Visited this hotel for business and it was great for a quick stay. I would not suggest if you are interested in partying on South Beach as it is about 20 min away (don't let the bellman fool you) and you can find comparable rates directly on the beach. Beds were comfortable, service was good and room service menu is pretty comprehensive-- not much more to ask for on a business trip.

This is a great location and the staff is friendly and helpful but the condition of the hotel is disturbing. In early March of 2013, we stayed here several nights - coming in early for a conference. It was cold outside at night (40's and 50's) and there was no heat to be found. As the week warmed up, the AC didn't work either. At night the hallways were freezing and we put a towel under the door in order to prevent the cold air from streaming into the room. One day, with warning they had to shut down the water for two and a half hours. The first morning of the conference, several hundred attendees, they ran out of hot water and even at 1:30, there was no hot water for a shower. There was no hairdryer in the room and when we requested one, they sent up a used one that stopped working after 20 seconds due to overheating. They did replace the broken one right away. The maid came in to clean and said that since the next day was our last, she wasn't changing the sheets - said she was tired as she had been working 6 days a week. Another attendee said that their bathroom hadn't been cleaned when they checked in. Many of the conference attendees did complain of the same issues. Views from most of the rooms are great of the port and performance centers and financial district. Room was nicely arranged and comfortable. Can't imagine that the Hilton name is standing behind this hotel. But think they will doing an overhaul soon or selling to someone else.

Rooms are comfortable, but rooms, furnishings and hotel in general need updating. Mold on bath/shower wall tiles. Cramped bathroom and small closet. Rates are too high for what you get - nothing particularly better than lower priced brands. And you have to pay extra for internet access. Inconvenient elevators - you have to take two different elevators in different locations every time you want to go to or from street level - stupid design. Staff are mostly invisible - too busy talking amongst themselves rather than serving customers. Conference facilities are good with surprisingly good food service.

The hotel is conveniently located right next to the free skytrain station but the condition of the hotel itself and rooms are running down, it sure need some upgrades and remodeling.
Also this hotel do not have any elevators that can take you straight up to your room, one has to take the elevator from the ground floor up to the lobby area for check-in, then take another set of elevators to go up to your room, but if there's a convention going one with a full house of guests, waiting for those elevators is a pain in the neck. Rooms are still prettty spacious but the bathrooms should need some upgrades and renovation. The downfall at this hotel is that they only provide free wifi down in the lobby area so if one wants to work quietly in their room, you have to pay (per day) for internet usage fees :-(