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“Love the upgrade” 4 of 5 stars
Review of Hilton Miami Downtown

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Hilton Miami Downtown
3.5 of 5 Hotel   |   1601 Biscayne Boulevard, Miami, FL 33132 (Downtown)   |  
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Ranked #38 of 129 hotels in Miami
Naples, Florida
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“Love the upgrade”
4 of 5 stars Reviewed May 1, 2013

Not sure how all the rooms are but we took the upgrade online and it was awesome. What had a great view of the city. Had a beautiful sunset from our room. The room was clean and huge. More space than what we needed but will never complain about that. Had drinks by the pool.The bartender was great. Would go back forsure.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 9, 2013
Thank you very much for the wonderful review and your high recommendation of the Hilton Miami Downtown. We truly value our guests and love when they leave with such a positive impression of everything from our spacious accommodations all the way to our unique rooftop pool. The sunset view from our windows should not be missed! We'll be looking forward to welcoming you back and we hope it will be soon.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Key West, Florida
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 1, 2013

The Miami Hilton on Biscayne is located just three blocks from the Arsht Center for the performing arts and one block from the free downtown people mover, so it is ideal for getting around downtown Miami. The rooms almost all have some view of Biscayne Bay, the parking is easy (though $25 extra), and the staff very welcoming. Rooms are usually under $200. A good choice for a visit to Miami's arts and tourist areas.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, June 4, 2013
We couldn't ask for a better review, thank you! It truly delights us to learn how much you enjoyed our downtown Miami location while in town to visit the Adrienne Arsht Center. We feel privileged to be situated so close to the many exciting attractions in Miami and with the added convenience of amazing public transportation! We hope you won't wait too long to visit the Hilton Miami Downtown again.
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Philadelphia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 30, 2013

We booked a room for 3 nights. Everything was ok until Sunday. Nice room and clean. On sunday, We arrived at 1 am. The main entry of this hotel is the Motor Lobby. You have to take the elavator to the Lobby. Well, nobody from hilton staff was there. We met a drunk guy asking us money. Ok that's fine I gave him a quarter, no problem. But later, on the lobby floor, we went to the elevators and there were two guys, one from hilton cleaning staff, I guess, and the other into the elevator. I said to them We are going to take another elevator that they said no take this. When I asked which floor he said me 11. Well, we got off from the elevator and I said, bye, and we heard that this guy suddenly opened the elevator door and he started to follow us. So we running more faster than him and we got into our room. In conclusion, We could have been stolen into the HILTON!

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 9, 2013
Thank you for making us aware of your experience. We take the welfare of our all of our guests very seriously and provide 24-hour security personnel for the safety of all of our guests. Please accept our sincerest apologies if you encountered anything different. We will share your comments with our management and security team. We ask that you do not hesitate to reach out to us directly with any other concerns. Thank you.
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Brooklyn, New York
1 review
3 of 5 stars Reviewed April 29, 2013

It just feels that the Hilton is resting on its laurels here. The pool & deck bar were very very uninspiring, un-chic, and its a joke to cool it any kind of rooftop bar destination. The restaurant served seriously mediocre food, though they didnt manage to ruin a cheeseburger, so it just depends what you get. The location is odd unless you have a car or are here for business, though its not far from several bus stops if youre desperate. They also charge for wifi which is a bit absurd these days. To boot the wifi is very spotty and intermittant.
I booked this through hotwire, so my room was only about $110. Thank goodness because i'd have been pissed to pay the full rate for this one.

