Just after checking into my room I went into the bathroom to lay out my stuff and noticed all of the toiletries had been used. The shampoo and conditioner were mostly full, but the lotion was almost empty and was smeary. Completely disgusting. I called down to get replacements and threw the clearly used ones out. I put the new lotion in my purse to take with me to work. When I came back to my room after work, there were 2 shampoos, no conditioner, and the same smeary, almost-empty bottle of lotion from the trash can UP ON MY COUNTER! I know because it had the same gloppy clog of lotion inside the lid! DISGUSTING! I am appalled. To make matters worse, I asked to have a cab ready for me at 5:20am the next morning. I called again at 4:45 am to make sure a cab had indeed been requested. It was the same guy (Jose, I think) who had answered the phone the previous evening (after 28 rings - no, not exaggerating.... 28 rings), and he said yes, he had ordered the cab. i go downstairs at 5:15 and wait. And wait. No cab. Jose is nowhere to be found. He finally appears and calls the cab company. They don't have one available but are calling around to see if they can find one. I have a flight to catch! He blames it on the cab company, but says this always happens. But if that's true, why didn't he call and check when I touched base at 4:45am? Just terrible, terrible service. And if you can, try to get a room on the top floor. Otherwise you will be listening to water sloshing around in the walls and ceiling from people above. I will never stay at this property again. I travel 40 weekends out of the year and felt so incredibly disrespected just as a human being at this hotel.
- Official Description (provided by the hotel):
- The Courtyard Miami at Dolphin Mall hotel is West Miami's newest hotel in the Doral area, just steps from shopping, dining and more. Bass Pro Shops, CineBistro, Dave & Buster's, TGI Fridays, the campuses of Florida International University and the renowned Doral Golf Resort and Spa are all located nearby. Our elegant new design provides a welcoming lobby with wireless high-speed Internet access, a 24-hour business center, and sparkling swimming pool. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Miami At Dolphin Mall Hotel Miami
- Courtyard Dolphin Mall
- Miami Marriott
- Miami Courtyard