22, 2011

Ohmygawd!!!!!!!!!!!!!!!!!!
The reviews on Tripadvisor are absolutely spot on!! Staying at the Epic Hotel was one of my best hotel experiences ever and I am quite particular and well travelled. The location was fabulous and the hotel was luxurious and contemporary without being pompous or stuffy. The rooms [concierge level] were beautiful!!!!! - spacious, well designed, esthetic and urban/uber- chic with a large bathroom and comfortable bed; not to mention spotless. Free computer in-room was provided on the concierge level - a great amenity. The five servings of food in the concierge lounge were terrific as was the specially made coffee, but best of all, the staff there went out of their way to insure you were well served and happy. Especially Lucia, Oscar and Mark!! The reception desk staff were also great. Seth McDaniels, Assistant Front Office Manager, helped me with a problem with a Tripadvisor reservation and was patient, persistent and successful in resolving my problem. He even gave me hugs!!! The pool and restaurant area were out of a movie - tres chic. The whole experience at this hotel made my stay and time in Miami a true delight. When I return to Miami, I will stay at the Epic and would encourage all travellers to do the same. An outstanding experience all around!!

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 27, 2011
Luvgreathotels
What a great review – OMG! Thank you for providing such a feedback – we are ‘uber’ happy to hear that you had a fabulous time and enjoyed the amenities at the EPIC. Thank you for pointing Lucia, Mark, Oscar and Seth who not only assisted you but ensured a fun and relaxing stay.
Please visit us again.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Spa Hotel in Miami
#3 Luxury Hotel in Miami
#3 Romantic Hotel in Miami
#5 Family Hotel in Miami
#5 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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