No towels on the bathroom when I arrived after 3:00 PM. I called the front desk, towels were delivered after that. After that somebody called that the towels will be delivered soon, I told her that I got the towels; after that a lady showed with more towels. The 18% service charge on the restaurant bill is not acceptable, I think that is illegal. Not happy with the issues. This is not the first time that I have problems on a HGI.