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“Great Location” 4 of 5 stars
Review of Hilton Miami Downtown

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Hilton Miami Downtown
3.5 of 5 Hotel   |   1601 Biscayne Boulevard, Miami, FL 33132 (Downtown)   |  
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Ranked #40 of 129 Hotels in Miami
Florida
Top Contributor
174 reviews 174 reviews
70 hotel reviews
Reviews in 66 cities Reviews in 66 cities
96 helpful votes 96 helpful votes
“Great Location”
4 of 5 stars Reviewed February 23, 2013

This hotel has a great location in downtown Miami. It is convenient to the Port for cruises, American Airlines Arena, and Bayside (shopping and dining). A short cab ride to South Beach. The rooms are comfortable. The staff are polite and helpful. Dining options within the hotel are limited, but this is otherwise an excellent choice

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, February 28, 2013
Thank you for sharing your lovely review of the Hilton Miami Downtown. Our area truly has so much to offer, and we are fortunate to be right in the middle of it all! Our associates believe in providing the very best in hospitality and service and we will be sure to share your comments with them all. We hope to welcome you back again for your next visit.
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1,944 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Philadelphia, Pennsylvania
Top Contributor
75 reviews 75 reviews
36 hotel reviews
Reviews in 40 cities Reviews in 40 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed February 23, 2013

Day one, no hot water in the sink but warm water in the shower. Day two, hot water all around. Day three, no hot water in the sink but warm water in the shower. I was at the Hilton for a conference and talked to my fellow participants, many were hotwater-less on multiple occasions. The hotel did offer free breakfasts as compensation but it seems like a bigger scale problem that I had read about before my arrival.

The rooms were decent sized and the staff were all quite friendly. The decor could have used some freshening up. The location though wasn't half bad. I felt like I could get around to different parts of the city for a fairly cheap taxi ride.

I had a special conference rate in the $150 range and felt like it was a very fair price. Not sure what the full rate is but my guess is there are probably some better bangs for the buck out there.

Just as an aside, the pool was on the small side and didn't seem to be a very appealing spot to lay out.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, February 28, 2013
We appreciate the time you have taken to share your thoughts with us and are happy to know you value our hospitality and spacious accommodations. However, it certainly concerns us to read the remainder of your review, and we apologize that you encountered any issues with regard to the water pressure in your guestroom. It is never our intention for our valued guests to endure inconveniences, and we can assure you that your comments will be passed along to the appropriate departments to make certain everything is in its best condition. Again, thank you for sharing your review, as we value all feedback positive or otherwise.
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Melbourne
Top Contributor
108 reviews 108 reviews
42 hotel reviews
Reviews in 35 cities Reviews in 35 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed February 21, 2013

I stayed two nights in room 1220, which has a fine view of the cruise ships in the distance. The window was floor-to-ceiling, so people with a fear of heights might not want to book a high floor. I did not try the hotel's restaurant but used the bar. I found the $10 for a beer rather steep.

The bed was comfortable. The Wi-Fi was fine for my needs. The furniture was adequate for a plain room. I'd go there again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, February 28, 2013
From amazing views to comfortable accommodations and convenient amenities, the Hilton Miami Downtown strives to provide the very best to our guests. Our floor to ceiling windows certainly provide an incredible vantage point for viewing the city! We couldn’t be happier to know that you enjoyed your time here and would love to see you again.
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Holiday, Florida, United States
1 review
5 of 5 stars Reviewed February 18, 2013

Hotel is very nice and clean, we had no issues with the staff. All very friendly.
We had a great view from your hotel room.
Our only negative was the parking. If you drive to this hotel, VALET. The rates for self parking is just insane.
The valet staff is very quick and friendly.. cute little area to wait for the car.
I would stay here again.
Ask for a high floor for a nice view. :)

