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“Great service with a smile.” 5 of 5 stars
Review of Hilton Miami Downtown

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Hilton Miami Downtown
3.5 of 5 Hotel   |   1601 Biscayne Boulevard, Miami, FL 33132 (Downtown)   |  
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Ranked #38 of 129 Hotels in Miami
Windermere, Florida, United States
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Great service with a smile.”
5 of 5 stars Reviewed December 26, 2012

We stayed at the Hilton Miami Downtown for two nights during the busy Christmas period, and although it was very busy, we were looked after with the professionalism we have come to expect from the Hilton brand. We stayed on the 17th floor with a great view of the bay.
The room was clean and tidy, modern decor and flat screen tv. Zip out check out on the phone saved time from the regular checking out process. Valet car parking was at $28 per day.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, January 3, 2013
We truly feel honored to learn of your complimentary remarks regarding our associates and accommodations. It is always our goal to deliver exceptional quality and service to all of our guests, and we are grateful for your kind acknowledgement of our efforts. Please visit us again soon as it would be our pleasure to welcome you back to the Hilton Miami Downtown very soon. Thank you for your review and loyalty to the Hilton brand.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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North Carolina
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 25, 2012

Thanks to a successfully Priceline bid, I stayed at the Hilton Miami Downtown for one night prior to a cruise. I was a bit concerned based on some of the less-than-stellar reviews here; however, this Hilton ended up being a decent place to stay, and I would stay again for the right price.

Cab fare from the airport is about $25 (including the gas surcharge and toll fare). Afternoon traffic is mostly leaving the downtown area, so I avoided any stop-and-go traffic.

Check in was fast and efficient.

I ended up with a room on 15th floor with a view of Biscayne Blvd and and bit of the bay. Overall, the room was clean and comfortable. The decor could use an update, as other note. The wifi signal was strong with no interruptions. In room wifi comes with a fee, otherwise you can use it in the lobby for free. My room was close to the elevator, and as with most hotel rooms in this location, I did hear some hallway noise and elevator dings, but nothing that was too annoying.

The only thing that is somewhat annoying is you have to take 2 elevators to exit the hotel - one from the street to the lobby, and then one from the lobby to your room.

There is a Burger King and Checkers right across the street, and a Publix one block down. This came in very handy, especially the sandwich counter that makes subs.

It's also very easy to do a very scenic run from the hotel, exiting onto Biscayne Blvd, going south to 15th ST / Venetian Causeway, and then running east down the causeway to Miami Beach.

Cab fare to the cruise port is about $15.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, January 3, 2013
Thank you so much for providing such a detailed account of your stay at the Hilton Miami Downtown. A winter season cruise can be such an exciting experience and our hotel, located just minutes from the Port of Miami, provides the perfect pre or post cruise accommodations. Did you know we also offer some amazing cruise packages that include transportation to or from the port? From check in to check out, it is our goal that each and every guest enjoys an excellent stay and we are so glad you enjoyed your time here. It would be our pleasure to welcome you back again.
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Montreal, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 17, 2012

I travelled to Miami for Art Basel week as I do every year. What a great event. This was my first stay at this Hilton due to its location and I was extremely happy. The accommodations were ok, the room was clean but could be updated. The restaurant and lounge provided good food and good service. The employees were friendly and helpful. Luana, an employee in the lounge was so fantastic and on top of providing great service she was able to recommend so many places for my fiance and I to visit to enjoy the many restaurants, clubs and bars that were in South Beach, Downtown and throughout the design district. She certainly made us feel special and the extra attention she gave us went a long way. Miami is a scene that changes so frequently, so having someone who can make recommendations can make all the difference to having a great stay or not. I recommend this hotel and hope that you have as great a stay as my fiance and I.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, December 21, 2012
Art Basel is definitely one of the best events of the year in Miami! Thank you for taking the time to provide feedback regarding your stay with us. We all believe that providing excellent service is of one of the most important aspects of creating a great stay for our guests and we couldn’t be happier to learn that you appreciated our associates hospitality and recommendations. We will be sure to share your kind words with everyone here. It would be our pleasure to welcome you back again to the Hilton Miami Downtown.
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Naples, Florida
Top Contributor
194 reviews 194 reviews
41 hotel reviews
Reviews in 66 cities Reviews in 66 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed December 14, 2012 via mobile

We booked the Hilton for a one night stand so we could enjoy a concert. We were give a nice corner room on the 16th floor when I showed them my Hilton Honors crd. (I had purchased the room online at a great price). Good location, nice service. We would stay here again.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, December 17, 2012
The Adriene Arsht Center for the Performing Arts is one of the most amazing event venues in the city and we couldn’t be happier to know you were able to enjoy such a great stay with us during your visit to Miami. Thank you for providing feedback regarding your visit to the Hilton Miami Downtown, from your accommodations to our location it seems you had a great experience and for that we are truly grateful. It would be our pleasure to welcome you back again.
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1 review
5 of 5 stars Reviewed December 13, 2012 via mobile

Melissa at the Gallery Lounge is absolutely wonderful!!! Great personality! Thank you Hilton! Very seldom so you get the opportunity in a bar environment to get world class service coupled with genuine concern for a customer. This is my spot in Miami, thanks again Hilton!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, December 17, 2012
It is always such a pleasure to know that a guest has enjoyed their visit to the Hilton Miami Downtown, thank you for your review. Our associates truly love what they do and we will be sure to share your kind words with everyone here. We can’t wait to see you again for another wonderful visit.
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1 review
5 of 5 stars Reviewed December 12, 2012 via mobile

Coming from San Diego and staying in Miami for less than 24 hours, friendliness, promptness, and quality service is a must. My trip has definitely been exhausting so it's nice to unwind and find a convenient location within the hotel that's actually been a very memorable one. To the lovely ladies, who assisted me today, Miss Melissa and Miss Angelina... Thanks for turning my frown upside down :-) See you girls soon!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, December 17, 2012
Thank you so much for sharing your comments about the Hilton Miami Downtown. Traveling across the country in such a short period of time can certainly be taxing but it is great to know that our associates were able to help provide you with such a positive and memorable experience. We hope you will return again soon for another great stay.
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1 review
5 of 5 stars Reviewed December 12, 2012 via mobile

Hotel was great! But the girls at the gallery bar, Angelina and Melissa were so fun! Made our stay fantastic! Both were very sweet and helpful! Im feom miami amd talking about the old days was great! Thanks ladies and see u next time!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, December 17, 2012
Reminiscing can be such fun and we are so glad that our associates were able to share some memories of this great city with you! Thank you for your feedback, we couldn’t be happier to know you enjoyed such a great stay and found everyone here to be so friendly. We would love to see you again at the Hilton Miami Downtown.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Miami Downtown

Address: 1601 Biscayne Boulevard, Miami, FL 33132
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Miami
#23 Romantic Hotel in Miami
#37 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Miami Downtown 3.5*
Official Description (provided by the hotel):
The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more   less 
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Also Known As:
Hilton Miami Downtown Hotel Miami
Miami Hilton

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