Must have been my lucky day because most reviews talk about the excellent service... We had a reservation for 10 (8 adults 2 children). I had visited the restaurant the day before as I was staying in the Sonesta which houses Panorama on the 8th floor. Made a reservation with a very attentive and professional server and actually requested if she could look after us. I stayed in the hotel Wed - Sat and this restaurant/lounge was basically a ghost town... Upon arrival with my group on Friday there were maybe 20 patrons in the entire restaurant including the lounge patio area. We basically stood around for 30 min which was fine as we were all catching up with each other... However after 30 min of no greeting no attempt to seat us or even take a cocktail order I decided to ask the available staff if we could be accommodated. Their response was sure take a seat we will be with you soon. We basically sat ourselves since did I mention this place is pretty slow... Even on a Friday night... And located a high chair for one of the small children. Finally our server comes out (the one I had so eagerly requested) and I kid you not... She does not bring enough menus for all of us and she brings out two ceviche menus for 8 people... I will shorten this to spare you of further wasting your time on this place - I order two bottles of wine and she leaves without asking anyone else if they would like a different cocktail or drink. Comes back a pours wine into one of the guests glass which already had a different wine in it... Doesn't offer to replace her Pinot just says sorry (and assumes the guest should now enjoy her cab Pinot blend...). The only thing I enjoyed was the ceviche as our food showed up randomly ... They served two people at a time and would disappear for another 10 minutes... My churrasco was one of the first to come out and it was cold... She forgot to input my brothers meal so he ended up eating last and by himself. All for an imposed gratuity of 19% ... Our entire meal was $425 ... I felt upset, jilted, and a little embarrassed that I had suggested this place. It was a total joke... Even the lady with the water pitcher wasn't able to attend to the table she would randomly serve one person water and walk away.... Did I mention there were 8 of us?...I spoke up a few times but it was utterly useless... This is a nice place for cocktails and a simple ceviche because the view and atmosphere is somewhat special but other than that none of us felt like ever visiting this place again. Hotel by the way is fine service was Ok and my room was fine.
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