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“Well located” 4 of 5 stars
Review of Hilton Miami Downtown

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Hilton Miami Downtown
3.5 of 5 Hotel   |   1601 Biscayne Boulevard, Miami, FL 33132 (Downtown)   |  
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Ranked #35 of 110 Hotels in Miami
EDINBURGH
Top Contributor
112 reviews 112 reviews
45 hotel reviews
Reviews in 38 cities Reviews in 38 cities
65 helpful votes 65 helpful votes
“Well located”
4 of 5 stars Reviewed March 7, 2013

Miami - Hilton Downtown
The Hotel is very well located for visiting Bay side, South Beach.
We stayed three nights prior to a cruise.
We spoke to the concierge who was great and booked our Everglades tours, and told us about free metro to bay side plus, $2 bus to South beach, and £42 transfer to Fort Lauderdale cruise terminal, great advice.
We ate one night at Bayside Lombardi’s and Tony Chans Water Side see separate review.
The rooms are spacious, but no mini bar/fridge. The hotel needs some updating as we felt it is showing its age.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, March 14, 2013
The Hilton Miami Downtown provides the very best pre or post cruise accommodations! Thank you for sharing your feedback. Our concierge can share some helpful insider tips and tricks for getting around Miami and is always happy to direct our guests to the best that the area has to offer. Please do know that refrigerators are available upon request and if there is ever any way we can make your stay more comfortable, we would love to know! We hope to see you again soon.
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2,338 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cincinnati, Ohio
Top Contributor
67 reviews 67 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed March 6, 2013

Visited this hotel for business and it was great for a quick stay. I would not suggest if you are interested in partying on South Beach as it is about 20 min away (don't let the bellman fool you) and you can find comparable rates directly on the beach. Beds were comfortable, service was good and room service menu is pretty comprehensive-- not much more to ask for on a business trip.

Room Tip: Lower floors still offer a nice view, but aren't as hard to get to with elevator traffic. Also...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, March 14, 2013
Thank you so much for providing your feedback of your stay with us at the Hilton Miami Downtown. From your comfortable guestroom accommodations to the service you received, it seems as though you had a positive stay and for that we are truly grateful. The downtown Miami area is just a short trip from South Beach but also offers some amazing attractions right outside our door from the AmericanAirlines Area to the Adrienne Arsht Center for the Performing Arts, shopping, dining and more! It would be our pleasure to welcome you back again.
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Tampa, Florida
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 5, 2013

This is a great location and the staff is friendly and helpful but the condition of the hotel is disturbing. In early March of 2013, we stayed here several nights - coming in early for a conference. It was cold outside at night (40's and 50's) and there was no heat to be found. As the week warmed up, the AC didn't work either. At night the hallways were freezing and we put a towel under the door in order to prevent the cold air from streaming into the room. One day, with warning they had to shut down the water for two and a half hours. The first morning of the conference, several hundred attendees, they ran out of hot water and even at 1:30, there was no hot water for a shower. There was no hairdryer in the room and when we requested one, they sent up a used one that stopped working after 20 seconds due to overheating. They did replace the broken one right away. The maid came in to clean and said that since the next day was our last, she wasn't changing the sheets - said she was tired as she had been working 6 days a week. Another attendee said that their bathroom hadn't been cleaned when they checked in. Many of the conference attendees did complain of the same issues. Views from most of the rooms are great of the port and performance centers and financial district. Room was nicely arranged and comfortable. Can't imagine that the Hilton name is standing behind this hotel. But think they will doing an overhaul soon or selling to someone else.

Room Tip: Stay away from elevators and vending areas - we had to ask twice to be moved. Even if you ask for a...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, March 14, 2013
It is certainly disappointing that we did not live up to your expectations, as we strive to provide exceptional guest service and to create a positive, memorable stay for all our guests. From what you have described, yours is certainly not the type of experience we would hope and for that, we are truly sorry. While we appreciate knowing you enjoyed the location of our hotel, we deeply regret if you were in any way inconvenienced by any maintenance or housekeeping issues and your comments will be shared with everyone here. It is our hope to be able to welcome you back again for the exceptional stay that you deserve. Thank you for sharing your comments.
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Saint Paul, MN
Top Contributor
76 reviews 76 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 2, 2013

Rooms are comfortable, but rooms, furnishings and hotel in general need updating. Mold on bath/shower wall tiles. Cramped bathroom and small closet. Rates are too high for what you get - nothing particularly better than lower priced brands. And you have to pay extra for internet access. Inconvenient elevators - you have to take two different elevators in different locations every time you want to go to or from street level - stupid design. Staff are mostly invisible - too busy talking amongst themselves rather than serving customers. Conference facilities are good with surprisingly good food service.

