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“Nice and affordable” 4 of 5 stars
Review of Hilton Miami Downtown

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Hilton Miami Downtown
3.5 of 5 Hotel   |   1601 Biscayne Boulevard, Miami, FL 33132 (Downtown)   |  
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Ranked #36 of 115 Hotels in Miami
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice and affordable”
4 of 5 stars Reviewed November 2, 2012 via mobile

Room was very clean and roomy. We had a very nice view from our room. It was close to to the Mover and cabs were available and reasonable. The hotel had a lot of nice sitting areas and a free business center jswww guests can stay connected while traveling. I would go back.

Stayed October 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, November 15, 2012
We would love to welcome you back! Thank you for sharing your impressions of the Hilton Miami Downtown. The stunning bay and city views from our hotel are certainly something that should not be missed and we are so glad to know you enjoyed them as well as our clean, spacious guestrooms and convenient location. We look forward to your next visit.
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2,560 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (301)
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Gainsborough, United Kingdom
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed October 30, 2012

This hotel has got everything that you could ask for and more.
It has shops galore open all hours what more do you want.
Take a hot tub and then jump into the outdoor pool the choice is yours, watch the squirrels whilst you relax.
Shop till you drop or have an enjoyable meal in the restaurant again the choice is endless.
The rooms are not luxurious but far more than adequate, comfortable and clean.
A very exhausting stay but well worth the trouble.
I would certainly return but stay a little longer, life is too fast and needs slowing down somewhat but then again the is the USA

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, November 5, 2012
Life everywhere certainly does move at a hectic pace and it is great to learn that you were able to take some time for a relaxing getaway at the Hilton Miami Downtown. With some of the best of Miami's shopping right outside our door, and fun rooftop pool experience, we are so glad you enjoyed your stay! It would be our pleasure to welcome you back again, thank you for your feedback.
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Nashua, New Hampshire, United States
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 22, 2012

Minor problems: banquet staff made a lot of noise while conference sessions were going on including putting down tape on the rug right outside of the session door. Noise level was extraordinarily distracting. Carts on the floor were also very loud behind the session rooms. Lack of awareness by staff was probably the cause.

Positives: Melissa in the lobby bar was fantastic. Sweet, attentive, helpful, quick and smart. Ask for Melissa the next time you visit. You describe the drink you want, she'll come back with something you didn't even know you wanted until you have it in your hand. A mind reader... :)

Lunch at the dining room - Turkey club was good but bread was too hard toasted, making it difficult to eat without making a mess. Also the butter on the bread made the sandwich greasy. Go lightly Hilton dining room.

Overall service was fantastic, friendly and fast. Cleanliness of room was excellent. All my requests were handled with grace and speed. I would highly recommend this hotel to anyone holding a conference, for business or personal stay.

Room Tip: Ask for Melissa in hotel bar to come up with drink suggestions. She's excellent at knowing exact...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, November 15, 2012
Whether you are traveling for a business meeting, local conference or corporate retreat, the Hilton Miami Downtown offers true business convenience and over 45,000 square feet of flexible meeting space. Thank you for sharing feedback regarding your stay. From the clean, comfortable guestrooms to the perfect drink to round out your day, it seems as though you were able to enjoy much of what we have to offer. Our associates really love to provide a great stay for all of our guests. We must apologize however, if you experienced any disruption from sounds outside of your conference room and will share your review with everyone here. Whether your next trip to Miami is for business or pleasure, we hope to welcome you back again.
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Sydney, Australia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 22, 2012

Post cruise stay at this hotel for 2 nights. The rooms are hug, the beds and pillows are very comfortable. The room is nicely set up with all the necessities, I requested for a little fridge as I had medication that needs refrigeration, it was brought up to our room almost immediately. Our bookiing does not include breakfast or any meals so I can't comment on it. What I did notice was, the glasses provided was not washed properly or maybe housekeeping didn't check? It looks like the previous guest of the same room used a couple of the classes and placed it back on the tray as if it was not used. Location is not bad as there was a supermarket just down the block, close to the free trolley ride which takes you right around and close by there is this very quaint and old time American diner on the otherside of 2nd street call S & S Diner. We went and had breakfast there one morning and price was reasonable and food was good. There was quite a few of us, and we all felt like we were back in the 50's!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, October 29, 2012
We couldn't be happier to learn that your post-cruise stay brought you to the Hilton Miami Downtown! Thank you for your review and sharing your appreciation for our spacious, well appointed guest guestroom. Located in the heart of downtown Miami, our hotel offers easy access to some great dining and sightseeing and we are so glad to know you enjoyed getting around the area and trying some of the fun local dining. It is disappointing, however, to hear that something in your guestroom may have been overlooked and we will be sure to share your comments with our housekeeping associates to reinforce our strict protocol for servicing guestrooms. Thank you for bringing this to our attention. It would be our pleasure to welcome you back again.
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Philipsburg, St. Maarten-St. Martin
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 14, 2012

