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“Business Trip” 3 of 5 stars
Review of Hilton Miami Downtown

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Hilton Miami Downtown
3.5 of 5 Hotel   |   1601 Biscayne Boulevard, Miami, FL 33132 (Downtown)   |  
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Ranked #38 of 129 Hotels in Miami
BVI
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
“Business Trip”
3 of 5 stars Reviewed November 5, 2012

Nice room corner room suite but lacking furniture just made it look so empty. No fridge. No pay per view TV. Asked for a King be got 2 singles put together an a queen mattress on top asked for high floor got 3rd floor nice view of car park and Marriott. Breakfast very good and nice selection. Food and service at bar very nice too. I had 2 bx (the ones that need 2 people to carry) and it took 2 days to find it after I had to suggest I call the police to find my boxes as I assumed that they had been stolen. Security found them eventually but no help from the concierge, bell men or front desk. It is a tired hotel but the location is why everyone stays there I guess. I will not stay here again I will stay at the Marriott in front of the Hilton which has a spectacular view but also a spectacular price but worth it for me. It is strange as a loyal Hilton member for over 20 years that this is the only Hilton hotel I have had to write a bad review for.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, November 15, 2012
Thank you for sharing your appreciation for our downtown Miami location as well as your dining experience while staying with us. However, we must apologize if the all aspects of your stay were not as positive as it is never our intention to have guests leave us feeling disappointed in any way. We sincerely regret that your accommodations were not what you had expected and for any confusion over your packages. Our management team will be made aware of your comments so that we can strengthen our commitment to providing the best services to all. Your feedback is greatly appreciated and we hope you'll reconsider giving us another try in the future.
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2,088 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Ayr, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 4, 2012

Overall stay was ok. Thought prices in the bar and for breakfast was very expensive. Located near metro mover and good supermarket. Fridge in room would have been great. Down points: the housekeeping staff didn't replace the milk or sugar for our stay (4 nights), bathroom needs upgraded and housekeeping also never emptied bin in our room - it was overflowing at the end of the stay and I had to fill an additional 3 bags with rubbish. The lifts were also a problem, always waited ages for them. Reception staff friendly.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, November 5, 2012
Thank you for sharing feedback regarding your stay. The free Metromover monorail is just steps from our front door and we appreciate knowing you enjoyed that convenience. It is however, truly regrettable to learn that anything was amiss in your guestroom for your 4-night stay and we will be sure to share your comments with our housekeeping manager. Please know that our associates are always more than happy to help if any issues arise during your stay and we regret that we were not able to resolve some matters for you while you were here, when it would have mattered the most. Refrigerators are available upon request. We hope to welcome you back again.
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Auckland Region, New Zealand
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 3, 2012

Hotel was nice but can do with a facelift. Rooms are big and nice.Service is not great however.Breakfast at the hotel was terrible service was really slow! Our stays at Hilton have been great but we cant say that about this property. Perfect if your catching a cruise though! We found the hotel had most things we needed and was located close to the waterfront which had great places to eat. Concierge was helpful. Would only stay here again if we get a good rate and cruising

  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, November 5, 2012
Located just minutes from the Port of Miami, as well as a host of delicious dining options and more, the Hilton Miami Downtown truly is the ideal location pre- or post cruise and it is great to know you enjoyed your stay. We are however, troubled by your feedback regarding your dining experience and will be sure to address your comments with all of our associates, as providing the very best in hospitality and service is of utmost importance to everyone here. Whether your next visit to Miami is for a cruise or just a great vacation, we hope to see you again!
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Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 2, 2012 via mobile

Room was very clean and roomy. We had a very nice view from our room. It was close to to the Mover and cabs were available and reasonable. The hotel had a lot of nice sitting areas and a free business center jswww guests can stay connected while traveling. I would go back.