Room Tip: So-called bay view rooms mean that you have to look at an angle around other buildings to maybe see...
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, March 7, 2013
All guest feedback, positive or otherwise is truly appreciated. While we are glad to learn that you found our guestrooms to be comfortable, it is terribly disheartening to learn that you were not completely impressed with your stay. We always encourage all of our guests to share any concerns with us at the time of their visit, and regret that we were not able to resolve your issues while you were here, when it would have mattered the most. Your feedback will be shared with all of our associates to ensure that our strict attention to detail and service are being maintained by all. Thank you for taking the time to share your experience with us, we hope to have the chance to welcome you back again.
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San Francisco, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 1, 2013

The hotel is conveniently located right next to the free skytrain station but the condition of the hotel itself and rooms are running down, it sure need some upgrades and remodeling.
Also this hotel do not have any elevators that can take you straight up to your room, one has to take the elevator from the ground floor up to the lobby area for check-in, then take another set of elevators to go up to your room, but if there's a convention going one with a full house of guests, waiting for those elevators is a pain in the neck. Rooms are still prettty spacious but the bathrooms should need some upgrades and renovation. The downfall at this hotel is that they only provide free wifi down in the lobby area so if one wants to work quietly in their room, you have to pay (per day) for internet usage fees :-(

Room Tip: Ask for higher floors, at least 3rd floor and up.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, March 25, 2013
While we love to know you enjoyed our convenient location and spacious guestrooms, it is certainly regrettable that you were not completely impressed with all aspects of your stay. As you mentioned, we do provide complimentary wireless in all public areas of our hotel but we apologize if you were inconvenienced in any way. We will be certain to share your comments with our management team in an effort to improve our services to all. We hope you will consider staying with us again so that we can fully impress you with all that we have to offer.
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Grayson, Georgia, United States
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 27, 2013

I must admit that by changing their Concierge Room to Diamond only members, Gold get a continental breakfast or a discounted buffet. My water was delivered hot later by a bellman that wanted a tip which he did not get, I was disappointed right off. The staff other than the Brisa Bistro and Valet were not very friendly I asked directions and one even made me feel rather silly.The rooms are showing their age in wear and tear mine had hand marks all over the windows marring my skyline view and the desk had a sticky substance on it. The a/c units are noisy. The Bistro and valet staff were very friendly and attentive making a difference in my day.

Room Tip: Facing the bay.
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  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, March 7, 2013
Thank you for sharing your point of view. It is with great regret that we learn of your stay, as this is not the experience that we intend for any of our guests. All reviews we receive are taken very seriously and will be certain to share your feedback with our management team so that we can resolve any matters you have brought to our attention, both with regard to maintenance and housekeeping. It is our hope to welcome you back again so that we can regain your trust.
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London, United Kingdom
Top Contributor
170 reviews 170 reviews
55 hotel reviews
Reviews in 77 cities Reviews in 77 cities
160 helpful votes 160 helpful votes
3 of 5 stars Reviewed February 26, 2013

This hotel would have got two stars had the person checking us out not discounted some of the costs and thus realised how poor the hotel was. Firstly the pros, this hotel is relatively cheap for Miami and is not a Milan miles away from Bayside which is quite a good place to visit. Also a special mention for the concierge desk who were very helpful and we spoke to three different people all of who were excellent. Also a mention for the man who checked us out who was very helpful and realised that not being able to access your room was not an acceptable level of service.

The pool area looked ok but as we were out and about a lot we did not spend too long there. Also the breakfast was ok but if you go I would recommend the buffet as a granola breakfast plus coffee and orange juice is more expensive than the buffet and the food and drink you get is all available in the buffet (minus the fancy bowl).

Now to the not quite so good bits. The room was small and the bed was uncomfortable. We were in room 1411 which was right next to the lifts so we heard not only everyone who was on our floor but the bell of the lift signalling every floor that is visited. The bathroom was a joke as the door sat nicely between the legs of anyone on the toilet and it was either shut or in said position. The shower was not very powerful and looked as though it had been there for several years. In fact the whole bathroom looked tired and in need of updating.

We could not get into our room on the second night as the key stopped working. This also happened during the afternoon and happened to other guests on our floor. We were eventually told that you could not put the room key next to any cards or a phone. Firstly this was never mentioned upon check in and secondly what is the point of having a key shaped like a card if it cannot go in your wallet or purse. The wifi is only in the lobby and you cannot have two people from the same room using it at the same time or you can pay for it in your room. Utter joke.

Lastly the worst experience of the whole stay was reserved for the Starbucks in the hotel. This is the first time in my life that it has taken 15 minutes to get two coffees and two pastries when there are only two people in a queue. It is also the first time I have ever not been able to finish a coffee. I have no idea if the milk was off but the cappuccino was so bad both my wife and I had to throw them away.

If we go to Miami again we will stay either closer to bayside or more likely towards Miami beach. As they say you get what you pay for and for this price you get a tired hotel with some good staff in places but you spend a lot of money on taxis to get you anywhere so maybe that saving is a false economy.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, March 7, 2013
We can't help but feel disappointed that we were not able to exceed your expectations in every way. While it is great to read that you enjoyed some excellent service from our associates, your ultimate comfort is of utmost importance and we always urge guests to let us know what we can do to make their stay a more enjoyable experience. While taxi is just one option for traveling in Miami, our hotel is also just a short walk from the free Metromover Monorail as well as the public bus stop for an affordable and convenient option. Thank you for your feedback. We hope that we can fully impress you with all that we have to offer for your next visit.
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Additional Information about Hilton Miami Downtown

Address: 1601 Biscayne Boulevard, Miami, FL 33132
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Miami
#24 Family Hotel in Miami
#37 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Miami Downtown 3.5*
Number of rooms: 527
Official Description (provided by the hotel):
The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more   less 
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Also Known As:
Hilton Miami Downtown Hotel Miami
Miami Hilton

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