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“Caveat Emptor” 2 of 5 stars
Review of The Club at Brickell Bay

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The Club at Brickell Bay
3.5 of 5 Hotel   |   1200 Brickell Bay Dr, suite 104, Miami, FL 33131 (Downtown)   |  
Hotel amenities
Ranked #106 of 122 Hotels in Miami
Cheyenne, Wyoming
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
“Caveat Emptor”
2 of 5 stars Reviewed February 24, 2012

Buyer beware. This is not a hotel. It is a bunch of unsold condos- mostly studios that are being rented out as hotel rooms. There is no maid service (unless you want to pay extra)There is no front desk. There is no conceriege. There is no room service. There is no wifi. There is no phone. Parking is $20.00/day extra. If you do not take out the trash when you leave there is a heafty fine. The kitchenetts are not outfitted properly. We had 2 coffee cups, but no coffee maker, and only one glass. We had a maybe 24" TV that got only three channels, only one in english. Bedding is crappy. Fit and finish is the worst I have ever seen. The craftsmanship is so bad I am surprised they sold any units.

On the plus side, the balcony was nice, and the view was pretty good. Just know what you are giving up.

Room Tip: There is a parking garage across the street behind Brickell Bay that has $8.00 parking, but with no...
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  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 12, 2012 via mobile

Stayed here last night after having been on a cruise- all I wanted to do was call home. No wifi? No phone?! Went down to the front desk to ask to use the phone, the gentleman at the desk said absolutely what's the number? I needed to call Canada using a phone card- he says they can't call 1-800 numbers. Is that not the concept? Free calls? Apparently not, went to the Marriott across the street to use a pay phone - for free. Bathroom only had 1 towel. Hair everywhere, scuffed, dirty walls, closet door off the track, no Internet, missing closet door handle, dishes and cutlery looked like they had been left behind by past guests. There's no quick food in the area- we walked 20 minutes to find a Burger King- which had wifi, pay phones, clean bathrooms and hot food. Unfortunate when the local Burger King is better appointed than your damn "hotel".

  • Stayed February 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed February 6, 2012

My family and I had been awaiting the weekend of January 29, 2012 for over 360 days. We were participating in the Miami ING Marathon & Half Marathon weekend in Miami. I used Travelocity to reserve a room for 2 adults and 2 kids for Saturday night and Sunday night. The race would be early on Sunday and we wanted to enjoy the city before returning home on Monday.
Like most families, we are on a budget. We travel often (and many city races), but we are able to do so because use the internet to find the best deals.
We prepaid for our weekend using Travelocity during the 2011 holidays. We felt this would mean we would have more discretionary funds that weekend and of course we must’ve gotten a deal by doing this.
Unfortunately we arrived at the property to find an office that was closed. I had to wait for the manager/front desk for close to a half hour. He was definitely ‘put out’ and not at all apologetic for making me wait. I arrived around 2:30 p.m. He begins the check in process by asking for my credit card and id—nothing unusual. What was unusual was the lofty deposit demanded--$200. Remember, the room was pre-paid. I tried to get the fee lowered, but I was told if I didn’t pay it, I couldn’t stay. On top of this was the parking fee of $20 per day which had to be paid up front. I knew about the parking fee, I just wish it could have been part of the $200 deposit and not in addition to.
As I sat there, already not happy, I see he prints out the room receipt for me to sign saying 2 adults. I correct him pointing out my two children are staying as well. He proceeded to tell me the room didn’t accommodate them. He says, ‘You didn’t book a room for four, you booked the Queen Suite.’ I explained I searched on Travelocity for a property accommodating 2 adults and 2 kids and did not lie about the fact we were a party of four. The hour and half plus phone call with Travelocity began at this point.
The first person was very nice and understood my predicament. Multiple calls to the property ascertained, there was no other room that could accommodate us and he was unwilling to refund the entire stay, just the second night. A supervisor was bought on. At this point he is trying to leave for the day and I don’t even know where we would stay that evening. Eventually, the supervisor tells me it was my fault for not reading the description. She says the other properties are full and I would not be refunded for the first night no matter what. Now I’m mad at Travelocity as well.
I ended up having to call family to pick up my boys (15 & 16). They missed seeing us complete our race, my husband’s first ever full marathon. We had to stay there that evening or go home, personally I wanted to go home, but my husband had prepared for a year and dreamt about it a lifetime. I wasn’t going to ruin his moment any further.
The room was terrible. I will send pictures if necessary (they will be posted on Trip Advisor). By the way, there was a futon and sheets and some pillows could have accommodated my boys. He just didn’t want to help. The futon was in bad shape even peeling its skin. The room was dirty. There was no hair dryer, no coffee maker, but there was a kitchenette with a dirty stove top and nasty kitchenware. Even under the best of circumstances, I wouldn’t stay there again.
Lastly…After returning from the trip (which we cut short and returned on Sunday), I tested Travelocity. It allowed for me to make the very same reservation again (of course it was just a test). There is no description on the room. I didn’t miss anything. It was never my mistake. I was forced to carry my luggage down to the finish line in order to watch my husband complete his first marathon after I myself completed a half marathon. I was tired and exhausted and I was especially disappointed this trip we had waited so long for turned into such a nightmare.

