i don't write many reviews, but this one is a must - i'd hate for others to go through this much trouble & headache!
"This is not 'hotel' service it's 'apartment' service", told me the manager, Alfredo Guzman. "From 10-11ish am to 6pm" -- if you're lucky to catch him there, that is. That and IF he decides he's in a good mood, enough to do the FAVOR of providing you with basic customer service.
Some other phrases of his:
-- "listen, I'm busy right now" (yes, attitude & all) - when i asked to see another room, because the first studio that was assigned to me was uninhabitable!
-- "i'm doing you a favor" - after waiting for hours for him to get back on a request.
a few bullet points:
- horrible rooms (i checked 2 studios) - COMPLETELY DIFFERENT FROM THE PICTURES!
- not fully furnished
-- didn't have a single spoon (only noticed after i came back from the grocery store with some yogurt).
-- had one filthy mug + one equally gross glass. THAT IS IT!
- dirty sheets, dirty walls, floors missing tiles - think "as cheap as it gets"
- NO TOILET PAPER - unfortunately i only noticed that after the manager's office hrs, when i got back to the room, later on my first night, after the office + dinner, around 9pm -- and guess what? i called, he didn't answer. voicemail, text message (he uses a cell phone) - nothing. after the front desk tried him a couple of times, he finally answered and said: "you can use the bathroom on the 14th floor, by the gym"
Never again; wasn't cheap either, $200/night - more expensive than (real) hotels around.
DO NO RECOMMEND. certainly will not return.
- Official Description (provided by the hotel):
- We are a small company that rent out daily and monthly condominium apartment rooms. Our apartments consist of studios, one bedrooms, two bedrooms, and the penthouse. We are located in the heart of Brickell and is a great value for your buck. ... more less
- Reservation Options:
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- Also Known As:
- The Club At Brickell Bay Hotel Miami