The biggest pros of this hotel is definitely its close location to public transports such as the Omni bus stop and the metro mover. We had a room with a nice view of the Miami skyline. There are shuttles that go to the Dolphin Mall and Sawgrass Mills Mall at extra charge. Breakfast was good but might get too repetitive after a few days. The food at the restaurant was very good and I was happy to find Starbucks brewed coffee there as well. The biggest inconvenience of all was the complimentary internet. It was only working in specific locations of the hotel and sometimes not at all or the reception was so bad that the pages would take forever to load. If you want Internet in your room there is a $ 9.95 charge per day and per device!

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, October 16, 2012
Thank you for sharing your review of the Hilton Miami Downtown. With convenient public transportation options like the Omni Bus and Metromover monorail system, it is truly easy to get to so many of Miami's best destinations. We are so glad you enjoyed our spacious guestrooms and dining options however it is truly disappointing to learn that you experienced any inconvenience with our Internet service. Please know that one of our team members is always available should any issue arise. As you mentioned, we do provide complimentary wireless service in all public areas of the hotel yet for a service that not every guest uses, we find it better to charge at the time of use and pass along the savings to those who do not. We hope you will consider staying with us again the next time you are in Miami.
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Salt Lake City, UT
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed October 12, 2012 via mobile

I just spent 5 nights at the Hilton on Biscayne in downtown Miami. I have been a Hilton platinum guest and stayed in quite a few of their properties. I had a great experience at this one. It's not the fanciest Hilton I've stayed in compared to the MIA airport Hilton but the lobby is open and inviting and the extensive tile gives it a South Florida feel. My room was large with a large bathroom. The bathroom had marble countertops, high end Peter Thomas Roth toiletries and a great shower. There was a large desk with plenty of room to spread out and work as well as a couch, coffee table and large 6 drawer dresser. The bed was exceptionally comfortable with plenty of pillows. IMHO if a room still feels comfortable and roomy at the end of a week long stay it really is.

I ordered room service a few times and it always came at least 10 minutes earlier than predicted. The food was generally pretty good - the Cuban sandwich was my favorite. Since I was attending a conference I ate a couple of meals downstairs in the conference center and it was a cut above the usual conference buffets.

Finally I want to call out the hotel staff. Every member of the staff I interacted with was very friendly and made me feel welcome. This included the front desk staff, room service staff, bell staff and valet parking crew. To me that makes a huge difference in the quality of a hotel stay and this group really has it down pat. Recommended.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, October 16, 2012
Reviews such as yours remind us why we love to do what we do! Everyone here at the Hilton Miami Downtown strives to provide superior service to ensure that all of our guests have an amazing experience and we will be sure to share your kind words with everyone here. From your description of your comfortable, spacious guestroom to your dining experiences it seems as though you enjoyed it all and for that we are truly grateful. Your recent visit reflects the type of experience we hope everyone will have when staying with us. Thank you for your feedback, we hope to welcome you again.
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Brisbane, Australia
Level Contributor
256 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed October 12, 2012

Its a decent enough hotel, but nothing special.
Getting to South Beach was easy enough $15-20 by cab.
Stay a lot of Hiltons, so being in their programme does influence me.
I am sure something at South Beach would have been nicer - if not a bit more hectic- but it was two nights and we got a great higher room with views.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, October 16, 2012
While we are glad you appreciated the comfortable guestrooms and beautiful city views in our downtown Miami hotel, it seems that we missed the mark when it comes to some other issues for you and for that we are truly sorry. If there is anything we could have done differently, we would love to know. We hope you will consider staying with us again so that we can fully impress you with all that we have to offer
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Additional Information about Hilton Miami Downtown

Address: 1601 Biscayne Boulevard, Miami, FL 33132
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Miami
#30 Family Hotel in Miami
#36 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Miami Downtown 3.5*
Number of rooms: 527
Official Description (provided by the hotel):
The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more   less 
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Also Known As:
Hilton Miami Downtown Hotel Miami
Miami Hilton

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