Room Tip: Know that to them, the Queen Suite does not allow for two adults and two children despite what the s...
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  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldsboro, North Carolina, United States
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 4, 2012

I travel a lot but not normally to the Miami area so when booking through Expedia I expected to find the quality hotel that I normally receive. This one was the exception. When entering I was totally disqusted but was told this was an upgrade because it had two beds.WOW! The beds had no headboards but sheets were up as headboards The couch in the living room was actually on the floor. For someone young this may have been awesome but someone older having to try to sit on it would be a disaster. The last night of my stay. one of the beds actually fell apart. The front desk sent someone up to repair it and it was nailed together for the night. I don't know that it would have been able to hold two people sleeping on it. Since this was a business trip I did not have the time to look for another hotel but I would certainly not consider staying at this one again.

  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
68 reviews 68 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed January 18, 2012

Location was good, two blocks from free metro mover. Had studio, one queen bed with kitchenette. Clean, security good, helpful staff front desk, very nice pools and jacuzzi, exercize and activity rooms.. From our balcony you could see city and sea. Room was clean, had towels and toilet paper. In our kitchenette we only had plates, coffee cups, glasses and butcher blck knife set, no pots, pans, coffeemaker or forks spoons. If I had wanted to cook, I am sure the staff would have got us accessories

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
20 reviews 20 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 31, 2011

Because of my line of business I travel a lot. Booking through American Express Travel, when I've read the reviews after buying a night at the hotel... I obviously wanted to cancel my reservation. Good I could not do it.
I even took toilet paper and conditioner in a bag waiting for the worst.
We arrived, reception is not big but efficient, they understood my doubts and agreed to show me the rooms first. What can I said I didn't pay for the Fountainbleu by Hilton.. or the Loews-Ritz... but was nothing -at all- of what I expected.
It was clean, kind of 3 star hotel, luxurious but a little run down, big, and comfortable (Studio). There was shampoo, soap, bed linens, and all the things this reviews said there were not included.
Also a stove, silverware, etc... they gave us this 2 rooms and they were really good. View Excellent to the bay and to the city... a little high for my taste (floor 36).
The Gym is as good as in 5 stars where I've stayed. 2 pools in the 14th floor with jacuzzi . At night with all the toll buildings surrounding the pool, each one showing different colors was great.
There was a stain not big next to the bathtub... that is the only complaint if I can say that is a complaint. We had 2 different rooms (each one with walking closet), and both were nice, clean and modern. TV was not flat screen, but... in Downtown Miami with 1 night to stay... the least we did was to be there sleeping. Also bed was not 5 star but more comfortable than a cruise line bed for example -they use similar bed linens-.
After going to hotels from Ocean Drive itself, to others in Washington ave & north Collins Ave &75 St. -H. I.-, I have to say this one is the best one so far.
The manager Alfredo even gave me a card with his cell phone, I had to call at 10 pm... he answered the phone...
Really do what AMEX told me... try it first... not all the reviews describe the reality even they help.
Not a 5 star but for Miami a heck of a deal for 1 or a couple of nights in Downtown Miami, remember is not a hotel per se, but they are very close.
A pleasant surprise for my family and friends.

Room Tip: Ask always if they can show you the room... just in case, and don't loose their key or they will...
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  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forest Park, Illinois
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed November 18, 2011

I wish I would have found these reviews before I stayed here. I was traveling for business and there was a convention going on therefore my normal hotel was not available. I figured this area was great and being a condo building, how bad could it be. The reviews on Expedia were OK also. I booked myself and my boss a studio. The few things that travelers warned about was that there was no one to check you in if you arrive in the evening and that there would be no towels or toilet paper in the unit. I called twice prior to my arrival and was told that someone would call me back but no one ever did. I was lucky to arrive and someone was still there to check me in. I checked in on Monday November 14,2011 but they did not have any studio's available therefore I wound up with a 3 bedroom condo. The condo was mediocre at best. The balcony was amazingly huge and that was the only good thing I could say about this place eventhough it said the balconies were furnished and it was not. It was like renting a old, dirty, dingy apartment. Looks from the outside are deceiving.

The day prior to my boss arriving, I emailed and called to inform them that he would have a car. They advised that they needed 24 hour notice to reserve parking. Yet again, I did not receive an acknowledgement nor a response from anyone. As a result, we had to valet park the car two nights. Regular valet is $20 for overnight but you must have the car out by 7am. Because we didn't leave each morning until 8am, an add'l $10 was due.

My boss checked in on Wednesday and when we arrived at 6:30pm, there was no one there to check him in. An envelope was left in the hallway with his name on it and a key inside. He wound up with a studio as booked and it was HORRIBLE. We literally walked in and walked out. If you ever saw the movie Physco, this could be compared to The Bates Motel. Needless to say, I had a room-mate for the next two days. My place was by far nice but it was like the tajma hall compared to the studio.

Because there is a cleaning fee and linen's fee, I emailed them to inform them of our dissatisfaction and that we would not occupy the studio. I never asked for a refund, I was simply stating that the add'l fees would not be necessary since the unit was never occupied. And again, no response.

I travel quite extensively and this was one of the worst expediencies ever. The area is a great area to stay in, just be sure to stay at a reputable place if staying in the Brickell area.

  • Stayed November 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Club at Brickell Bay

Address: 1200 Brickell Bay Dr, suite 104, Miami, FL 33131
Location: United States > Florida > Miami > Downtown
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool
Hotel Style:
Ranked #106 of 122 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Club at Brickell Bay 3.5*
Number of rooms: 25
Official Description (provided by the hotel):
We are a small company that rent out daily and monthly condominium apartment rooms. Our apartments consist of studios, one bedrooms, two bedrooms, and the penthouse. We are located in the heart of Brickell and is a great value for your buck. ... more   less 
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Also Known As:
The Club At Brickell Bay Hotel Miami

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