We stayed one night at the hotel, as we were taking a cruise from port the following day. Our flights to Miami had been delayed 3 hours and we had spent 4-5 hours at the airport gate in our departing city. So we we're pretty tried and uncomfortable when we arrived to the Hilton. We had a very large room/suite on the 20th floor, with two walls of windows looking out. We're very happy with our view and it was beautiful and night time. Due to our large delay it was pretty late when we decided to find a place to eat. We walked around a block two in both directions and Checkers and Wendy's were the only places around. We went back to the hotel bar and restaurant area...the kitchen in the bar area was closed, and the restaurant had closed long before. We were hungry and the waitress at the Hilton bar, told us to take the skywalk over to the doubletree as they had a restaurants open. She gave us quick directions and we made our way out. Well she gave us the wrong directions and we spent 15 minutes walking up and down stairs to get to the skywalk. We were tried, hot and not pleased. Finally when we go a complete different direction she told us, we get to the skywalk. We walked across only to find out the doors on the other side are locked. So we go back across and down to the parking lot to walk over to the doubletree. There are shops and restaurants at the bottom of the doubletree and we stopped and had a great meal. I wish I could remember the restaurant name. Anyway, we had an excellent stay in our room, it was very spacious and the decor comfortable and elegant. The room and bathroom were very clean. They offered free breakfast in the morning. They had almost everything you would want for breakfast buffet and cute little jars for the condiments. The one thing I wanted was an omelet and I did not see a station for one. When we were getting ready to leave the table I did see one delivered to a person. So perhaps you have to order them. The food was okay. The pros to this place were the great view, clean and friendly staff, and close to the Miami port and convention center. The cons are no shuttle to pick up from the airport or a courtesy shuttle that takes you within 5 miles of the hotel. If you are going to port like we were, take a taxi if you have more than two in your party. The port is super close, and the van people in the lobby of the hotel wanted to charge 6 per person. I would recommend this hotel to my friends.
Room Tip: Get the corner suites on the upper levels, they're very large and the view is phenomenal
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 15, 2012
While we are happy to know you enjoyed the spectacular view from our hotel as well as your breakfast dining experience, we couldn't help but feel disappointed that your entire stay was not completely positive. Traveling delays can certainly be frustrating and we can understand how disappointing it can be to arrive hungry after the restaurant has closed for the day. It's great to know you found a delicious dining experience outside of the hotel but we must apologize if there was any confusion over the location of the area restaurants or if there was any miscommunication of the directions by one of our associates. Please know that we do offer several packages that include complimentary port transfer for an affordable option for all of our guests. Thank you for your feedback, we hope to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.