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, February 28, 2013
We are so glad you chose the Hilton Miami Downtown for your recent trip! Thank you for sharing your comments and appreciation for your guestroom as well as our associates’ service. Making use of our valet is a great convenience, and guests often enjoy the unlimited in and out privileges that accompany that service. We hope to see you again as we would love to welcome you.
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San Diego, California
Top Contributor
64 reviews 64 reviews
43 hotel reviews
Reviews in 39 cities Reviews in 39 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 18, 2013 via mobile

This hotel is great for Miami Cruise Port, Biscayne Bay and Downtown as for location is concerned. The Bellman Staff are very service orientated with luggage delivery and recommendations on places to visit and also the Front Desk Staff showed superior guest service and a speedy check in considering there was a large conference going on. I gave a 3 out of 5 on the room because the room had a outstanding view but the furniture is dated and some of the piece showed. And last but not least I gave you a 4 out of 5 because the restaurant took 56 minutes to service our group of 3 for lunch and we only ordered sandwiches. You had a very nice buffet area but nothing offered on the buffet which probably would've helped us by not ordering off the menu for lunch. But the manager Richarde was great with apologizing and assisted with the delivery of out lunch which took 56 minutes and the ice had melted in our beverages but he replenished them as well after serving our lunch orders. Overall great location and very service driven bell staff, front desk and restaurant just get some new furniture in the rooms to be like a REAL HILTON.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, February 28, 2013
Just 5 minutes from the Port of Miami, the Hilton Miami Downtown is indeed a great place to stay for all cruise trips. Thank you for your review and appreciation of our service. All of our associates truly believe in providing the very best in hospitality to all of our guests and we will be sure to share your kind words with them all. However, we apologize for any delay you experienced while dining with us, as this is certainly not what we would hope for any of our guests, and we value your time and patience. It would be our pleasure to welcome you back again, thank you.
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LEEDS
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 17, 2013

We have just been to this hotel for the miami boat show, we booked 2 nights with breakfast. Our room was a corner suite on the 3rd floor with great city views. It was nice to lay in bed at night and see the city lights and bay views from the floor to ceiling glass windows. This hotel is within walking distance to bayside market place with its shops and boat tour/ bus tour attractions, however if you are looking to go to the beach this hotel is too far from south beach but taxis are easy to get and cost $30 to the beach.If you are looking for a hotel close to the cruise terminals this is a perfect way to start or end your trip. The breakfast Buffett offers a good selection.
There is a nice pool and lounge areas, and overall a clean and friendly hotel

Room Tip: Upgrade to a corner suite with windows on 2 sides on the 3 rd floor or higher
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, February 22, 2013
The Miami Boat Show is such a great event and we couldn’t be happier that you chose the Hilton Miami Downtown to experience it! With some incredible views of Miami and the best of amenities and comforts, including our unique rooftop pool, our hotel is ideal for any downtown getaway. Bayside Marketplace is indeed a short distance from our front door and for our guests convenience they can enjoy a value conscious choice of public bus transportation to South Beach as well. Thank you for your feedback, we hope to see you again!
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Austin, Texas
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 12, 2013 via mobile

Stayed here using points for the marathon weekend. Hotel is in a good location. You are within walking distance to shopping, restaurants, and a grocery store. They have a parking deck and valet. Our room was large and clean. They even brought up a roll-away bed for our son. I would recommend this hotel.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, February 22, 2013
Your kind recommendation means so much to us, thank you! The Miami Marathon is such an exciting event in the area and we are thrilled you enjoyed your time. As you mentioned, so much of the downtown Miami attractions are within walking distance of our front doors. We believe in providing the very best in service and amenities at the Hilton Miami Downtown and would love to welcome you back again for another stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Miami Downtown

Address: 1601 Biscayne Boulevard, Miami, FL 33132
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotel in Miami
#24 Family Hotel in Miami
#38 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Miami Downtown 3.5*
Number of rooms: 527
Official Description (provided by the hotel):
The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more   less 
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Also Known As:
Hilton Miami Downtown Hotel Miami
Miami Hilton

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