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“Miami Trip” 4 of 5 stars
Review of Courtyard by Marriott Miami at Dolphin Mall

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Courtyard by Marriott Miami at Dolphin Mall
3.0 of 5 Hotel   |   11275 Northwest 12th Street, Miami, FL 33172   |  
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Ranked #44 of 129 Hotels in Miami
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230 reviews from our community

Traveler rating
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    94
    32
    3
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Island of Hawaii, Hawaii
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed September 22, 2012

My friends and I traveled to Miami on a business trip and decided to stay at the Courtyard by Marriott Miami at the Dolphin Mall. The Marriott is beautiful with a welcoming main lobby and curtious staff. The hotel itself is located near, not walking distance, to the Dolphin Mall which is loaded with lots of restaurants and shops. I would suggest renting a car as taxi fares can be pricey when used to move from place to place. The Marriott is minutes away from the Miami Airport and playes host to large tour groups and transient visitors waiting on a flight. It is not uncommon to have the Marriott completely booked. If you happen to be there during this time, I would suggest staying clear of the lobby as it does get VERY crowded.

Suggestions:
Renting a vehicle to facilitate moving to and from the hotel with ease.
Arriving and leaving mid-week to avoid the crowds.

Room Tip: I would suggest occupying a room on the south side of the hotel as it's much quieter. Sometimes...
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dxb
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 6, 2012

we spend 2 days here & found it good, specially as due to bad weather we could not move see more places & we had dolphine mall just next to hotel so we shopped till we dropped!!! Also I found hotel staff friendly ....I will surely recommend this hotel

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinidad
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed August 17, 2012

I just finished staying at this hotel and it was very disappointing. I stayed here previously in 2010 and it was absolutely fantastic then, this time it was the total opposite. There were basically two shifts of staff on duty. The shift with Natasha and Victoria on Monday and Wednesday were extremely pleasant and helpful. Natasha carried us on Wednesday with the shuttle to Miami International Mall and as soon as we were thru and called, she came to pick us up within 5 minutes. She was very polite and gave us some excellent tips for our stay in Miami. Victoria also made us feel very welcome from the moment we checked in. The staff on Tuesday was horrible. We were taken to the mall by Carlos who was pleasant. To return is where the trouble came in. We called for a pick-up at 2:50pm, they said the shuttle will be there at 3pm. At 3:20 pm, I called again,they said the shuttle would be there in 10 minutes. At 3:40pm, I called again and they said it will be there in 5 minutes. Finally at 3:50pm it arrived. The driver, a girl with long curly hair did not even apologise. No explanation was even given as to why a 5 minute drive took so long. If they had told us they could not be there right away, we would have gladly taken a taxi. This was very poor on behalf of the staff on duty. On vacation, you don't want to be wasting time like this. On the Thursday, the same girl with the long curly hair was on duty together with a young gentleman. We were waiting to checkout. We stood at the counter for almost 10 minutes. The gentleman was attending to a customer while the curly long haired girl was parading up and down in front of us. She did not even have the courtesy to ask if she could assist us. The gentleman seeing us standing there eventually asked his customer to wait, then he came to check us out. The maid service this time was also poor. Imagine, they threw out our soap and shampoo which they provided and did not replace it. I had to go down to the front desk when we came home at 9:30pm to ask for replacements. I always try to stay at a Marriott when I travel as I have never had any bad experiences with them. This was the first, So I write this with some regret. Mr. Robert Hill (manager) if you read this, please check up on your staff as it is the customers and the service your hotel provides is what builds your reputation

Room Tip: Choose a high floor.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantic City, New Jersey
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 15, 2012

I stay at this hotel the weekend, at breakfast the chef who served me was rude and his face change of mood when asked to cook more eggs. That woman is not the chef and also should have no basis to the public for being so incompetent.
The rooms very clean, very nice and helpful housekeeper, but the attention of the cook was awful!

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
93 reviews 93 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed August 10, 2012

My 3 last trips to US have something in common. the Last day! my first stay here was in 2010 i came back 4 months later and then i complain because the prices went up in a way that it was almost ridiculous it was way over 200$... i gave them a second chance around mid 2011 and the prices were ok. between 160 and 180$ per night. this is the correct price. is adequate! the room itself it's big, very comfortable and to be honest, Great! the pool as i said is a little bit small but never crowded. I can recommend Hyatt at the blue, located in doral, to introduce you to miami in Style, but this courtyard is the best choice to leave miami because it's location and it's accommodations make this the perfect hotel to end your journey. it is in Dolphin mall, which is an OK Mall for your last minute purchases. It has an awesome churrascaria: Texas De Brazil, which is just awesome, great food, give it a bite! it has a cinema if you like to enjoy a movie, i think it has a bowling too I didn't have the time to try it and a Bass pro shops. All in one place and without moving your car. And is a 10 minute drive from and to the airport. the staff is always eager to make your stay pleasant. it will always leave a great taste on you. this place is flawless. i just hope they can keep the prices as they are...

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed August 9, 2012

Tired carpets, no help with baggage, However the reception girl was friendly and helpful. The location is good if you want to shop at the Dolphin mall which is full of outlet shops. Also, the car park is free.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Miami at Dolphin Mall

Address: 11275 Northwest 12th Street, Miami, FL 33172
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#28 Romantic Hotel in Miami
#38 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Miami at Dolphin Mall 3*
Number of rooms: 1
Official Description (provided by the hotel):
The Courtyard Miami at Dolphin Mall hotel is West Miami's newest hotel in the Doral area, just steps from shopping, dining and more. Bass Pro Shops, CineBistro, Dave & Buster's, TGI Fridays, the campuses of Florida International University and the renowned Doral Golf Resort and Spa are all located nearby. Our elegant new design provides a welcoming lobby with wireless high-speed Internet access, a 24-hour business center, and sparkling swimming pool. ... more   less 
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Also Known As:
Courtyard By Marriott Miami At Dolphin Mall Hotel Miami
Courtyard Dolphin Mall
Miami Marriott
Miami Courtyard

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