Room Tip: North facing rooms have a peek at the bay while being officially "city view". The slice of...
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  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 9, 2013
Thank you for sharing details about your stay with us. While we are glad that you enjoyed the views from your guestroom, it is truly regrettable that you were disappointed with any other aspects of your stay. We do understand that the smallest details can leave a big impression with our guests and assure you that we will use your feedback to improve. As you mentioned we are just a short walk to the public bus but did you know we are also just seconds away from the free Metromover Monorail? We sincerely hope you will give us another chance to offer authentic Hilton hospitality when you return to the area. Thank you!
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Portsmouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2013

We stayed at the Hilton Miami Downtown for two nights before our cruise around the Caribbean.
Were checked in with the very friendly and welcoming Carrie and was very straightforward. Stayed in room 1807 which was very spacious and comfortable with a fab view and great location. Was very private and we were not overlooked at all. Needed extra tea bags and toiletries after our long trip and Carrie got them sent to our room within minutes. Would thoroughly recommend having food and drinks in the bar. Richard Lewis the Manager of the bar was exceptional. Richard was very friendly and very informative, especially when we had questions regarding the best way to tip and places of interest to visit !! Went above and beyond his duties and runs an excellent team. That's service for you! Candy who was our lovely server in the bar was also very friendly and bubbly and even looked after our drinks and nibbles for us whilst we popped over to reception area. All in all a fantastic two days and we will be back to have a comfortable stay in preparation of our next cruise. Thank you all. Annie and Malcolm Miller (UK).....

Room Tip: The higher the better for the view....
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, April 29, 2013
It can often be the little things that make all the difference. The Hilton Miami Downtown is committed to providing exceptional service for all of our guests and we are thrilled to learn that our associates was so helpful during your pre-cruise stay. From your comfortable guestroom, appreciation for our views and outstanding guest services, it is great to know you enjoyed your time with us. Thank you for the kind words and glowing review. It would be our pleasure to welcome you back again.
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San Francisco
Top Contributor
127 reviews 127 reviews
9 hotel reviews
Reviews in 37 cities Reviews in 37 cities
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed April 26, 2013

Great location, very nice rooms, were enhanced by myriad Great Miami tips and scoops from the concierge. We used the free metro over, popped into the Miami historical
Museum, caught a bite near the court house on Flagler st. Took notes on restaurants...Appreciated local insights!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, April 29, 2013
Thank you for sharing feedback of your stay at the Hilton Miami Downtown. All of our associates love what they do and we couldn’t be happier to learn our concierge was able to share some helpful insider tips and tricks for getting around Miami! If there is ever any way we can make your stay more comfortable, we would love to know! We hope to see you again soon.
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Boulder, Colorado
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 25, 2013

I was extremely surprised when i received an upgrade to room 1920. It was insanely cool, i would guess 900 sq feet with 2 bathrooms, a living room, bar, floor to ceiling windows with amazing views of the water. I have no idea what this room normally costs, but it would be great for a family with kids (kids can sleep on the couch or get the folding beds if it's affordable. The bed was amazing and i slept great.

Negatives, not the best service. There was one older lady who worked there that was the sweetest thing ever, but everyone else just seemed a bit put out. The style of the hotel is also pretty outdated and the halls were dark and small. Shower didn't match the rest of the room (old and didn't work great) Also, the vendors providing services for our event in the ball room were really slow and late to get us our equipment for our event.

So, overall, i would love to hang out in that room again, and even on the pool deck, but the rest of the hotel needs a bit of a remodel and some more smiles from the employees to make it one of my top ranked places.

Room Tip: 1920 (it may be the same for other floors too, the big room was fabulous)
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, April 29, 2013
We think amazing is the perfect description! Thank you for your review and recommendation of the Hilton Miami Downtown, it is always such a pleasure to read feedback from our guests and learn about everything they enjoy while staying with us. Step into our suite accommodations and treat yourself to the best downtown Miami views from our floor to ceiling windows! Providing the best in service is of utmost importance to us, and we must apologize if your experience was anything to the contrary. Your comments will be shared with everyone here. The next time you are in Miami, we would love to welcome you back.
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Additional Information about Hilton Miami Downtown

Address: 1601 Biscayne Boulevard, Miami, FL 33132
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Miami
#20 Romantic Hotel in Miami
#36 Business Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Miami Downtown 3.5*
Official Description (provided by the hotel):
The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more   less 
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Also Known As:
Hilton Miami Downtown Hotel Miami
Miami Hilton

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