Stayed October 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, November 15, 2012
We would love to welcome you back! Thank you for sharing your impressions of the Hilton Miami Downtown. The stunning bay and city views from our hotel are certainly something that should not be missed and we are so glad to know you enjoyed them as well as our clean, spacious guestrooms and convenient location. We look forward to your next visit.
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Gainsborough, United Kingdom
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 30, 2012

This hotel has got everything that you could ask for and more.
It has shops galore open all hours what more do you want.
Take a hot tub and then jump into the outdoor pool the choice is yours, watch the squirrels whilst you relax.
Shop till you drop or have an enjoyable meal in the restaurant again the choice is endless.
The rooms are not luxurious but far more than adequate, comfortable and clean.
A very exhausting stay but well worth the trouble.
I would certainly return but stay a little longer, life is too fast and needs slowing down somewhat but then again the is the USA

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, November 5, 2012
Life everywhere certainly does move at a hectic pace and it is great to learn that you were able to take some time for a relaxing getaway at the Hilton Miami Downtown. With some of the best of Miami's shopping right outside our door, and fun rooftop pool experience, we are so glad you enjoyed your stay! It would be our pleasure to welcome you back again, thank you for your feedback.
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Nashua, New Hampshire, United States
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 22, 2012

Minor problems: banquet staff made a lot of noise while conference sessions were going on including putting down tape on the rug right outside of the session door. Noise level was extraordinarily distracting. Carts on the floor were also very loud behind the session rooms. Lack of awareness by staff was probably the cause.

Positives: Melissa in the lobby bar was fantastic. Sweet, attentive, helpful, quick and smart. Ask for Melissa the next time you visit. You describe the drink you want, she'll come back with something you didn't even know you wanted until you have it in your hand. A mind reader... :)

Lunch at the dining room - Turkey club was good but bread was too hard toasted, making it difficult to eat without making a mess. Also the butter on the bread made the sandwich greasy. Go lightly Hilton dining room.

Overall service was fantastic, friendly and fast. Cleanliness of room was excellent. All my requests were handled with grace and speed. I would highly recommend this hotel to anyone holding a conference, for business or personal stay.

Room Tip: Ask for Melissa in hotel bar to come up with drink suggestions. She's excellent at knowing exact...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, November 15, 2012
Whether you are traveling for a business meeting, local conference or corporate retreat, the Hilton Miami Downtown offers true business convenience and over 45,000 square feet of flexible meeting space. Thank you for sharing feedback regarding your stay. From the clean, comfortable guestrooms to the perfect drink to round out your day, it seems as though you were able to enjoy much of what we have to offer. Our associates really love to provide a great stay for all of our guests. We must apologize however, if you experienced any disruption from sounds outside of your conference room and will share your review with everyone here. Whether your next trip to Miami is for business or pleasure, we hope to welcome you back again.
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Sydney, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 22, 2012

Post cruise stay at this hotel for 2 nights. The rooms are hug, the beds and pillows are very comfortable. The room is nicely set up with all the necessities, I requested for a little fridge as I had medication that needs refrigeration, it was brought up to our room almost immediately. Our bookiing does not include breakfast or any meals so I can't comment on it. What I did notice was, the glasses provided was not washed properly or maybe housekeeping didn't check? It looks like the previous guest of the same room used a couple of the classes and placed it back on the tray as if it was not used. Location is not bad as there was a supermarket just down the block, close to the free trolley ride which takes you right around and close by there is this very quaint and old time American diner on the otherside of 2nd street call S & S Diner. We went and had breakfast there one morning and price was reasonable and food was good. There was quite a few of us, and we all felt like we were back in the 50's!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, October 29, 2012
We couldn't be happier to learn that your post-cruise stay brought you to the Hilton Miami Downtown! Thank you for your review and sharing your appreciation for our spacious, well appointed guest guestroom. Located in the heart of downtown Miami, our hotel offers easy access to some great dining and sightseeing and we are so glad to know you enjoyed getting around the area and trying some of the fun local dining. It is disappointing, however, to hear that something in your guestroom may have been overlooked and we will be sure to share your comments with our housekeeping associates to reinforce our strict protocol for servicing guestrooms. Thank you for bringing this to our attention. It would be our pleasure to welcome you back again.
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Additional Information about Hilton Miami Downtown

Address: 1601 Biscayne Boulevard, Miami, FL 33132
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in Miami
#24 Family Hotel in Miami
#35 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Miami Downtown 3.5*
Number of rooms: 527
Official Description (provided by the hotel):
The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more   less 
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Also Known As:
Hilton Miami Downtown Hotel Miami
Miami Hilton

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