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Hilton Miami Downtown: Traveler Reviews

3.5 of 5
1601 Biscayne Boulevard, Miami, FL 33132 (Downtown)
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Hilton Miami Downtown
Ranked #44 of 131 hotels in Miami
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985 reviews from our community

Traveler rating
    250
    424
    199
    70
    42
See reviews for
Families
203
 
Couples
295
 
Solo
70
 
Business
203
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Auckland Region, New Zealand
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Good Location if your cruising”
3 of 5 stars Reviewed November 3, 2012

Hotel was nice but can do with a facelift. Rooms are big and nice.Service is not great however.Breakfast at the hotel was terrible service was really slow! Our stays at Hilton have been great but we cant say that about this property. Perfect if your catching a cruise though! We found the hotel had most things we needed and was located close to the waterfront which had great places to eat. Concierge was helpful. Would only stay here again if we get a good rate and cruising

  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask psam010 about Hilton Miami Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review
November 5, 2012
Located just minutes from the Port of Miami, as well as a host of delicious dining options and more, the Hilton Miami Downtown truly is the ideal location pre- or post cruise and it is great to know you enjoyed your stay. We are however, troubled by your feedback regarding your dining experience and will be sure to address your comments with all of our associates, as providing the very best in hospitality and service is of utmost importance to everyone here. Whether your next visit to Miami is for a cruise or just a great vacation, we hope to see you again!
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Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Nice and affordable”
4 of 5 stars Reviewed November 2, 2012 via mobile

Room was very clean and roomy. We had a very nice view from our room. It was close to to the Mover and cabs were available and reasonable. The hotel had a lot of nice sitting areas and a free business center jswww guests can stay connected while traveling. I would go back.

Stayed October 2012
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Ask Karen J about Hilton Miami Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review
November 15, 2012
We would love to welcome you back! Thank you for sharing your impressions of the Hilton Miami Downtown. The stunning bay and city views from our hotel are certainly something that should not be missed and we are so glad to know you enjoyed them as well as our clean, spacious guestrooms and convenient location. We look forward to your next visit.
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Hull, Georgia
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
“Relaxing pleasure”
4 of 5 stars Reviewed October 30, 2012

This hotel has got everything that you could ask for and more.
It has shops galore open all hours what more do you want.
Take a hot tub and then jump into the outdoor pool the choice is yours, watch the squirrels whilst you relax.
Shop till you drop or have an enjoyable meal in the restaurant again the choice is endless.
The rooms are not luxurious but far more than adequate, comfortable and clean.
A very exhausting stay but well worth the trouble.
I would certainly return but stay a little longer, life is too fast and needs slowing down somewhat but then again the is the USA

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Marmaduke1918 about Hilton Miami Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review
November 5, 2012
Life everywhere certainly does move at a hectic pace and it is great to learn that you were able to take some time for a relaxing getaway at the Hilton Miami Downtown. With some of the best of Miami's shopping right outside our door, and fun rooftop pool experience, we are so glad you enjoyed your stay! It would be our pleasure to welcome you back again, thank you for your feedback.
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Nashua, New Hampshire, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“STPCon visit”
4 of 5 stars Reviewed October 22, 2012

Minor problems: banquet staff made a lot of noise while conference sessions were going on including putting down tape on the rug right outside of the session door. Noise level was extraordinarily distracting. Carts on the floor were also very loud behind the session rooms. Lack of awareness by staff was probably the cause.

Positives: Melissa in the lobby bar was fantastic. Sweet, attentive, helpful, quick and smart. Ask for Melissa the next time you visit. You describe the drink you want, she'll come back with something you didn't even know you wanted until you have it in your hand. A mind reader... :)

Lunch at the dining room - Turkey club was good but bread was too hard toasted, making it difficult to eat without making a mess. Also the butter on the bread made the sandwich greasy. Go lightly Hilton dining room.

Overall service was fantastic, friendly and fast. Cleanliness of room was excellent. All my requests were handled with grace and speed. I would highly recommend this hotel to anyone holding a conference, for business or personal stay.

Room Tip: Ask for Melissa in hotel bar to come up with drink suggestions. She's excellent at knowing exact...
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JeanAnn H about Hilton Miami Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review
November 15, 2012
Whether you are traveling for a business meeting, local conference or corporate retreat, the Hilton Miami Downtown offers true business convenience and over 45,000 square feet of flexible meeting space. Thank you for sharing feedback regarding your stay. From the clean, comfortable guestrooms to the perfect drink to round out your day, it seems as though you were able to enjoy much of what we have to offer. Our associates really love to provide a great stay for all of our guests. We must apologize however, if you experienced any disruption from sounds outside of your conference room and will share your review with everyone here. Whether your next trip to Miami is for business or pleasure, we hope to welcome you back again.
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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“comfortable n huge bedroom”
3 of 5 stars Reviewed October 22, 2012

Post cruise stay at this hotel for 2 nights. The rooms are hug, the beds and pillows are very comfortable. The room is nicely set up with all the necessities, I requested for a little fridge as I had medication that needs refrigeration, it was brought up to our room almost immediately. Our bookiing does not include breakfast or any meals so I can't comment on it. What I did notice was, the glasses provided was not washed properly or maybe housekeeping didn't check? It looks like the previous guest of the same room used a couple of the classes and placed it back on the tray as if it was not used. Location is not bad as there was a supermarket just down the block, close to the free trolley ride which takes you right around and close by there is this very quaint and old time American diner on the otherside of 2nd street call S & S Diner. We went and had breakfast there one morning and price was reasonable and food was good. There was quite a few of us, and we all felt like we were back in the 50's!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Peg30 about Hilton Miami Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review
October 29, 2012
We couldn't be happier to learn that your post-cruise stay brought you to the Hilton Miami Downtown! Thank you for your review and sharing your appreciation for our spacious, well appointed guest guestroom. Located in the heart of downtown Miami, our hotel offers easy access to some great dining and sightseeing and we are so glad to know you enjoyed getting around the area and trying some of the fun local dining. It is disappointing, however, to hear that something in your guestroom may have been overlooked and we will be sure to share your comments with our housekeeping associates to reinforce our strict protocol for servicing guestrooms. Thank you for bringing this to our attention. It would be our pleasure to welcome you back again.
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Additional Information about Hilton Miami Downtown

Also Known As:
Hilton Miami Downtown Hotel Miami
Hilton Miami Downtown Hotel
Hilton Hotel Miami
Miami Hilton
Hilton Miami
Address: 1601 Biscayne Boulevard, Miami, FL 33132
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotels in Miami
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more   less 
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