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“decent hotel, friendly staff” 4 of 5 stars
Review of Hilton Miami Downtown

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Hilton Miami Downtown
3.5 of 5 Hotel   |   1601 Biscayne Boulevard, Miami, FL 33132 (Downtown)   |  
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Ranked #36 of 113 Hotels in Miami
Manhattan Beach, California
Level Contributor
98 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
“decent hotel, friendly staff”
4 of 5 stars Reviewed March 3, 2014

Stayed for one night at the HDM for a conference. conference was on site at the hotel. It is a quick drive from the airport.
Check in was fine, not overtly friendly, but not rude either. room was a nice size, free wifi is a plus. Bed was very comfortable. Yes the rooms are showing their age, but everything was clean. The only physical plant issue was that the front door did not close on its own and would stay open unless someone made sure it was closed. One small annoying thing, and the reason this is a 4 start place and not a 5 star place....no channel guide in the room...i had to search long and hard for ESPN.
Gym was fine with plenty of equipment. Housekeeping and security were very friendly.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, March 13, 2014
We are thrilled to hear that your recent conference stay at the Hilton Miami Downtown was such a positive experience. Our entire staff is committed to providing all of our guests with top-notch service and comfort, while our on-site amenities are certain to leave you satisfied. We do apologize if you encountered any issues with the door. We have shared your comments with our maintenance associates. Thank you for letting us know how pleased you were, we hope you will come back again soon.
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2,460 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buena Park, California
Level Contributor
83 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
5 of 5 stars Reviewed March 3, 2014

Have stayed here twice now over Fourth of July weekends and have fun every time. Beautiful hotel with amazing service. The rooftop pool is fun for the kid in all of us and made a great viewing point for the firework shows across Miami !!! Rooms are spacious and amazingly clean. Walking distance from Bayfront park and a stones throw from the Port of Miami... The hotel staff is quick to any problem and more than make up for anything to make you happy. Last year my parents can with us on a cruise stayed for two nights before at a hotel up the street for more money and ended up spending more time with me here.. That says it all !!!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, March 13, 2014
Thank you for such a wonderful review and recommendation of our hotel! It was our absolute pleasure to welcome you and your family to the Hilton Miami Downtown. Knowing that our roof top pool enabled even the adults to feel like kids again is such a compliment. What truly stands out in your review is your mention of our associates’ service. We all thoroughly enjoy creating memorable stays for our guests and will be sure to let everyone here know how much you have valued their efforts. Thank you, it would be our pleasure to welcome you back again.
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Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 2, 2014

Attended a work conference. Spent 4 nights. Consistent pleasant, professional, friendly & helpful staff. Had corner room with views on two sides of the room over looking the water & parts of the city. Pool. Room could have used a refrigerator though. Would return.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, March 13, 2014
There is nothing we like more than to hear one of our valued guests tell us their stay was such a positive experience! Thank you so much for providing feedback about your conference visit to the Hilton Miami Downtown. From our professional and helpful associates, sparking outdoor rooftop pool and amazing views, our hotel offers all of these and so much more. Refrigerators are available upon request, but we do apologize if you were unaware of this particular amenity. We would love to welcome you back again!
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toronto, Canada
1 review
2 of 5 stars Reviewed March 2, 2014

Stayed for a conference and was happy with the food and the conference facility but the room was dingy and dirty. Hotel elevators was unbearably slow and the hotel was crammed and loud. Not somewhere I would stay on my own volition.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, March 13, 2014
While we are glad to know your conference was a success, it is with disappointing that we learn that your entire stay was not as positive. We do apologize if your accommodations were not at their best. Please know if you need anything while staying, one of our associates is always happy to help. Certain events can certainly attract a lot of visitors to our property, but it is regrettable if you were inconvenienced in any way. We hope that you will reconsider another visit in the future so that we can impress you with all we have to offer. Thank you for sharing your candid feedback.
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Louisville, Kentucky
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 28, 2014

We stayed here pre cruise for two nights. The view was amazing. We sat and watched the sunset and the lights from the skyscrapers come up from our room. We watched the cruise ships come in. The rooftop pool was amazing. We practically lived there for our stay. The entire place was very clean. The staff was very friendly. We had dinner and drinks in the hotel bar. Our female bartenders were amazing, but the gentleman was kinda standoffish. Our girls gave us wonderful tips for the miami area and where to go. Food was delicious and drinks were great! It was a perfect welcome to Miami.

Room Tip: Ask for bay view.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, March 5, 2014
A perfect welcome indeed! Living poolside in the warm sun sounds like a great place to spend your time while on vacation. Thank you so much for sharing feedback of your visit to the Hilton Miami Downtown. We are so happy to learn that you enjoyed so much of your pre-cruise stay with us. The views from our windows are amazing around the clock, from the sparkling water by day to the twinkle of the city at night. Our associates will be so happy that they were able to help you enjoy your visit even more. It would be our pleasure to welcome you back again.
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Kelowna, Canada
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 28, 2014

Great location, breakfast bar was great and service was exceptional. Close to OMNI line and bus loop. Best place to stay to get a feel for downtown Miami and easy to get to South Beach by public transit. Great staff. Clean hotel, clean room - housekeeping was excellent. We will stay here again when we return to Miami.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, March 5, 2014
In the middle of the city, with access to all of the best attractions, the Hilton Miami Downtown offers the perfect location in the city. We’re delighted to hear how much you enjoyed your visit. From clean guest rooms to delicious breakfast choices, thank you for sharing your five-star experience with us. We look forward to your next visit!
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Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 27, 2014

The staff and accommodations at the Hilton downtown were fantastic. I am very picky about my rooms. Cleanliness and where they are. The first room was by the elevators and we had them change the room and ask for a King size bed. It took a few minutes, but it was handled and they gave us a great corner room with a beautiful view of the nay and downtown.
Kudos to their team even after they ran out of coffee at the bar, did a great job at hustling and were very apologetic.
Overall, very good experience here.

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, March 5, 2014
It is always our pleasure to accommodate our guests at the Hilton Miami Downtown and we greatly appreciate you sharing your feedback with us. We can understand how important it is to be as comfortable as possible while traveling and we are delighted that our associates were able to help in finding the guest room that best suited your needs. Thank you for sharing your kind words for our service. It would be our pleasure to welcome you back for your next trip.
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Additional Information about Hilton Miami Downtown

Address: 1601 Biscayne Boulevard, Miami, FL 33132
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Miami
#29 Family Hotel in Miami
#35 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Miami Downtown 3.5*
Number of rooms: 527
Official Description (provided by the hotel):
The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more   less 
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Also Known As:
Hilton Miami Downtown Hotel Miami
Miami Hilton

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