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“Great Hotel” 4 of 5 stars
Review of Hilton Miami Downtown

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Hilton Miami Downtown
3.5 of 5 Hotel   |   1601 Biscayne Boulevard, Miami, FL 33132 (Downtown)   |  
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Ranked #35 of 113 Hotels in Miami
Las Vegas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel”
4 of 5 stars Reviewed August 11, 2013

Nice Hotel, good location ,good service, house keeping needs more attention to little details. The restaurant, the bar lounge very nice, good food , great service,the buffet breakfast its a good way to start your day good food nice and clean.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, August 19, 2013
There is nothing quite like a fresh, healthful and hearty breakfast to start your day! Thank you so much for providing feedback about the time you spent with us at the Hilton Miami Downtown. We are delighted you enjoyed so much of what we have to offer. We do apologize if you found anything amiss with regard to housekeeping. Please know that someone is always available should anything arise. We would love to welcome you back again for another great stay.
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2,507 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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English first
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 10, 2013

The hotel was lovely, your staff at the bar were so friendly all of them! Melissa who works at the bar and lounge was wonderful she remembered my husband and I, and would always come out of her way to greet and small talk with us! Had a blast will defiantly come back!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, August 12, 2013
Thank you for taking the time to share your glowing review. All of our associates truly believe in providing the very best in hospitality to our valued guests and we will be sure to share your kind words with everyone here. We look forward to welcoming you back again to the Hilton Miami Downtown and we hope it’s soon.
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Fort Worth, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 8, 2013

Nice hotel close to the AA Heat Stadium, bus stop around the corner and you could walk about 10 blocks and be at the bay. I found the rooms to be clean and everyone to be friendly I would stay there again. My wife and I stayed there because we had a cruise we arrived a few days early to hang out on south beach.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, August 12, 2013
The Hilton Miami Downtown is indeed a great place to stay before or after a cruise! Thank you for sharing your feedback, we are so glad to know that we could offer the perfect accommodations for your needs as well as hospitable service to brighten your day. It’s wonderful to know you were able to enjoy so much of the area before you ship sailed. It would be our pleasure to see you again.
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New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 7, 2013

The hotel was amazingly friendly and full of great suggestions on places to eat, getting around. Well situated in the middle of everything, with public transportation galore at your door. Big supermarket a block away. I would definitely return

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, August 12, 2013
On behalf of the entire Hilton Miami Downtown team, we offer our sincerest thanks for your kind words. Knowing that our efforts made your experience at our hotel one worthy of your great review is truly our pleasure. From the complimentary MetroMover Monorail to buses and more, public transportation truly is just steps away. Thank you for taking the time to share your story. We look forward to greeting you again soon.
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San Diego, California
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 7, 2013

This is a very nice hotel with a very convenient location for downtown,beaches, restaurants, South Beach,etc. The rooms are quite nice. The staff is very friendly. I look forward to another visit at this hotel.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, August 12, 2013
Thank you so much for sharing your review and appreciation of the Hilton Miami Downtown. We strive to create an exhilarating experience for each of our guests, with the hopes that they will be inspired to return, and it seems we met that goal with you. Your kind words give us great encouragement. We are grateful to have contributed to your getaway and look forward to welcoming you back soon!
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oromocto,NB
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 4, 2013

Im going to start off by staying we are checked in to the hotel right now, and everything from the very beginning has been horrible.
We booked the hilton miami downtown for a one week stay.. My fiance is in the military and is just coming home from a 15 month long tour overseas, so we thought we would come here to reconnect and have a week to ourselves away.

We booked our reservation thorough hotwire.com which was fine for us they gave us a great deal on flight+hotel package, I wasn't aware when we checked in that we had to pay 200$ for incidentals but obviously its a hotel and its to be expected.. what i didn't expect was for them to charge our room almost 500$ for absolutely no reason whatsoever. and after numerous amounts of trips to the front desk, speaking with 3 different managers... the issue is still not resolved, they just keep saying its going to take so many buisness days to be back in our account that doesn't really help when we leave in a few days.. 500$ may not be a whole lot but, we only brought a certain amount of money here to spend on food and activities.. and they completley took that away from us, this was suppose to be a trip for us to relax and unwind and its been nothing but a headache getting our money back. yes they gave us a small credit to use around the hotel, but i didnt pay almost 2000 to come to miami and sit around a hotel for a week.. other then that, the rooms are decent sized the view is good the pool is nice. but the service is beyond horrible... i would never recommend this hotel to anyone, this has been the worst hotel stay that I have ever had.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, August 12, 2013
We regret that your recent stay did not meet your expectations. Every guest that walks through our door, regardless of the method used to make their reservation, is very important to us and we were truly disappointed to learn that you experienced any issues. Please know that we secure bank authorization to ensure any charges made are covered. This is not a charge or fee, but a hold that is released immediately by us upon checkout when the final bill is paid. Thank you for allowing our management team to accommodate you with subsequent credit and complimentary breakfast dining experience. Please accept our apologies if this was cause for any inconvenience. We hope that you will return someday and allow us to show you that your comfort and satisfaction are what we are all about.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daytona Beach, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 4, 2013

I felt that the staff was personable with each greet and that they were very hospitable. They were there to ensure my stay was satisfactory and I felt they appreciated my business. They gave me tips on great restaurants in town and always treated me with respect while carrying a genuine smile.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, August 12, 2013
Thank you for sharing your review of the Hilton Miami Downtown. We can’t think of a better city to visit and it is an honor to know that you found staying with us to be such a positive experience. Our associates all love what they do and will be thrilled to know that they provided you with such an excellent stay. We will be sure to share your praise with everyone here. It would be our pleasure to welcome you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Miami Downtown

Address: 1601 Biscayne Boulevard, Miami, FL 33132
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Miami
#28 Family Hotel in Miami
#35 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Miami Downtown 3.5*
Number of rooms: 527
Official Description (provided by the hotel):
The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more   less 
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Also Known As:
Hilton Miami Downtown Hotel Miami
Miami Hilton

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